The AI Reports

Fireflies.ai

What is Fireflies.ai?

Fireflies.ai specializes in automating meeting note-taking and analysis using AI. Users can record, transcribe, summarize, and search through conversations held over various platforms like Zoom, Google Meet, and more. In addition to transcribing in 69+ languages, Fireflies.ai provides users with intelligent search functions, collaboration features, and the ability to integrate with other applications.

With conversation intelligence capabilities, Fireflies.ai analyzes talk-time, sentiment, and meeting content, offering valuable insights into interactions. The service also offers task automation related to meetings such as CRM logging and task creation through voice commands.

The AI-driven features like AI Super Summaries and AskFred, which provide meeting assistance reminiscent of ChatGPT, enhance the productivity of users by allowing them to focus on the meeting instead of note-taking.

Fireflies.ai use cases

  1. Recording a business meeting with automated transcription on Zoom.
  2. Summarizing a client call and logging details into a CRM system.
  3. Creating tasks in Asana using voice commands during a project meeting.
  4. Searching for specific topics within a recorded education session.
  5. Sharing concise meeting notes and clips to a company-wide channel.

Fireflies.ai functionalities

  • Record & Transcribe: Automatic transcription of calls.
  • Search Functionality: AI-powered meeting search.
  • Integrations: Syncs with CRMs and apps.
  • Conversation Insights: Analyzes meeting dynamics.

Pros and Cons

Pros

  • Versatile recording and transcription across multiple platforms.
  • Advanced search filters and summarization capabilities.
  • Integration options with CRM and project management tools.
  • Helpful conversation intelligence features for team coaching.

Cons

  • Some advanced features only available on paid plans.
  • Limited private storage options on lower-tier plans.
  • Customization of notetaker bot name requires additional cost.

Fireflies.ai pricing

Feature nameFreeProBusinessEnterprise
Monthly price$0Custom
Monthly price if paid yearly$0$10$19Custom
TranscriptionLimitedUnlimitedUnlimitedUnlimited
Storage800 mins/seat8,000 mins/seatUnlimitedUnlimited
Public Channels3UnlimitedUnlimitedUnlimited
Private ChannelsUnlimitedUnlimited
CRM, Zapier, Slack Integrations

Fireflies.ai reviews

3.7

Based on 342 reviews online

Customers seem divided on Fireflies.ai. On the positive side, many appreciate its easy-to-use interface and have had success with its transcription capabilities, finding it useful for capturing meetings with participants who have various accents. They commend the software’s feature of joining calls automatically and offering a generous service plan.

There are users who hold neutral views, citing the service’s potential despite encountering bugs. They express optimism for future improvements but maintain caution about its current reliability for wider implementation.

On the downside, a number of customers faced serious issues, which include being billed multiple times without consent, ineffective customer support, and privacy concerns from unauthorized recording and sharing of meetings. Additionally, some find the accuracy of transcriptions inconsistent and are disappointed with the software’s performance in meetings with diverse accents or multiple speakers.

Taking into account the mixed experiences, the overall sentiment leans towards a mixed verdict for Fireflies.ai. While it has promising features that some users find invaluable, the recurring issues with reliability, customer service, and privacy remain significant concerns that the service needs to address to gain better user trust and satisfaction.

User reviews

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Fireflies.ai FAQ

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1

4.8 (1120)

Sonix provides accessible AI-powered transcription, translation, and subtitling across various languages, suitable for a range of professional environments.
2

4.8 (57)

Beey offers AI-powered transcription and subtitling in an easy-to-use online editor, suitable for a variety of professional and academic purposes.
3

4.2 (168)

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4

4.1 (6271)

Rev provides professional and AI-driven transcription services to convert speech to accurate text efficiently.
5

4 (377)

Trint leverages AI for efficient multimedia transcription, with a focus on security and team collaboration.
6

4 (3)

Verbit provides AI-driven transcription and captioning services with a focus on accuracy and integration across various platforms.
7

3.8 (309)

Otter.ai offers an AI-powered meeting assistant for real-time transcription and summarization across platforms like Zoom and Google Meet.
8

3.6 (18)

Nova A.I. offers a streamlined video editing platform with AI-driven tools for content creation across various needs and platforms.
9

3 (6)

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10

2.4 (30)

Notta offers AI-powered voice transcription with multi-language support and robust security certifications for efficient workflows.
11

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About the author

M. Kooiker

M. Kooiker

As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.