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Ivy.ai
- Last updated: 6 Sep 2024
What is Ivy.ai?
Ivy.ai is a generative AI chatbot platform designed specifically for higher education, healthcare, and government sectors. With IvyQuantum™, the service utilizes AI to provide real-time, accurate answers based on your existing data assets. The platform includes features such as multilingual support, seamless integration with third-party vendors, and daily web crawls to ensure updated and relevant information.
For higher education, Ivy.ai helps you answer student questions and improve student outcomes by integrating AI into your communication channels. Healthcare organizations and government agencies can also leverage IvyQuantum™ to streamline customer service operations and enhance user interactions.
Its primary benefits include reducing call and email volumes while enhancing staff productivity, ensuring a reliable and engaging user experience. With capabilities such as voice command support, email notifications, and IVR, Ivy.ai offers a comprehensive solution for AI-driven chatbot implementation.
Ivy.ai use cases
- If you’re an educational administrator, needing to handle student inquiries efficiently.
- If you are a healthcare provider looking to improve patient communication with AI chatbots.
- If you are a government agency aiming to streamline citizen services and automate administrative tasks.
- If you’re an IT manager needing to integrate chatbot solutions within existing systems.
- If you manage customer service teams and want to enhance productivity and user experience.
Ivy.ai functionalities
- Daily web crawls: Ensure updated and accurate information.
- Multilingual support: Over 100 language capabilities.
- Third-party integrations: Seamless and personalized user experience.
- Omnichannel communication: SMS, IVR, email, and voice commands.
Ivy.ai review summary
Pros
IvyQuantum™ is praised for its ease of implementation, strong customer support, effective chat features, and robust analytics that help improve user interactions and system functionality.
Cons
Some users report challenges such as the need for deeper AI voice integration, issues with accessibility compliance, navigation complexities, and less accurate responses under varying questions.
Ease of Implementation
Many reviewers highlight how easy it is to implement IvyQuantum™, which allows institutions to quickly benefit from its features.
Limited AI Voice Capabilities
The lack of full AI voice capabilities beyond traditional phone recognition prompts is a noted limitation.
The software was easy to implement, and the support provided by the IvyQuantum team has been helpful in expanding the Chatbot capabilities.
The only downside to our current platform of IvyQuantum is the inability to use full AI voice capabilities that go beyond the traditional phone voice recognition prompts.
Customer Support
The IvyQuantum™ team offers commendable customer support, ensuring that users get assistance whenever needed.
Accessibility Issues
Some initial claims about the software being WCAG 2.0 compliant were found to be untrue, causing delays in implementation.
Their customer support is really key in making it work.
We were told it was WCAG 2.0 compliant, and our accessibility office found that wasn't so.
Effective Chat Features
IvyQuantum's chatbot reduces the volume of simple queries, allowing staff to focus on more complex tasks.
Complex Navigation
Some users find navigating certain functionalities within IvyQuantum™ to be difficult and confusing.
The bot has been helpful so far in reducing this volume.
It's a bit confusing to navigate at first, but as I mentioned, it's very easy to schedule an appointment for 1:1 assistance.
Comprehensive Analytics and Reporting
IvyQuantum™ provides robust analytics and reporting features that help institutions understand user interactions better.
Inconsistent Answers
The chatbot sometimes generates varying answers for the same questions, creating challenges in accuracy.
The analytics and reporting features are exceptionally robust, offering valuable insights.
One of the downsides to IvyQuantum is that we've noticed that when students ask the same question in different ways, Ivy sometimes gives varying answers that are not always correct.
24/7 Availability
The chatbot allows institutions to provide around-the-clock support, crucial for serving international users and reducing the need for constant staff availability.
High Learning Curve
Some features require additional training, which can delay the initial use of the software effectively.
Employees can find the information they are searching for by using the bot. We have standard business hours, this program (bot) allows users to find answers 24/7.
Ivy Quantum requries many in-depth trainings for user accessibility, some members of my team do not have a background with data processing and has required extra training that has stalled the debut process.
Pros
IvyQuantum™ is praised for its ease of implementation, strong customer support, effective chat features, and robust analytics that help improve user interactions and system functionality.
Ease of Implementation
Many reviewers highlight how easy it is to implement IvyQuantum™, which allows institutions to quickly benefit from its features.
The software was easy to implement, and the support provided by the IvyQuantum team has been helpful in expanding the Chatbot capabilities.
Customer Support
The IvyQuantum™ team offers commendable customer support, ensuring that users get assistance whenever needed.
Their customer support is really key in making it work.
Effective Chat Features
IvyQuantum's chatbot reduces the volume of simple queries, allowing staff to focus on more complex tasks.
The bot has been helpful so far in reducing this volume.
Comprehensive Analytics and Reporting
IvyQuantum™ provides robust analytics and reporting features that help institutions understand user interactions better.
The analytics and reporting features are exceptionally robust, offering valuable insights.
24/7 Availability
The chatbot allows institutions to provide around-the-clock support, crucial for serving international users and reducing the need for constant staff availability.
Employees can find the information they are searching for by using the bot. We have standard business hours, this program (bot) allows users to find answers 24/7.
Cons
Some users report challenges such as the need for deeper AI voice integration, issues with accessibility compliance, navigation complexities, and less accurate responses under varying questions.
Limited AI Voice Capabilities
The lack of full AI voice capabilities beyond traditional phone recognition prompts is a noted limitation.
The only downside to our current platform of IvyQuantum is the inability to use full AI voice capabilities that go beyond the traditional phone voice recognition prompts.
Accessibility Issues
Some initial claims about the software being WCAG 2.0 compliant were found to be untrue, causing delays in implementation.
We were told it was WCAG 2.0 compliant, and our accessibility office found that wasn't so.
Complex Navigation
Some users find navigating certain functionalities within IvyQuantum™ to be difficult and confusing.
It's a bit confusing to navigate at first, but as I mentioned, it's very easy to schedule an appointment for 1:1 assistance.
Inconsistent Answers
The chatbot sometimes generates varying answers for the same questions, creating challenges in accuracy.
One of the downsides to IvyQuantum is that we've noticed that when students ask the same question in different ways, Ivy sometimes gives varying answers that are not always correct.
High Learning Curve
Some features require additional training, which can delay the initial use of the software effectively.
Ivy Quantum requries many in-depth trainings for user accessibility, some members of my team do not have a background with data processing and has required extra training that has stalled the debut process.
Ivy.ai user reviews
IvyQuantum is a Game Changer for St...
What do you like best about IvyQuantum™?
As the higher education environment continues to change, IvyQuantum products offer innovative solution...
As the higher education environment continues to change, IvyQuantum products offer innovative solution...
What do you like best about IvyQuantum™?
As the higher education environment continues to change, IvyQuantum products offer innovative solutions for students who are looking for rapid responses and active engagement. Their Chatbot solutions have allowed us to serve our students 24/7 using automatically generated answers to frequently asked questions. The software was easy to implement, and the support provided by the IvyQuantum team has been helpful in expanding the Chatbot capabilities. The Chatbot interacts with our students daily, and the integration to our current systems was seamless. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
The only downside to our current platform of IvyQuantum is the inability to use full AI voice capabilities that go beyond the traditional phone voice recognition prompts. We have seen a demo by CollegeVine AI Recruiter and the capability of the AI Voice Recruiter is very impressive, especially as universities struggle to retain recruiters. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
IvyQuantum is solving the problem of students who are looking for an immediate response to frequently asked questions. We serve a number of students all accross the world, many of them in India, and the ability for students to engage with our university during their time zone is crucial. We have also reduced the number of staff who are able to assist students live, and the Chatbot with LiveChat capabilities has allowed us to continue to serve our students without disruption. The analtyical dashboards are also helpful to show the usage and areas of improvement of our Bot. Review collected by and hosted on G2.com.
As the higher education environment continues to change, IvyQuantum products offer innovative solutions for students who are looking for rapid responses and active engagement. Their Chatbot solutions have allowed us to serve our students 24/7 using automatically generated answers to frequently asked questions. The software was easy to implement, and the support provided by the IvyQuantum team has been helpful in expanding the Chatbot capabilities. The Chatbot interacts with our students daily, and the integration to our current systems was seamless. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
The only downside to our current platform of IvyQuantum is the inability to use full AI voice capabilities that go beyond the traditional phone voice recognition prompts. We have seen a demo by CollegeVine AI Recruiter and the capability of the AI Voice Recruiter is very impressive, especially as universities struggle to retain recruiters. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
IvyQuantum is solving the problem of students who are looking for an immediate response to frequently asked questions. We serve a number of students all accross the world, many of them in India, and the ability for students to engage with our university during their time zone is crucial. We have also reduced the number of staff who are able to assist students live, and the Chatbot with LiveChat capabilities has allowed us to continue to serve our students without disruption. The analtyical dashboards are also helpful to show the usage and areas of improvement of our Bot. Review collected by and hosted on G2.com.
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Excellent service, willing to work ...
What do you like best about IvyQuantum™?
The software is very user friendly. Finding what you need when you need it is relatively fast. Their k...
The software is very user friendly. Finding what you need when you need it is relatively fast. Their k...
What do you like best about IvyQuantum™?
The software is very user friendly. Finding what you need when you need it is relatively fast. Their knowledgebase is very thorough. They clearly know what schools need to get the work done right. Their customer support is really key in making it work. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
Some of the things sold to us were not true. We were told it was WCAG 2.0 compliant, and our accessibility office found that wasn’t so. It delayed our implementation for a few months, but we eventually got there. The way the bot reads our webpages it can get very confused pretty quickly (a person will ask “what is your deadline” and it will just randomly select the FAFSA deadline, not ask further questions). We’ve shored it up a bunch but all that work was done on our side. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
We are innundated with emails and phone calls. So many of these are simple questions people should be able to get out of our website, but simply do not/cannot. The bot has been helpful so far in reducing this volume. Review collected by and hosted on G2.com.
The software is very user friendly. Finding what you need when you need it is relatively fast. Their knowledgebase is very thorough. They clearly know what schools need to get the work done right. Their customer support is really key in making it work. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
Some of the things sold to us were not true. We were told it was WCAG 2.0 compliant, and our accessibility office found that wasn’t so. It delayed our implementation for a few months, but we eventually got there. The way the bot reads our webpages it can get very confused pretty quickly (a person will ask “what is your deadline” and it will just randomly select the FAFSA deadline, not ask further questions). We’ve shored it up a bunch but all that work was done on our side. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
We are innundated with emails and phone calls. So many of these are simple questions people should be able to get out of our website, but simply do not/cannot. The bot has been helpful so far in reducing this volume. Review collected by and hosted on G2.com.
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Quality Product that aids in inform...
What do you like best about IvyQuantum™?
The product provides a great deal of information based on scanning, sweeping, scraping provided web li...
The product provides a great deal of information based on scanning, sweeping, scraping provided web li...
What do you like best about IvyQuantum™?
The product provides a great deal of information based on scanning, sweeping, scraping provided web links and sites to help answer questions. The intergration is simple and can be easily added with script provided. We use the tool daily on our website and if answers are not easily a ticketing system is provided. IvyQuantum has a quality team of professionals to assist in issues, provide trainings and are constantly working to improve and add new features. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
Sometimes the information has to be guided or directed to get the best answer. The AI functionality is assisting in this. The product also shows you “gaps” in your information but things like institutional jargon and specifics sometimes takes a bit of training the system before becoming correct. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
Once we have installed, the email and phone traffic for simple questions has signifcantly decreased. This has allowed our staff to adjust time spent on more impactful tasks. Review collected by and hosted on G2.com.
The product provides a great deal of information based on scanning, sweeping, scraping provided web links and sites to help answer questions. The intergration is simple and can be easily added with script provided. We use the tool daily on our website and if answers are not easily a ticketing system is provided. IvyQuantum has a quality team of professionals to assist in issues, provide trainings and are constantly working to improve and add new features. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
Sometimes the information has to be guided or directed to get the best answer. The AI functionality is assisting in this. The product also shows you “gaps” in your information but things like institutional jargon and specifics sometimes takes a bit of training the system before becoming correct. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
Once we have installed, the email and phone traffic for simple questions has signifcantly decreased. This has allowed our staff to adjust time spent on more impactful tasks. Review collected by and hosted on G2.com.
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Read less
Great chatbot solution
What do you like best about IvyQuantum™?
They reach out regularly with group training opportunities and will also meet with you individually to...
They reach out regularly with group training opportunities and will also meet with you individually to...
What do you like best about IvyQuantum™?
They reach out regularly with group training opportunities and will also meet with you individually to answer any questions you have. They are very accessible, and not all software companies are. We also have gotten some great insights into weaknesses and inconsistencies into our website because IvyBot’s ability to automatically generate correct answers is directly related to the public content on your website. You can also create answers for the bot, but it’s more efficient if your website is up to date. So IvyBot illuminates improvements needed and provides data to back it up. Very useful tool. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
It’s a bit confusing to navigate at first, but as I mentioned, it’s very easy to schedule an appointment for 1:1 assistance. My contact helped me immensely and I felt much more comfortable with the product. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
Allowing students to quickly get an answer to common questions which saves time for staff. Review collected by and hosted on G2.com.
They reach out regularly with group training opportunities and will also meet with you individually to answer any questions you have. They are very accessible, and not all software companies are. We also have gotten some great insights into weaknesses and inconsistencies into our website because IvyBot’s ability to automatically generate correct answers is directly related to the public content on your website. You can also create answers for the bot, but it’s more efficient if your website is up to date. So IvyBot illuminates improvements needed and provides data to back it up. Very useful tool. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
It’s a bit confusing to navigate at first, but as I mentioned, it’s very easy to schedule an appointment for 1:1 assistance. My contact helped me immensely and I felt much more comfortable with the product. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
Allowing students to quickly get an answer to common questions which saves time for staff. Review collected by and hosted on G2.com.
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IvyQuantum is an incredible partner...
What do you like best about IvyQuantum™?
IvyQuantum™ stands out for various reasons, but what I like best is the impressive administrative pa...
IvyQuantum™ stands out for various reasons, but what I like best is the impressive administrative pa...
What do you like best about IvyQuantum™?
IvyQuantum™ stands out for various reasons, but what I like best is the impressive administrative panel/backend, providing unparalleled control and ease of use. The analytics and reporting features are exceptionally robust, offering valuable insights. I must commend the implementation team; they are among the best I’ve worked with—responsive, efficient, and dedicated to ensuring a seamless experience. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
I must say, at this point, there’s nothing to dislike about IvyQuantum™. It has been a positive experience overall, and I appreciate the seamless performance and functionality it brings to our operations. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
IvyQuantum™ is instrumental in providing additional support to our borrowers. The live chat functionality, a feature we didn’t have before, is particularly beneficial. It ensures that even when the bot encounters challenges, we can seamlessly transition to live assistance, enhancing our overall customer support capabilities. Review collected by and hosted on G2.com.
IvyQuantum™ stands out for various reasons, but what I like best is the impressive administrative panel/backend, providing unparalleled control and ease of use. The analytics and reporting features are exceptionally robust, offering valuable insights. I must commend the implementation team; they are among the best I’ve worked with—responsive, efficient, and dedicated to ensuring a seamless experience. Review collected by and hosted on G2.com.
What do you dislike about IvyQuantum™?
I must say, at this point, there’s nothing to dislike about IvyQuantum™. It has been a positive experience overall, and I appreciate the seamless performance and functionality it brings to our operations. Review collected by and hosted on G2.com.
What problems is IvyQuantum™ solving and how is that benefiting you?
IvyQuantum™ is instrumental in providing additional support to our borrowers. The live chat functionality, a feature we didn’t have before, is particularly beneficial. It ensures that even when the bot encounters challenges, we can seamlessly transition to live assistance, enhancing our overall customer support capabilities. Review collected by and hosted on G2.com.
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Overall
IvyQuantum™ stands out for its easy implementation, excellent customer support, and effective chatbot features that handle routine questions efficiently. Its robust analytics help improve user interactions while offering valuable insights. However, be aware of some limitations like the need for more advanced AI voice capabilities, initial accessibility compliance issues, and a potentially steep learning curve for new users. The overall sentiment around IvyQuantum™ is positive, but you should be ready to invest some time in training and troubleshooting to make the most out of its capabilities.
Ivy.ai pricing
Our pricing is carefully structured to ensure you get the best value for your investment. We understand and acknowledge that every higher education institution is unique in size and focus. Our pricing model reflects the number of full-time equivalent (FTE) students and the content areas you want your bot or bots to cover. This ensures you only pay for what you need, providing the most cost-effective solution for your institution.
| Campus Professional Plan | |
|---|---|
| Price | Request Quote |
| Generative AI Chatbot | Included |
| ChatbotSync (Daily Web Crawl) | Included |
| Omnichannel Live Chat | Included |
| Custom Integrations | Included |
| Unlimited Administrators | Included |
Please contact us to request a quote and get pricing details tailored to your institution’s specific needs.
User reviews
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Ivy.ai FAQ
Is the Ivy chatbot generative?
Yes, the Ivy Chatbot is powered by generative AI, leveraging advanced models like GPT-4, combined with your data to provide contextually accurate and human-like responses.
How does the chatbot integrate with our existing systems?
IvyQuantum™ offers seamless integration with third-party vendors, creating a unique and personalized experience for your users. This ensures that the chatbot can access personal records to provide relevant and customized responses.
How secure is the data that the chatbot collects and processes?
Ivy.ai takes data security seriously with robust measures including encryption, secure hosting on Google Cloud, and adherence to data protection laws like GDPR and FERPA. They also have a written data security policy to protect your information.
Do you offer volume discounted pricing?
Yes, Ivy.ai offers volume discounts depending on the scale and specific needs of your organization.
What kind of training and support will be provided to ensure we can use Ivy effectively?
Ivy.ai offers comprehensive training and support services, including a daily web crawler for updates, integration assistance, custom branding, and access to a knowledge base. They also provide professional services for additional customization needs.
Do you have a HECVAT and VPAT?
Yes, Ivy.ai provides both HECVAT (Higher Education Community Vendor Assessment Toolkit) and VPAT (Voluntary Product Accessibility Template) documentation upon request to help you assess their compliance and security measures.
How quickly can the Ivy chatbot be implemented?
The IvyQuantum™ chatbot has a rapid implementation process. It is pre-trained and pre-populated with your digital assets, allowing it to launch in minutes, not months.
How does IvyQuantum™ ensure the accuracy of chatbot responses?
The IvyQuantum™ chatbot performs daily automatic data updates by crawling and syncing with your website. It converts your digital assets into mathematical vectors for quick and precise search queries, ensuring consistent and accurate responses.
Can the chatbot handle conversations in multiple languages?
Yes, Ivy’s chatbot supports over 100 languages through Google Translate, ensuring that language is never a barrier to effective communication.
What is the pricing model for the Ivy chatbot?
Ivy.ai offers a right-sized pricing model that reflects the number of full-time equivalent (FTE) students and the specific content areas the chatbot covers. This ensures that institutions only pay for what they need.
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About the author
M. Kooiker
As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.