Ivy.ai
- Last updated: 27 Oct 2024
What is Ivy.ai?
Ivy.ai specializes in creating chatbots for sectors like higher education, healthcare, and government to enhance communication. By using generative AI, these chatbots can provide personalized and reliable information drawn directly from an institution’s existing resources.
This approach facilitates quick and precise responses, reducing the load on human customer support. IvyQuantum, a prominent feature, integrates with various platforms for seamless automation.
Its versatility allows for multilingual support and omnichannel communication. Ivy.ai’s tools help you build customized and interactive chatbot experiences efficiently.
Ivy.ai use cases
- If you manage a university that deals with frequent student inquiries.
- If you’re leading a hospital with diverse patient engagement needs.
- If you are in charge of governmental departments requiring public assistance automation.
Ivy.ai functionalities
- Deploy AI chatbot: For institutions and organizations.
- Leverage OpenAI GPT-4: Generates informed responses.
- Integrate platforms: Provides omnichannel communication.
- Support multilingual queries: Handles over 100 languages.
Ivy.ai review summary
Pros
IvyQuantum™ excels at providing effective AI-driven chatbot solutions, with impressive customer support and easy integration. Its real-time answers enhance efficiency by reducing phone calls and emails. Features like URL auto-scanning, robust analytics, and smooth interaction with the backend stand out, offering valuable insights and improved customer service.
Cons
IvyQuantum™ presents some challenges, including navigational complexity and a need for initial training. While its features are powerful, they can overwhelm new users. Occasionally, the AI generates incorrect responses, and setting up the bot can be daunting without technical skills.
Efficient Customer Support
IvyQuantum™'s customer service team is incredibly supportive and accessible, often praised for offering personalized assistance and timely support.
Complex Navigation
Users find the system's navigation somewhat challenging, with a learning curve for mastering all features.
The customer support team is very helpful, always willing to connect and directly address my questions and concerns.
Hard to navigate a bit. Feel like I spend most of my time looking for what I need.
Ease of Integration and Use
The platform is generally easy to integrate and user-friendly, allowing non-tech staff to manage operations effectively. The backend panel provides significant control and ease of use.
AI Response Inconsistencies
The AI sometimes provides varying or incorrect answers to different phrasings of similar questions, requiring manual correction.
It's easy enough for non-tech people to navigate that I've been able to almost fully hand-off day-to-day operations to business staff.
One of the downsides to IvyQuantum is that we've noticed that when students ask the same question in different ways, Ivy sometimes gives varying answers.
AI Capabilities and Analytics
IvyQuantum™ offers advanced AI features like auto-scanning of URLs and robust analytics, revealing insights into user behavior and website improvements.
Initial Setup Challenges
The initial setup can be complicated, necessitating technical knowledge or assistance from the support team.
Ivy.ai to have the best bot. The best feature is that it crawls your website for information, and becomes smarter over time.
Setting up the bot can be a little complicated, though the IVY team has been fantastic with lending us a hand when we need assistance.
Reduced Communication Overload
By automating responses to basic queries, IvyQuantum™ significantly reduces the volume of emails and phone calls, allowing staff to focus on more complex issues.
Training Requirements
In-depth training is necessary for full utilization, especially for those without a background in data processing.
Lowering call and emails coming to our Customer Service team. Ability to get information to students when our office is closed.
Ivy Quantum requries many in-depth trainings for user accessibility.
24/7 Availability
The chatbot provides constant availability, allowing users to get answers at any hour, enhancing customer engagement and resource accessibility.
Feature Limitations
Certain anticipated features were missing initially, requiring customization by the team over time.
Its a great help for us for IT outside of normal operating hours while also providing easy answers to common questions.
When we first started using ivy.ai, there were features we were under the impression already existed but they did not.
Pros
IvyQuantum™ excels at providing effective AI-driven chatbot solutions, with impressive customer support and easy integration. Its real-time answers enhance efficiency by reducing phone calls and emails. Features like URL auto-scanning, robust analytics, and smooth interaction with the backend stand out, offering valuable insights and improved customer service.
Efficient Customer Support
IvyQuantum™'s customer service team is incredibly supportive and accessible, often praised for offering personalized assistance and timely support.
The customer support team is very helpful, always willing to connect and directly address my questions and concerns.
Ease of Integration and Use
The platform is generally easy to integrate and user-friendly, allowing non-tech staff to manage operations effectively. The backend panel provides significant control and ease of use.
It's easy enough for non-tech people to navigate that I've been able to almost fully hand-off day-to-day operations to business staff.
AI Capabilities and Analytics
IvyQuantum™ offers advanced AI features like auto-scanning of URLs and robust analytics, revealing insights into user behavior and website improvements.
Ivy.ai to have the best bot. The best feature is that it crawls your website for information, and becomes smarter over time.
Reduced Communication Overload
By automating responses to basic queries, IvyQuantum™ significantly reduces the volume of emails and phone calls, allowing staff to focus on more complex issues.
Lowering call and emails coming to our Customer Service team. Ability to get information to students when our office is closed.
24/7 Availability
The chatbot provides constant availability, allowing users to get answers at any hour, enhancing customer engagement and resource accessibility.
Its a great help for us for IT outside of normal operating hours while also providing easy answers to common questions.
Cons
IvyQuantum™ presents some challenges, including navigational complexity and a need for initial training. While its features are powerful, they can overwhelm new users. Occasionally, the AI generates incorrect responses, and setting up the bot can be daunting without technical skills.
Complex Navigation
Users find the system's navigation somewhat challenging, with a learning curve for mastering all features.
Hard to navigate a bit. Feel like I spend most of my time looking for what I need.
AI Response Inconsistencies
The AI sometimes provides varying or incorrect answers to different phrasings of similar questions, requiring manual correction.
One of the downsides to IvyQuantum is that we've noticed that when students ask the same question in different ways, Ivy sometimes gives varying answers.
Initial Setup Challenges
The initial setup can be complicated, necessitating technical knowledge or assistance from the support team.
Setting up the bot can be a little complicated, though the IVY team has been fantastic with lending us a hand when we need assistance.
Training Requirements
In-depth training is necessary for full utilization, especially for those without a background in data processing.
Ivy Quantum requries many in-depth trainings for user accessibility.
Feature Limitations
Certain anticipated features were missing initially, requiring customization by the team over time.
When we first started using ivy.ai, there were features we were under the impression already existed but they did not.
Ivy.ai user reviews
Quality Product that aids in inform...
What do you like best about IvyQuantum™?
The product provides a great deal of information based on scanning, sweeping, scraping provided web li...
The product provides a great deal of information based on scanning, sweeping, scraping provided web li...
What do you like best about IvyQuantum™?
The product provides a great deal of information based on scanning, sweeping, scraping provided web links and sites to help answer questions. The intergration is simple and can be easily added with script provided. We use the tool daily on our website and if answers are not easily a ticketing system is provided. IvyQuantum has a quality team of professionals to assist in issues, provide trainings and are constantly working to improve and add new features. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
Sometimes the information has to be guided or directed to get the best answer. The AI functionality is assisting in this. The product also shows you “gaps” in your information but things like institutional jargon and specifics sometimes takes a bit of training the system before becoming correct. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
Once we have installed, the email and phone traffic for simple questions has signifcantly decreased. This has allowed our staff to adjust time spent on more impactful tasks. Review collected by and hosted on G2.com.
The product provides a great deal of information based on scanning, sweeping, scraping provided web links and sites to help answer questions. The intergration is simple and can be easily added with script provided. We use the tool daily on our website and if answers are not easily a ticketing system is provided. IvyQuantum has a quality team of professionals to assist in issues, provide trainings and are constantly working to improve and add new features. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
Sometimes the information has to be guided or directed to get the best answer. The AI functionality is assisting in this. The product also shows you “gaps” in your information but things like institutional jargon and specifics sometimes takes a bit of training the system before becoming correct. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
Once we have installed, the email and phone traffic for simple questions has signifcantly decreased. This has allowed our staff to adjust time spent on more impactful tasks. Review collected by and hosted on G2.com.
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Ivy Experience
What do you like best about IvyQuantum™?
IvyQuantum has a robust team that has been helpful with the implementation of the service to our unive...
IvyQuantum has a robust team that has been helpful with the implementation of the service to our unive...
What do you like best about IvyQuantum™?
IvyQuantum has a robust team that has been helpful with the implementation of the service to our univeristy webpages. The team behind IvyQuantum and their support for our intiatives and objectives is the best part of the service. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
Ivy Quantum requries many in-depth trainings for user accessibility, some members of my team do not have a background with data processing and has required extra training that has stalled the debut process. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
IvyQuantum allows for a decrease of emails sent from in-coming and prospective/curious students that inquire about our institution. The chatbot is a central hub of information that can direct the users to the published sites with repsective information sources. IvyQuantum allows for our student/parent users to have a form of connection as they seek assistance in locating and discovering the resources available at Stevens. Review collected by and hosted on G2.com.
IvyQuantum has a robust team that has been helpful with the implementation of the service to our univeristy webpages. The team behind IvyQuantum and their support for our intiatives and objectives is the best part of the service. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
Ivy Quantum requries many in-depth trainings for user accessibility, some members of my team do not have a background with data processing and has required extra training that has stalled the debut process. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
IvyQuantum allows for a decrease of emails sent from in-coming and prospective/curious students that inquire about our institution. The chatbot is a central hub of information that can direct the users to the published sites with repsective information sources. IvyQuantum allows for our student/parent users to have a form of connection as they seek assistance in locating and discovering the resources available at Stevens. Review collected by and hosted on G2.com.
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Read less
Great chatbot solution
What do you like best about IvyQuantum™?
They reach out regularly with group training opportunities and will also meet with you individually to...
They reach out regularly with group training opportunities and will also meet with you individually to...
What do you like best about IvyQuantum™?
They reach out regularly with group training opportunities and will also meet with you individually to answer any questions you have. They are very accessible, and not all software companies are. We also have gotten some great insights into weaknesses and inconsistencies into our website because IvyBot’s ability to automatically generate correct answers is directly related to the public content on your website. You can also create answers for the bot, but it’s more efficient if your website is up to date. So IvyBot illuminates improvements needed and provides data to back it up. Very useful tool. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
It’s a bit confusing to navigate at first, but as I mentioned, it’s very easy to schedule an appointment for 1:1 assistance. My contact helped me immensely and I felt much more comfortable with the product. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
Allowing students to quickly get an answer to common questions which saves time for staff. Review collected by and hosted on G2.com.
They reach out regularly with group training opportunities and will also meet with you individually to answer any questions you have. They are very accessible, and not all software companies are. We also have gotten some great insights into weaknesses and inconsistencies into our website because IvyBot’s ability to automatically generate correct answers is directly related to the public content on your website. You can also create answers for the bot, but it’s more efficient if your website is up to date. So IvyBot illuminates improvements needed and provides data to back it up. Very useful tool. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
It’s a bit confusing to navigate at first, but as I mentioned, it’s very easy to schedule an appointment for 1:1 assistance. My contact helped me immensely and I felt much more comfortable with the product. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
Allowing students to quickly get an answer to common questions which saves time for staff. Review collected by and hosted on G2.com.
Read more
Read less
IvyQuantum is an incredible partner...
What do you like best about IvyQuantum™?
IvyQuantum™ stands out for various reasons, but what I like best is the impressive administrative pa...
IvyQuantum™ stands out for various reasons, but what I like best is the impressive administrative pa...
What do you like best about IvyQuantum™?
IvyQuantum™ stands out for various reasons, but what I like best is the impressive administrative panel/backend, providing unparalleled control and ease of use. The analytics and reporting features are exceptionally robust, offering valuable insights. I must commend the implementation team; they are among the best I’ve worked with—responsive, efficient, and dedicated to ensuring a seamless experience. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
I must say, at this point, there’s nothing to dislike about IvyQuantum™. It has been a positive experience overall, and I appreciate the seamless performance and functionality it brings to our operations. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
IvyQuantum™ is instrumental in providing additional support to our borrowers. The live chat functionality, a feature we didn’t have before, is particularly beneficial. It ensures that even when the bot encounters challenges, we can seamlessly transition to live assistance, enhancing our overall customer support capabilities. Review collected by and hosted on G2.com.
IvyQuantum™ stands out for various reasons, but what I like best is the impressive administrative panel/backend, providing unparalleled control and ease of use. The analytics and reporting features are exceptionally robust, offering valuable insights. I must commend the implementation team; they are among the best I’ve worked with—responsive, efficient, and dedicated to ensuring a seamless experience. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
I must say, at this point, there’s nothing to dislike about IvyQuantum™. It has been a positive experience overall, and I appreciate the seamless performance and functionality it brings to our operations. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
IvyQuantum™ is instrumental in providing additional support to our borrowers. The live chat functionality, a feature we didn’t have before, is particularly beneficial. It ensures that even when the bot encounters challenges, we can seamlessly transition to live assistance, enhancing our overall customer support capabilities. Review collected by and hosted on G2.com.
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IvyQuantum provides an excellent AI...
What do you like best about IvyQuantum™?
Ivy Chatbot does an excellent job of answering our customers' questions based on our large customer su...
Ivy Chatbot does an excellent job of answering our customers' questions based on our large customer su...
What do you like best about IvyQuantum™?
Ivy Chatbot does an excellent job of answering our customers’ questions based on our large customer support knowledge base. With over 2000 KB articles, we need a generative AI chatbot to help customers find the answers to their questions. Ivy Chatbot consistently answers 86% of our customers’ questions, with the remaining 14% directed to a live agent. Ivy’s customer support team has worked with us to customize our chatbot and integrate it with our ticketing system. Ivy’s customer support is excellent. At our request, they have done additional work to improve their web accessibility. Ivy’s new reports provide extensive metrics that allow us to analyze what questions our customers are asking. Based on that data, we can adjust our website to tailor it to our customers’ needs. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
Ivy needed to do some additional work to meet web accessibility standards, especially regarding keyboard navigation. However, their customer support team worked with us to address these issues. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
Ivy helps our customers find customer support articles faster. It helps answer routine technical questions so that our customer support staff can focus on the more complicated technical support issues. Ivy also helps us analyze what questions our customers are asking. We tailor our website information and user interface based on our customers’ most frequently asked questions. Review collected by and hosted on G2.com.
Ivy Chatbot does an excellent job of answering our customers’ questions based on our large customer support knowledge base. With over 2000 KB articles, we need a generative AI chatbot to help customers find the answers to their questions. Ivy Chatbot consistently answers 86% of our customers’ questions, with the remaining 14% directed to a live agent. Ivy’s customer support team has worked with us to customize our chatbot and integrate it with our ticketing system. Ivy’s customer support is excellent. At our request, they have done additional work to improve their web accessibility. Ivy’s new reports provide extensive metrics that allow us to analyze what questions our customers are asking. Based on that data, we can adjust our website to tailor it to our customers’ needs. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
Ivy needed to do some additional work to meet web accessibility standards, especially regarding keyboard navigation. However, their customer support team worked with us to address these issues. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
Ivy helps our customers find customer support articles faster. It helps answer routine technical questions so that our customer support staff can focus on the more complicated technical support issues. Ivy also helps us analyze what questions our customers are asking. We tailor our website information and user interface based on our customers’ most frequently asked questions. Review collected by and hosted on G2.com.
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Overall
IvyQuantum™ offers versatile chatbot capabilities, greatly aiding in customer service by automating responses and reducing the workload on staff. Its efficient AI and easy integration are standout features, yet navigating the platform and mastering its tools can prove challenging initially. Expect a learning curve and occasional AI inaccuracies before fully reaping its benefits. While support and training are excellent, adopting IvyQuantum™ requires readiness for gradual acclimatization. The overall sentiment from reviews is positively skewed, with some minor areas for improvement.
Ivy.ai pricing
The pricing for Ivy’s bot services is customized to fit the specific needs of your institution. It is structured based on the number of full-time equivalent (FTE) students and the content areas you choose to cover with your bots. This approach ensures that you pay only for the services you require, making it a cost-effective solution.
However, specific prices are not provided directly. You will need to request a quote by giving details like the number of FTE students at your institution and selecting the content areas for chatbot deployment.
User reviews
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Ivy.ai FAQ
How does Ivy.ai help colleges and universities?
Ivy.ai uses chatbots to answer student questions before they reach a human, saving time and resources for both students and staff.
What technology powers the IvyQuantum chatbot?
The IvyQuantum chatbot uses OpenAI’s GPT-4 models combined with Ivy’s AI-powered semantic search engine to deliver accurate and engaging responses.
Is the Ivy Chatbot generative?
Yes, Ivy.ai’s chatbot is generative and uses advanced AI to provide personalized responses based on your institution’s data.
What industries does Ivy.ai serve?
Ivy.ai serves higher education, healthcare, and government sectors, aiming to enhance communication and engagement.
Can Ivy.ai's chatbot handle multiple languages?
Yes, Ivy.ai’s chatbot supports over 100 languages utilizing Google Translate to ensure language is not a barrier to communication.
What are the privacy and security measures in place with Ivy.ai?
Ivy.ai adheres to HIPAA, FERPA, and GDPR regulations and ensures their chatbot is WCAG 2.1 AA accessible, prioritizing user data protection and accessibility.
What types of support does Ivy.ai provide its users?
Ivy.ai offers comprehensive training and support to help users effectively utilize their chatbot solutions.
Does Ivy.ai offer volume discounted pricing?
Yes, Ivy.ai provides volume discounted pricing tailored to each institution’s size and needs, ensuring cost-effectiveness.
How does Ivy.ai integrate with existing systems?
Ivy.ai offers seamless integration with third-party vendors to personalize and automate responses using existing personal records.
How does Ivy.ai improve organizational outcomes?
Ivy.ai’s chatbot reduces call volume, frees up staff from repetitive tasks, and enhances user satisfaction, leading to cost savings and improved workplace productivity.
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About the author
M. Kooiker
As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.