The AI Reports

Otter.ai

What is Otter.ai?

Otter.ai utilizes AI technology to streamline the process of managing meetings by offering real-time transcription services and capturing relevant discussion details. With OtterPilot™, the service allows for easy recording and summarization of meetings, helping ensure you capture essential moments and action items.

The platform supports integration with popular video conferencing tools like Zoom, Google Meet, and Microsoft Teams, allowing you to manage your meeting content seamlessly. It combines AI-driven insights with live and asynchronous communication to enhance productivity and engagement.

Focus on your meetings and let Otter.ai handle the rest, from capturing meeting slides to assigning tasks automatically. The service is ideal for various professional settings, enabling collaboration and better alignment between team members.

M. Kooiker

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Otter.ai use cases

  1. If you’re a sales leader needing automated call transcriptions and insights.
  2. If you’re an educator wanting real-time meeting notes and captions for students.
  3. If you’re in media and require reliable transcription for interviews or events.
  4. If you’re a project manager who needs to efficiently record and review meetings.
  5. If you’re a business professional aiming for more effective team collaboration through detailed meeting summaries.

Otter.ai functionalities

  • Automatic Transcription: For real-time meeting notes.
  • Integrates with Tools: Works with Zoom, Slack, others.
  • Assign Action Items: Automatically post-meeting tasks.
  • Export & Share Notes: Multiple formats, broad visibility.

Otter.ai review summary

4.2

Based on 580 reviews online

Pros

Otter.ai is praised for its accurate transcription, user-friendly interface, and valuable features like note-taking, summarization, and integration with apps like Zoom and Google Calendar. Many appreciate its ability to save time by transcribing and summarizing meetings and calls, allowing focus on conversations without concern for manual note-taking.

Cons

Otter.ai faces criticism for expensive pricing, issues with handling accents, and occasional inaccuracies in transcription. Additional concerns include limited features on the free version, lacking integration with some CRMs, and problems with joining or recording meetings unexpectedly.

Accurate Transcription

Otter.ai offers impressive transcription accuracy, especially useful for capturing detailed meeting notes and converting them into actionable items.

Limited Free Version

The free version offers restricted transcription minutes, leading to constraints in extended or frequent use.

Real-time transcription accuracy is exceptional, especially for technical startup pitches and terms; Automated meeting summaries save hours of manual note-taking.
Earlier the site would give 600 minutes of free transcription services every month which was helpful for beginners to get started, now that option is reduced to only 3 imports.

User-Friendly Interface

The software is easy to navigate, making it straightforward to upload audio files, access features, and interact with the transcriptions, even for those new to transcription tools.

Accuracy with Accents

Struggles with accurately transcribing non-American accents and scenarios with multiple speakers, requiring manual editing to ensure precision.

Otter is a really straightforward site, and this made uploading my audio files and receiving my transcription very easy.
The software has some issues with accuracy, especially with difficult accent cases and background noise.

Time-Saving Features

Otter's ability to efficiently transcribe and summarize conversations significantly reduces time spent on note-taking and documentation.

Unexpected Meeting Joins

Otter has incidents of joining calls unexpectedly, causing privacy concerns and possible disruptions.

Used Otter.ai to transcribe interviews for research. Cut the time spent transcribing by more than half. Generally very accurate.
Otter joins every call and sends me unwanted screenshots and transcripts, even with all the auto-join settings turned off.

Integration With Other Apps

Seamlessly integrates with platforms like Zoom and Google Calendar, improving workflow and enhancing productivity with automated processes.

Support and Setup Challenges

Support response times are slow, and setup can be complex, making it difficult for some users to adjust settings or resolve issues.

I stumbled upon this while looking for a software to transcribe an audio. You can connect different apps like google calendar and zoom and set reminders to record meetings which I love.
Support is slow to respond to tickets with questions.

Summarization and Follow-Up

Features summary creation and follow-up on action items, making it easier to structure and organize meeting insights and tasks.

High Pricing

The cost of upgrading services can be high, making it less appealing compared to other transcription software with similar features.

I like the summary page with the checklist of action items that you can tick off in the browser.
It's also the most expensive and in a short comparison of 3 transcription apps and 2 transcription AIs (whisper and Gemini pro 1.5 002) it was the worst out of all 5.

Pros

Otter.ai is praised for its accurate transcription, user-friendly interface, and valuable features like note-taking, summarization, and integration with apps like Zoom and Google Calendar. Many appreciate its ability to save time by transcribing and summarizing meetings and calls, allowing focus on conversations without concern for manual note-taking.

Accurate Transcription

Otter.ai offers impressive transcription accuracy, especially useful for capturing detailed meeting notes and converting them into actionable items.

Real-time transcription accuracy is exceptional, especially for technical startup pitches and terms; Automated meeting summaries save hours of manual note-taking.

User-Friendly Interface

The software is easy to navigate, making it straightforward to upload audio files, access features, and interact with the transcriptions, even for those new to transcription tools.

Otter is a really straightforward site, and this made uploading my audio files and receiving my transcription very easy.

Time-Saving Features

Otter's ability to efficiently transcribe and summarize conversations significantly reduces time spent on note-taking and documentation.

Used Otter.ai to transcribe interviews for research. Cut the time spent transcribing by more than half. Generally very accurate.

Integration With Other Apps

Seamlessly integrates with platforms like Zoom and Google Calendar, improving workflow and enhancing productivity with automated processes.

I stumbled upon this while looking for a software to transcribe an audio. You can connect different apps like google calendar and zoom and set reminders to record meetings which I love.

Summarization and Follow-Up

Features summary creation and follow-up on action items, making it easier to structure and organize meeting insights and tasks.

I like the summary page with the checklist of action items that you can tick off in the browser.

Cons

Otter.ai faces criticism for expensive pricing, issues with handling accents, and occasional inaccuracies in transcription. Additional concerns include limited features on the free version, lacking integration with some CRMs, and problems with joining or recording meetings unexpectedly.

Limited Free Version

The free version offers restricted transcription minutes, leading to constraints in extended or frequent use.

Earlier the site would give 600 minutes of free transcription services every month which was helpful for beginners to get started, now that option is reduced to only 3 imports.

Accuracy with Accents

Struggles with accurately transcribing non-American accents and scenarios with multiple speakers, requiring manual editing to ensure precision.

The software has some issues with accuracy, especially with difficult accent cases and background noise.

Unexpected Meeting Joins

Otter has incidents of joining calls unexpectedly, causing privacy concerns and possible disruptions.

Otter joins every call and sends me unwanted screenshots and transcripts, even with all the auto-join settings turned off.

Support and Setup Challenges

Support response times are slow, and setup can be complex, making it difficult for some users to adjust settings or resolve issues.

Support is slow to respond to tickets with questions.

High Pricing

The cost of upgrading services can be high, making it less appealing compared to other transcription software with similar features.

It's also the most expensive and in a short comparison of 3 transcription apps and 2 transcription AIs (whisper and Gemini pro 1.5 002) it was the worst out of all 5.

Otter.ai user reviews

06/11/2024
G2
A lifesaver for notes and follow up...
What do you like best about Otter.ai?
My favorite thing about Otter is that I can pay full attention to those I'm connecting with on a call, with...
What do you like best about Otter.ai?
My favorite thing about Otter is that I can pay full attention to those I’m connecting with on a call, without having to continuously take notes. Conversations can become more free-flowing, I can ask more questions and find out a lot more information, because I know that Otter will take notes and record an audio transcript. Review collected by and hosted on G2.com.
What do you dislike about Otter.ai?
There really aren’t too many downsides with Otter, and I can see it’s only going to get better as the tech evolves.
Currently, I guess the thing that could be improved is the section within the notes about rhw action points. Sometimes it misses them, so I need to review the part of the conversation to get the full action point. Review collected by and hosted on G2.com.
What problems is Otter.ai solving and how is that benefiting you?
It’s allowing me to maintain full focus on my video calls, and improves my discovery process as I’m not constantly taking notes. It also captures all required information, so my follow ups can be detailed and accurate. Review collected by and hosted on G2.com.
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07/06/2021
"One of the Best Transcription Softwares"
Overall:
One of the best tools I have used so far. Otter has a restricted range of capabilities, b...
“One of the Best Transcription Softwares”
Overall:
One of the best tools I have used so far. Otter has a restricted range of capabilities, but it excels at what it does. Otter will assist you in many ways and save you time if you’re seeking for a simple approach to take notes during a business call or if you’re an author wanting to publish a book.
Pros:
1.When I first used Otter I was amazed by its accuracy and the way it interpreted multiple sounds and speakers. 2. Export options are essential for transforming your podcast, video, or other content into a blog post or recycled content. 3.Price is reasonable, and even the cheapest subscription plan provides a significant amount of transcription time. 4. It takes relatively little time to upload and transcribe recordings.
Cons:
1. Earlier the site would give 600 minutes of free transcription services every month which was helpful for beginners to get started, now that option is reduced to only 3 imports. 2. The main drawback is that while an individual can create a folder under their account, they cannot share it with other members of the group or with extra work email accounts. 3. The editor’s quick keys are weird. Frequently, I discovered that a key did two things at once when I only wanted it to do one.
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04/11/2024
G2
Best tool to level up your sales st...
What do you like best about Otter.ai?
- Summarize calls with key insights, action items & responsibilities
- Record meetings so you can ...
What do you like best about Otter.ai?
– Summarize calls with key insights, action items & responsibilities
– Record meetings so you can easily share post-call notes, distribute them with other team members & ensure alignment
– If you can’t attend a call, you can send your Otter who will provide you with the key takeaways and next steps
– In your settings, you can let Otter know how you want your call notes to be organized and the key insights you want notes around.
– If you forget what was discussed on a call, you always have your Otter recording to go back to. You can listen to it at 1.5x or 2x speed to save time or just read the notes. Review collected by and hosted on G2.com.
What do you dislike about Otter.ai?
The only critique, which is minor and I had to dig deeply to get to it, is that on a rare occasion, Otter will mishear a name or word. However, you can then edit the transcript. Review collected by and hosted on G2.com.
What problems is Otter.ai solving and how is that benefiting you?
It’s helped us level up our sales process with notes, follow-ups, and clear next steps. We did not expect this but it’s also helped us significantly improve our client onboarding process and better transition from our sales team to the project team that will actually be running the day-to-day strategy. Anything that was discussed in the sales process can now easily be shared with our internal team to prevent misalignment, while also improving the customer experience. Review collected by and hosted on G2.com.
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22/02/2021
"Otter made Transcription Easy. "
Overall:
It is just a wonderful experience and I will continue using the software for a long time I think,...
“Otter made Transcription Easy. “
Overall:
It is just a wonderful experience and I will continue using the software for a long time I think, that is because of the friendly user interface and accessibility of using its feature. The software gets the work done for me in very good quality and precision. It was the first software to use in this subtitles field and I don’t admit using it. Depending on the software and some modifications on my own, the result is very satisfying.
Pros:
Otter helps me, as a student or a freelancer, to get a written transcription of a written text. This is helpful because I don’t normally write out my learning videos subtitles and even if want to focus on the text not watching the overall video. Having any of my visuals audio written and have the ability to edit it is something impressive and saves a lot of time. I am looking forward to gaining more experience with the software and using it for my freelancing work. The software has good features to edit, highlight the text. Even if I want to upload an image or insert a comment, all of that is easy to use. It has access to different applications like zoom, which is very nice.
Cons:
The software has a few cons, like taking some time to upload the file, but it sends me a notification while it is done. In the end, it is already a software which has some issue with accuracy especially with difficult accent cases and background noise .
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04/11/2024
G2
Amazing AI Notetaker Tool -- Invalu...
What do you like best about Otter.ai?
Being able to multitask during a meeting that I am not necessarily needed on is ABSOLUTELY invaluable to my...
What do you like best about Otter.ai?
Being able to multitask during a meeting that I am not necessarily needed on is ABSOLUTELY invaluable to my productivity.
If I missed something in a live meeting I can always have the live transcription up on another screen and I don’t have to ask someone to repeat themselves due to the amazing accuracy of the live transcriptionl
Also, being able to go back and search a keyword for a meeting from 3 weeks ago and then replay the conversation surrounding it brings me immediately back up to speed.
I’m not sure how I ever conducted business efficiently without Otter AI.
(this review was provided as part of a promotion from Otter but also represents my honest opinion from personal use) Review collected by and hosted on G2.com.
What do you dislike about Otter.ai?
The search features are a little tough to navigate at first — could use a little polish. Review collected by and hosted on G2.com.
What problems is Otter.ai solving and how is that benefiting you?
Accurate note taking, follow-up emails.
See my other review notes.
Looking up old keywords and conversations.
Replaying meetings on my way to work as a refresher.
Amazing tools. Review collected by and hosted on G2.com.
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31/05/2021
"Otter is fantastic "
Overall:
Great experience with Otter. I use the app to record myself dictating content into my phone when I walk as I ...
“Otter is fantastic “
Overall:
Great experience with Otter. I use the app to record myself dictating content into my phone when I walk as I combine exercise with content marketing and I also use it to record conversations with clients to easily turn the knowledge in their heads easily into written content.
Pros:
It just works so well. The quality of transcription is great even with my Scottish accent which sometimes troubles transcription software and the app works so well too.
Cons:
Nothing, honestly. And the fact that it as such a great free level makes it insane value. It is easy to use and extremely accurate.
Reasons for Choosing Otter:
I haven’t needed to look at others much though I do use them.
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07/11/2024
G2
Increased sales attention to detail
What do you like best about Otter.ai?
We're able to increase our attention to detail due to the reliance on OtterPilot Review collected by and ho...
What do you like best about Otter.ai?
We’re able to increase our attention to detail due to the reliance on OtterPilot Review collected by and hosted on G2.com.
What do you dislike about Otter.ai?
I wish the business plan would integrate with HubSpot Review collected by and hosted on G2.com.
What problems is Otter.ai solving and how is that benefiting you?
Otter.ai has been a game-changer in streamlining my workflow, especially with its OtterPilot feature for notetaking. It solves the challenge of capturing every detail during meetings and conversations—something that used to require significant effort and still left room for error. With OtterPilot, I can focus more on the conversation itself, knowing that every word, insight, and action item is being accurately transcribed in real-time. This increased attention to detail has made a huge difference, allowing me to catch nuances and follow up on specifics I might otherwise have missed. The added benefit of being able to search back through these notes also saves me time and enhances my productivity, making Otter.ai an invaluable tool for anyone aiming for thoroughness and efficiency in their communications. Review collected by and hosted on G2.com.
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26/04/2022
"I never miss documenting an idea"
Overall:
It's been amazing from the first time I used the app to capture a business conversation and it b...
“I never miss documenting an idea”
Overall:
It’s been amazing from the first time I used the app to capture a business conversation and it began transcribing in real time right on my phone home screen
Pros:
Audio recording while ideating outloud and now connected to my zoom account which auto transcribes meetings
Cons:
support is slow to respond to tickets with questions
Reasons for Choosing Otter:
better features
Reasons for Switching to Otter:
expanded functionality and real time transcription
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20/11/2024
G2
Can't do the job without it
What do you like best about Otter.ai?
Having one source of truth for all meeting recordings is great, with the summary of the call being availabl...
What do you like best about Otter.ai?
Having one source of truth for all meeting recordings is great, with the summary of the call being available right there. Personally, I love to use AI to ask for all the details about a certain point of the conversation and write emails based on the recording when necessary. Its also amazing that you can import recordings to get the transcription and just manually click “record” if you want.Awesome thats it takes screenshots when the screen is shared though its not the same as having a full video. Review collected by and hosted on G2.com.
What do you dislike about Otter.ai?
On a free plan, the number of imports you can do is limited. Recently, there were issues with a few calls that weren’t recorded entirely, especially since Otter joined the call right at the beginning. My team is struggling to figure out access settings so that everyone can access all the calls instead of the person who recorded a call having to grant permission to access it. Review collected by and hosted on G2.com.
What problems is Otter.ai solving and how is that benefiting you?
Having a single source of truth for recordings with Otter.ai is incredibly valuable, as it allows users to easily revisit and verify details of conversations without the need to manually take notes. This convenience ensures that nothing is forgotten and all critical information is readily accessible. Additionally, the AI assistant feature enhances the experience by providing intelligent support and insights, further streamlining the process of managing and reviewing transcriptions. Review collected by and hosted on G2.com.
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08/12/2022
"Life-saver for taking notes and making transcripts"
Pros:
Otter offers highly accurate audio transcription and recording. The best part is ...
“Life-saver for taking notes and making transcripts”
Pros:
Otter offers highly accurate audio transcription and recording. The best part is that you can click on phrases and sentences in a transcription to replay the corresponding recording. The software can identify new voices/speaker chances as well. This is a god-send for saving time and improving accuracy for transcribing meets, podcasts, or videos.
Cons:
The free version only allows 30 minutes of transcription at a time. If you need to record/transcribe longer than that however, you can just start a new transcription recording.
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An invasion of privacy and data mis...
Otter joins every call and sends me unwanted screenshots and trasncripts, even with all the auto-join settings turned off. I even deleted my entire ac...
Otter joins every call and sends me unwanted screenshots and trasncripts, even with all the auto-join settings turned off. I even deleted my entire account, twice, but my account simply still exists and Otter simply joins every single meeting. There is no way to stop it or disconnect it either in-meeting or otherwise, and their ‘support’ seems to be an AI also, and therefore of no help at all. An invasion of privacy and data misuse. I’m absolutely appalled. Date of experience:
November 27, 2024
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30/10/2024
The only reason why you're consider...
I had to take notes because of the overwhelming number of issues. The worst BY FAR is that it auto-invited people in my meetings, and I had to apologi...
I had to take notes because of the overwhelming number of issues. The worst BY FAR is that it auto-invited people in my meetings, and I had to apologize & explain to them the next day. Super embarrassing.
•⁠ ⁠doesn’t auto-join google meet meetings.
•⁠ ⁠⁠when in interface, it constantly re-confirms that “google account connected”, but that’s exactly what’s missing
•⁠ ⁠⁠invited my whole team (all external email addresses!) without me opting-in, this was by far the most shocking
•⁠ ⁠⁠I tried to purchase 1 license, and in the last step it changed it to 2 licenses without me opting-in, this was really really bad too
•⁠ ⁠⁠generally buggy interface, keeps re-showing onboarding flow and re-showing info banners on top that I already clicked away
•⁠ ⁠⁠chrome extension doesn’t currently work
It’s also the most expensive and in a short comparison of 3 transcription apps and 2 transcription AIs (whisper and Gemini pro 1.5 002) it was the worst out of all 5. Date of experience:
October 27, 2024
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28/03/2024
otter ai changed my life
as someone who loves to both have and share meeting notes, otter ai has totally changed the game for me.
it keeps notes, action items, screenshot...
as someone who loves to both have and share meeting notes, otter ai has totally changed the game for me.
it keeps notes, action items, screenshots, and insights into the meeting. it helps me synthesize meetings better and cuts over half of the administrative legwork needed to condense and send out good quality notes. i’m a loyal fan! Date of experience:
March 28, 2024
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27/03/2024
Solid and Useful Transcription
We love using Otter.ai to record and transcribe verbal exchanges in Zoom and IRL meetings. The ability to go back and tidy up the transcription and ma...
We love using Otter.ai to record and transcribe verbal exchanges in Zoom and IRL meetings. The ability to go back and tidy up the transcription and match it to voices is great. It is definitely the best transcription software we have tried. We run a meditation coaching business, so having clear and usable text to hand off to clients is critical to success! Date of experience:
March 27, 2024
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27/03/2024
Audio Journal on Steroids!
I primarily use Otter.ai for my personal audio journal. It has been amazing to go from iPhone’s Voice Memos to using Otter.ai for this purpose. Now ...
I primarily use Otter.ai for my personal audio journal. It has been amazing to go from iPhone’s Voice Memos to using Otter.ai for this purpose. Now I have a visual of my audio journal entry via the transcript that’s generated along with a summary and action checklist. This has taken my journaling to a new level and has helped me to gain even more insight into myself, my life goals and direction. I can also download the audio and transcript (MS Word, pdf, and other formats). Date of experience:
March 26, 2024
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Overall

Otter.ai impresses with its accurate transcription features, ease of use, and efficient integration with tools like Zoom and Google Calendar. You save time with automated note-taking and summarization, freeing up focus during meetings. However, the limited free version and struggles with accents might affect your experience if you rely on full transcription capabilities. Be aware of high pricing and unexpected auto-join issues which can disrupt your workflow. Overall, while Otter.ai shows potential as a powerful transcription tool, you should weigh its pros and cons based on your specific needs.

Otter.ai pricing

Otter.ai offers a range of pricing plans to cater to different needs, from individuals to larger organizations. Below is the breakdown of their pricing structure for monthly and annual subscriptions:

Feature Basic Pro Business
Price (Monthly) Free $16.99 USD per user $30 USD per user
Price (Annual) Free $8.33 USD per user/month $20 USD per user/month
Monthly Transcription Minutes 300 1200 6000
Transcription per Conversation 30 minutes 90 minutes 4 hours
Audio/Video File Imports 3 lifetime per user 10 monthly per user Unlimited

Additional features and benefits escalate with each tier, such as larger transcription quotas and enhanced collaboration tools. Payment options include credit and debit cards via their website, or in-app purchases via Apple App Store or Google Play. PayPal is not currently accepted. There is also a 20% discount available for students and teachers on the Pro plans, accessible with a valid .edu email address.

User reviews

There are no reviews yet. Be the first one to write one.

Otter.ai FAQ

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About the author

Picture of M. Kooiker

M. Kooiker

As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.