Verbit is an AI-driven service that specializes in providing transcription and captioning solutions for various industries. The platform leverages advanced technology, including automatic speech recognition, to deliver accurate and fast results at competitive costs. With integrations into popular platforms like Zoom, Google Drive, and Dropbox, Verbit aims to enhance accessibility and compliance with ADA and WCAG standards.
Verbit is praised for its accurate and timely captioning services, seamless integrations with various platforms, and excellent customer support. Many reviewers appreciate the significant time savings and the variety of formats available for captioning. The service is especially valued in educational and medical institutions for complying with ADA standards and supporting students with disabilities.
Users have flagged various issues with Verbit, including occasional delays in turnaround times, billing inconsistencies, and usability challenges. Some reviewers have experienced problems with video uploads, integration quirks with other services, and the occasional inaccuracy in captions for speakers with accents or complex terminology. There are also concerns about the user interface being cluttered and not intuitive for newcomers.
Verbit provides near-perfect and swift captioning for videos, which is highly valued by educational institutions and other organizations.
Although generally prompt, there can be rare delays in the captioning process which impacts the delivery timeline.
Accuracy is outstanding. As a medical institution, there are a multitude of technical terms. We can provide documentation to Verbit of terminology that the human checkers may not be familiar with, in order to enhance the accuracy of the captioning.
On rare occasions there is a lag in turnaround time for captioning. I am not sure how to resolve this issue, just bringing it to Verbit's attention.
Verbit is commended for its superb and responsive customer service, ensuring that any issues are resolved quickly.
There are inconsistencies in billing practices, such as being billed for video silences or getting charged before the expected billing cycle.
Verbit customer service is superb! There is no time that I contact them that my problem is not resolved and in a very timely manner!
There are two things that I dislike and they are 1) quarterly billing is not really quarterly; if you go over what they billed you, they still bill you before the next quarter.
The tool's integration capabilities with learning management systems and video platforms are beneficial for seamless operations.
Some users find the user interface difficult to navigate, and there are complaints about unclear or complicated processes.
They are also worked with Canvas to provide integration of Verbit with Canvas Studio. This was a game-changer for us!
The UX takes a bit getting used to. I think all of the features are there, but it's not always clear where things are or what they do.
Verbit helps save hours of manual work by providing quick and accurate transcriptions, allowing users to focus on other tasks.
Problems have been identified with uploading videos and maintaining stable integrations with other platforms like Vimeo.
Instead of spending time watching and rewatching my videos for captioning, Verbit consistently produced near perfect captioning for all my videos, always getting my files back within a business day.
One downside of using Verbit is sometimes a video will fail captioning, and it is unclear why. It could be the formatting of the video or another reason, but once must do some digging.
Users find the platform quite user-friendly, with an intuitive interface for uploading, editing, and managing captions.
There are occasional errors in transcriptions, especially when dealing with speakers who have strong accents or use specialized medical jargon.
Overall, this is great for quick closed captioning and accessibility! The timeliness is really efficient, especially when working on videos on a deadline.
They are a top tier service; however, there are times when the speakers' have an accent that the captioning has not always been extremely accurate.
Verbit is praised for its accurate and timely captioning services, seamless integrations with various platforms, and excellent customer support. Many reviewers appreciate the significant time savings and the variety of formats available for captioning. The service is especially valued in educational and medical institutions for complying with ADA standards and supporting students with disabilities.
Verbit provides near-perfect and swift captioning for videos, which is highly valued by educational institutions and other organizations.
Accuracy is outstanding. As a medical institution, there are a multitude of technical terms. We can provide documentation to Verbit of terminology that the human checkers may not be familiar with, in order to enhance the accuracy of the captioning.
Verbit is commended for its superb and responsive customer service, ensuring that any issues are resolved quickly.
Verbit customer service is superb! There is no time that I contact them that my problem is not resolved and in a very timely manner!
The tool's integration capabilities with learning management systems and video platforms are beneficial for seamless operations.
They are also worked with Canvas to provide integration of Verbit with Canvas Studio. This was a game-changer for us!
Verbit helps save hours of manual work by providing quick and accurate transcriptions, allowing users to focus on other tasks.
Instead of spending time watching and rewatching my videos for captioning, Verbit consistently produced near perfect captioning for all my videos, always getting my files back within a business day.
Users find the platform quite user-friendly, with an intuitive interface for uploading, editing, and managing captions.
Overall, this is great for quick closed captioning and accessibility! The timeliness is really efficient, especially when working on videos on a deadline.
Users have flagged various issues with Verbit, including occasional delays in turnaround times, billing inconsistencies, and usability challenges. Some reviewers have experienced problems with video uploads, integration quirks with other services, and the occasional inaccuracy in captions for speakers with accents or complex terminology. There are also concerns about the user interface being cluttered and not intuitive for newcomers.
Although generally prompt, there can be rare delays in the captioning process which impacts the delivery timeline.
On rare occasions there is a lag in turnaround time for captioning. I am not sure how to resolve this issue, just bringing it to Verbit's attention.
There are inconsistencies in billing practices, such as being billed for video silences or getting charged before the expected billing cycle.
There are two things that I dislike and they are 1) quarterly billing is not really quarterly; if you go over what they billed you, they still bill you before the next quarter.
Some users find the user interface difficult to navigate, and there are complaints about unclear or complicated processes.
The UX takes a bit getting used to. I think all of the features are there, but it's not always clear where things are or what they do.
Problems have been identified with uploading videos and maintaining stable integrations with other platforms like Vimeo.
One downside of using Verbit is sometimes a video will fail captioning, and it is unclear why. It could be the formatting of the video or another reason, but once must do some digging.
There are occasional errors in transcriptions, especially when dealing with speakers who have strong accents or use specialized medical jargon.
They are a top tier service; however, there are times when the speakers' have an accent that the captioning has not always been extremely accurate.
Verbit provides highly accurate and timely captioning services, making it a valuable tool for educational and medical institutions that need ADA-compliant captions. Its robust customer service, seamless integrations with various platforms, and significant time savings are repeatedly highlighted in reviews. However, there are occasional delays in turnaround times and billing inconsistencies. Some users report usability challenges, particularly with the user interface and video uploading processes. Accents and specialized terminology can sometimes pose problems, but these instances are relatively rare. Overall, the sentiment towards Verbit is positive, with its benefits outweighing the drawbacks for most users. You will find it particularly helpful if you require efficient and reliable captioning, though be prepared to navigate occasional hiccups in usability and billing practices.
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