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Emplifi
- Last updated: 2 Sep 2024
What is Emplifi?
Emplifi offers a comprehensive customer engagement platform designed to support social media marketing, eCommerce, and customer care efforts. Using AI-powered solutions, it allows you to streamline workflows, analyze customer insights, and enhance customer interactions across various channels. The platform also integrates tools for user-generated content, influencer marketing, and customer care analytics, enabling you to create authentic and impactful customer experiences.
Emplifi use cases
- If you are a social marketing leader looking to boost content visibility and brand reputation.
- If you work in eCommerce and need to connect with today’s shoppers through personalized live video shopping.
- If you are in customer care and aim to improve case management efficiency and digital self-service tools.
- If you need to analyze and enhance your customer experience using advanced analytics.
Emplifi functionalities
- Boost brand authenticity: Utilize AI-backed UGC and influencer tools.
- Case management efficiency: Streamline workflows with automated case processing.
- Real-time analytics: Gain actionable insights for quicker decisions.
- Live video shopping: Connect and convert shoppers effortlessly.
Emplifi review summary
Pros
Emplifi Social Marketing Cloud stands out for its versatile social media management capabilities, user-friendly interface, and extensive reporting and analytics features. Many appreciate its ability to customize dashboards, track performance across various platforms, and the quality of customer support. The platform offers a comprehensive suite of tools including content scheduling, keyword tracking, and engagement analysis which make it a significant asset for social media management and strategy.
Cons
While Emplifi Social Marketing Cloud provides robust features, there are some concerns with its high pricing, especially for local markets. Several users also mention issues with specific functionalities, such as exporting reports and limitations imposed by social media platform APIs. Some features, like Stories scheduling and Instagram Reels, require improvements. Additionally, there are occasional bugs and service interruptions that can disrupt workflow.
Comprehensive Reporting and Analytics
The tool provides robust reporting features with the ability to customize dashboards and track performance across multiple platforms, making it easier to generate insights.
High Pricing
The cost of the platform is considered high, particularly for local markets, without sufficient economic adaptations.
It's also got a good and intuitive overview of Engagement, the Publishing Tool and Analytics, which I need daily. Especially in Community Management, Emplifi is the clear winner in handling all requests.
It's pricey. For a local market such as Brazil, Social Bakers charge us in dollars without taking cultural and economical adaptations in the consideration.
User-Friendly Interface
The interface is simple and intuitive, making it easy for new users to get started quickly and for teams to manage social media activities efficiently.
Limited Export and Integration Options
Exporting reports can be cumbersome, and the platform lacks integration with some tools, making data synchronization difficult.
I really love the user interface and how I can filter data or build dashboard with intuitiveness. It's really simple and easy for someone just on-board to learn.
The only available exports by default are PDFs and Powerpoints, which make it difficult to integrate into my Google Data Studio Reporting dashboard.
Excellent Customer Support
The support team is responsive and helpful, providing quick solutions and assistance which enhances overall user experience.
API Limitations
Certain features and metrics are restricted by the limitations of social media platform APIs, affecting functionality such as scheduling Instagram Stories and Reels.
The support team is one of the AWESOMEST! Superb! They are fast, friendly, and will resolve any issues and answer any questions you have with the platform.
Due to API regulations, some metrics can not be gathered by Emplifi sadly, which would be very helpful (i.e., Instagram Paid Insights on sponsored posts).
Customizable Dashboards
Customizing dashboards and using templates makes reporting flexible and user-friendly, catering to various reporting needs.
Service Bugs and Interruptions
Instances of bugs and data unavailability have been reported, requiring support intervention which can slow down work processes.
We get to build a dashboard not only from scratch with what we want, but also utilize those very useful templates, which are continuously being updated.
There was a time when data was unavailable due to a glitch on Emplifi's side. I had to contact support for assistance before being told of the problem.
Versatile Social Media Management Tools
Includes tools for scheduling, engagement tracking, and performance analysis across various social media platforms, making it a comprehensive solution.
Limited Stories and Reels Scheduling
Scheduling content for Instagram Stories and Reels needs improvement, and current features like tagging are sometimes unreliable.
A full suite of tools for social media and so, such as scheduling, tons of information about your brand and competitors.
I don't like that you can't pick out the cover for an Instagram Reel. I also wish tagging accounts was easier because sometimes when I go to tag a person/business, etc. their handle does not pop up.
Pros
Emplifi Social Marketing Cloud stands out for its versatile social media management capabilities, user-friendly interface, and extensive reporting and analytics features. Many appreciate its ability to customize dashboards, track performance across various platforms, and the quality of customer support. The platform offers a comprehensive suite of tools including content scheduling, keyword tracking, and engagement analysis which make it a significant asset for social media management and strategy.
Comprehensive Reporting and Analytics
The tool provides robust reporting features with the ability to customize dashboards and track performance across multiple platforms, making it easier to generate insights.
It's also got a good and intuitive overview of Engagement, the Publishing Tool and Analytics, which I need daily. Especially in Community Management, Emplifi is the clear winner in handling all requests.
User-Friendly Interface
The interface is simple and intuitive, making it easy for new users to get started quickly and for teams to manage social media activities efficiently.
I really love the user interface and how I can filter data or build dashboard with intuitiveness. It's really simple and easy for someone just on-board to learn.
Excellent Customer Support
The support team is responsive and helpful, providing quick solutions and assistance which enhances overall user experience.
The support team is one of the AWESOMEST! Superb! They are fast, friendly, and will resolve any issues and answer any questions you have with the platform.
Customizable Dashboards
Customizing dashboards and using templates makes reporting flexible and user-friendly, catering to various reporting needs.
We get to build a dashboard not only from scratch with what we want, but also utilize those very useful templates, which are continuously being updated.
Versatile Social Media Management Tools
Includes tools for scheduling, engagement tracking, and performance analysis across various social media platforms, making it a comprehensive solution.
A full suite of tools for social media and so, such as scheduling, tons of information about your brand and competitors.
Cons
While Emplifi Social Marketing Cloud provides robust features, there are some concerns with its high pricing, especially for local markets. Several users also mention issues with specific functionalities, such as exporting reports and limitations imposed by social media platform APIs. Some features, like Stories scheduling and Instagram Reels, require improvements. Additionally, there are occasional bugs and service interruptions that can disrupt workflow.
High Pricing
The cost of the platform is considered high, particularly for local markets, without sufficient economic adaptations.
It's pricey. For a local market such as Brazil, Social Bakers charge us in dollars without taking cultural and economical adaptations in the consideration.
Limited Export and Integration Options
Exporting reports can be cumbersome, and the platform lacks integration with some tools, making data synchronization difficult.
The only available exports by default are PDFs and Powerpoints, which make it difficult to integrate into my Google Data Studio Reporting dashboard.
API Limitations
Certain features and metrics are restricted by the limitations of social media platform APIs, affecting functionality such as scheduling Instagram Stories and Reels.
Due to API regulations, some metrics can not be gathered by Emplifi sadly, which would be very helpful (i.e., Instagram Paid Insights on sponsored posts).
Service Bugs and Interruptions
Instances of bugs and data unavailability have been reported, requiring support intervention which can slow down work processes.
There was a time when data was unavailable due to a glitch on Emplifi's side. I had to contact support for assistance before being told of the problem.
Limited Stories and Reels Scheduling
Scheduling content for Instagram Stories and Reels needs improvement, and current features like tagging are sometimes unreliable.
I don't like that you can't pick out the cover for an Instagram Reel. I also wish tagging accounts was easier because sometimes when I go to tag a person/business, etc. their handle does not pop up.
Emplifi user reviews
A melhor ferramenta de performance ...
Pros:
A ferramenta é excelente para analisarmos as métricas nas mídias sociais, ótima também para análise de conteúdos e formatos. Além d...
A ferramenta é excelente para analisarmos as métricas nas mídias sociais, ótima também para análise de conteúdos e formatos. Além d...
Pros:
A ferramenta é excelente para analisarmos as métricas nas mídias sociais, ótima também para análise de conteúdos e formatos. Além disso, o SAC 2.0 na ferramenta também é excelente, especialmente na hora de taguear as temáticas. Além disso, é possível obter excelentes visualizações através de suas dashboards. De forma geral, a Socialbakers nos traz excelentes funcionalidades que, nos entregam bastante insights.
Cons:
Na aba “influencers” da ferramenta, a ferramenta também deveria considerar influenciadores locais (Brasil) e inclusive, influenciadores menores (com menos de 01 milhão de seguidores no Instagram, por exemplo), pois isso nos ajudaria muito nos próximos mapeamentos de influencers. No que diz as redes sociais, a ferramenta poderia nos entregar mais dados sobre impacto no Twitter, e também, entregar mais dados sobre YouTube, Linkedin e Pinterest. Acredito que na parte de social listening, a ferramenta pode apresentar algumas melhoras, talvez se inspirar em ferramentas como Stilingue e principalmente, Meltwater. Neste sentido, o Socialbakers poderá ser uma ferramenta cada vez mais completa e imbatível!
A ferramenta é excelente para analisarmos as métricas nas mídias sociais, ótima também para análise de conteúdos e formatos. Além disso, o SAC 2.0 na ferramenta também é excelente, especialmente na hora de taguear as temáticas. Além disso, é possível obter excelentes visualizações através de suas dashboards. De forma geral, a Socialbakers nos traz excelentes funcionalidades que, nos entregam bastante insights.
Cons:
Na aba “influencers” da ferramenta, a ferramenta também deveria considerar influenciadores locais (Brasil) e inclusive, influenciadores menores (com menos de 01 milhão de seguidores no Instagram, por exemplo), pois isso nos ajudaria muito nos próximos mapeamentos de influencers. No que diz as redes sociais, a ferramenta poderia nos entregar mais dados sobre impacto no Twitter, e também, entregar mais dados sobre YouTube, Linkedin e Pinterest. Acredito que na parte de social listening, a ferramenta pode apresentar algumas melhoras, talvez se inspirar em ferramentas como Stilingue e principalmente, Meltwater. Neste sentido, o Socialbakers poderá ser uma ferramenta cada vez mais completa e imbatível!
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A great social media monitoring too...
Overall:
Its one of the good tools out there in market and i recommend it to use it at least once
Pros:
The user interface is just so c...
Its one of the good tools out there in market and i recommend it to use it at least once
Pros:
The user interface is just so c...
Overall:
Its one of the good tools out there in market and i recommend it to use it at least once
Pros:
The user interface is just so cool. Everyone in my organization keeps on saying that while using it
Cons:
Export reports to ppt can get better. I mean it is good but it can be improved
Switched From:
Reasons for Switching to Emplifi Social Marketing Cloud:
Social studio was too much slow
Its one of the good tools out there in market and i recommend it to use it at least once
Pros:
The user interface is just so cool. Everyone in my organization keeps on saying that while using it
Cons:
Export reports to ppt can get better. I mean it is good but it can be improved
Switched From:
Reasons for Switching to Emplifi Social Marketing Cloud:
Social studio was too much slow
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Higher price than other competitors...
Pros:
A full suite of tools for social media and so, such as scheduling, tons of information about your brand and competitors
Cons:
It'...
A full suite of tools for social media and so, such as scheduling, tons of information about your brand and competitors
Cons:
It'...
Pros:
A full suite of tools for social media and so, such as scheduling, tons of information about your brand and competitors
Cons:
It’s pricey. For a local market such as Brazil, Social Bakers charge us in dollars without taking cultural and economical adaptations in the consideration. What happens is that other local competitors, such as Stilingue, delivers almost the same tools for half the price.
A full suite of tools for social media and so, such as scheduling, tons of information about your brand and competitors
Cons:
It’s pricey. For a local market such as Brazil, Social Bakers charge us in dollars without taking cultural and economical adaptations in the consideration. What happens is that other local competitors, such as Stilingue, delivers almost the same tools for half the price.
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Read less
Exciting Tool for Social Media Mark...
Overall:
I was able to improve my performance reaching out to fans on the pages I managed online. The analytics came in handy as it allowed me to...
I was able to improve my performance reaching out to fans on the pages I managed online. The analytics came in handy as it allowed me to...
Overall:
I was able to improve my performance reaching out to fans on the pages I managed online. The analytics came in handy as it allowed me to assess and redirect my efforts to make the most of the software.
Pros:
What I love most about this tool is the simplicity and how it makes it allows you to track keywords on every social network.
Cons:
If there is anything I least like about social bakers it will be the notifications but can’t do without them either.
Vendor Response
By Emplifi on January 23, 2019
Hello! Simple & Smart; We’re happy to hear you¿re finding our service Valuable & Useful. Please tell us how you would like to see our notification? We’d love to know your thoughts, we will enhance this essential aspect. Thank you for your review! All the best, Simon
I was able to improve my performance reaching out to fans on the pages I managed online. The analytics came in handy as it allowed me to assess and redirect my efforts to make the most of the software.
Pros:
What I love most about this tool is the simplicity and how it makes it allows you to track keywords on every social network.
Cons:
If there is anything I least like about social bakers it will be the notifications but can’t do without them either.
Vendor Response
By Emplifi on January 23, 2019
Hello! Simple & Smart; We’re happy to hear you¿re finding our service Valuable & Useful. Please tell us how you would like to see our notification? We’d love to know your thoughts, we will enhance this essential aspect. Thank you for your review! All the best, Simon
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Uma boa ferramenta
Overall:
No geral, a experiência é mais positiva e sinto que poderia utilizar melhor a plataforma e suas funcionalidades, mas acabo explorando ...
No geral, a experiência é mais positiva e sinto que poderia utilizar melhor a plataforma e suas funcionalidades, mas acabo explorando ...
Overall:
No geral, a experiência é mais positiva e sinto que poderia utilizar melhor a plataforma e suas funcionalidades, mas acabo explorando pouco.
Pros:
Dashboard modulares com widgets; O jeito fácil e intuitivo de ver os dados; Informações sobre posts e stories do Instagram no content hub; Poder exportar tudo, inclusive os dashboards.
Cons:
A métrica de interação por 1k fãs que dá uma visão distorcida; A falta de informação sobre dados de alcance de concorrentes; Acho confuso a parte de roles e permissions, que nem sempre funciona como configuramos; A quantidade de swaps dos planos e os valores altos para contratar mais; O filtro de busca por influenciadores nem sempre funcionam bem.
Alternatives Considered:
quintly
Reasons for Choosing Emplifi Social Marketing Cloud:
Por conta do acordo comercial que temos.
No geral, a experiência é mais positiva e sinto que poderia utilizar melhor a plataforma e suas funcionalidades, mas acabo explorando pouco.
Pros:
Dashboard modulares com widgets; O jeito fácil e intuitivo de ver os dados; Informações sobre posts e stories do Instagram no content hub; Poder exportar tudo, inclusive os dashboards.
Cons:
A métrica de interação por 1k fãs que dá uma visão distorcida; A falta de informação sobre dados de alcance de concorrentes; Acho confuso a parte de roles e permissions, que nem sempre funciona como configuramos; A quantidade de swaps dos planos e os valores altos para contratar mais; O filtro de busca por influenciadores nem sempre funcionam bem.
Alternatives Considered:
quintly
Reasons for Choosing Emplifi Social Marketing Cloud:
Por conta do acordo comercial que temos.
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One stop shop
What do you like best about Emplifi Social Marketing Cloud?
I love being able to store, schedule and then report on social media content. Its an ...
I love being able to store, schedule and then report on social media content. Its an ...
What do you like best about Emplifi Social Marketing Cloud?
I love being able to store, schedule and then report on social media content. Its an intuitive platform with regularly updated features that are useful for a wide array of social media marketing roles – from creative to community management. This is a platform I use every day, all day for majority of my work. Also appreciate the speedy support anytime there’s been an issue, including updates. Review collected by and hosted on G2.com.
What do you dislike about Emplifi Social Marketing Cloud?
I do wish there was more consistency among reporting for various channels, but understand some of that is limited API based on the specific channel. I also wish there was more customization opportunity for content collections, such as bulk tagging. Review collected by and hosted on G2.com.
What problems is Emplifi Social Marketing Cloud solving and how is that benefiting you?
I love the real time insights on content performace and analytics. Review collected by and hosted on G2.com.
I love being able to store, schedule and then report on social media content. Its an intuitive platform with regularly updated features that are useful for a wide array of social media marketing roles – from creative to community management. This is a platform I use every day, all day for majority of my work. Also appreciate the speedy support anytime there’s been an issue, including updates. Review collected by and hosted on G2.com.
What do you dislike about Emplifi Social Marketing Cloud?
I do wish there was more consistency among reporting for various channels, but understand some of that is limited API based on the specific channel. I also wish there was more customization opportunity for content collections, such as bulk tagging. Review collected by and hosted on G2.com.
What problems is Emplifi Social Marketing Cloud solving and how is that benefiting you?
I love the real time insights on content performace and analytics. Review collected by and hosted on G2.com.
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Powerful tool for analytics and ins...
What do you like best about Emplifi Social Marketing Cloud?
Custom content labeling, automation labeling, and listening queries all able to be br...
Custom content labeling, automation labeling, and listening queries all able to be br...
What do you like best about Emplifi Social Marketing Cloud?
Custom content labeling, automation labeling, and listening queries all able to be brought into custom dashboards are all *incredible* features. Companies can use these to segment content based on the custom data valuable to them and draw insights easily. Review collected by and hosted on G2.com.
What do you dislike about Emplifi Social Marketing Cloud?
Sometimes app features are difficult to find or not intuitive. For example, managing scheduled reports is under the user’s profile rather than under content or dashboards. Review collected by and hosted on G2.com.
What problems is Emplifi Social Marketing Cloud solving and how is that benefiting you?
Custom content labeling, automation labeling, and listening queries all able to be brought into custom dashboards are all *incredible* features. Companies can use these to segment content based on the custom data valuable to them and draw insights easily, which is how we’re using these features to influence content strategy and reporting. Review collected by and hosted on G2.com.
Custom content labeling, automation labeling, and listening queries all able to be brought into custom dashboards are all *incredible* features. Companies can use these to segment content based on the custom data valuable to them and draw insights easily. Review collected by and hosted on G2.com.
What do you dislike about Emplifi Social Marketing Cloud?
Sometimes app features are difficult to find or not intuitive. For example, managing scheduled reports is under the user’s profile rather than under content or dashboards. Review collected by and hosted on G2.com.
What problems is Emplifi Social Marketing Cloud solving and how is that benefiting you?
Custom content labeling, automation labeling, and listening queries all able to be brought into custom dashboards are all *incredible* features. Companies can use these to segment content based on the custom data valuable to them and draw insights easily, which is how we’re using these features to influence content strategy and reporting. Review collected by and hosted on G2.com.
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An easy-to-use performance tracking...
What do you like best about Emplifi Social Marketing Cloud?
The thing I like the most is that some of the analysis it offers -such as comment sen...
The thing I like the most is that some of the analysis it offers -such as comment sen...
What do you like best about Emplifi Social Marketing Cloud?
The thing I like the most is that some of the analysis it offers -such as comment sentiment, UGC volume, profile comparison- gives you a very interesting perspective to add qualitative insights, beyond the pure data.
In addition, it is a very intuitive tool, that anyone in the team can use it even if they are not part of the analytics or data team.
It’s quite easy to connect with the different social media platforms. Review collected by and hosted on G2.com.
What do you dislike about Emplifi Social Marketing Cloud?
I would like to have more customisation options in the dashboards, so that I can automate my processes according to the different ways customers measure.
The customer service is fast and often helpful, but when you ask technical questions they sometimes don’t look at the real problem and always redirect you to different blog articles. Review collected by and hosted on G2.com.
What problems is Emplifi Social Marketing Cloud solving and how is that benefiting you?
To report social media results, both routine and campaign performance. Review collected by and hosted on G2.com.
The thing I like the most is that some of the analysis it offers -such as comment sentiment, UGC volume, profile comparison- gives you a very interesting perspective to add qualitative insights, beyond the pure data.
In addition, it is a very intuitive tool, that anyone in the team can use it even if they are not part of the analytics or data team.
It’s quite easy to connect with the different social media platforms. Review collected by and hosted on G2.com.
What do you dislike about Emplifi Social Marketing Cloud?
I would like to have more customisation options in the dashboards, so that I can automate my processes according to the different ways customers measure.
The customer service is fast and often helpful, but when you ask technical questions they sometimes don’t look at the real problem and always redirect you to different blog articles. Review collected by and hosted on G2.com.
What problems is Emplifi Social Marketing Cloud solving and how is that benefiting you?
To report social media results, both routine and campaign performance. Review collected by and hosted on G2.com.
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Hassle-free and user friendly
What do you like best about Emplifi Social Marketing Cloud?
Some of the tools that I consider fantastic are the creation of reports, which are au...
Some of the tools that I consider fantastic are the creation of reports, which are au...
What do you like best about Emplifi Social Marketing Cloud?
Some of the tools that I consider fantastic are the creation of reports, which are automatic and easy to create, the AI implementation to improve copies, and the Inspiration asset where I can review and get inspired by what other companies are doing.
Customer support chat is also an incredible tool and a fantastic feature to get a follow-up instantly. I’m happy to say that I don’t often use this asset, as the platform usually works great.
The integration of many social media platforms including TikTok is incredible. Everything works perfectly and in real-time, like the posts publishing is instant, the publishing of comments and notifications are also received at the instant. Review collected by and hosted on G2.com.
What do you dislike about Emplifi Social Marketing Cloud?
Nothing relevant. Just that sometimes some APIs fail but we are notified and it’s usually solved quickly, so it’s not a big deal. Review collected by and hosted on G2.com.
What problems is Emplifi Social Marketing Cloud solving and how is that benefiting you?
Messages and comments management: we received a lot of messages that require instant attention as many of them are leads. The platform is user-friendly and has many filters and assets that help us to manage properly every message, also the assignment tool works fantastic and it helps us to assign messages to the proper departments and provide an answer according to their message.
Posts Publishing: the fact that Emplifi has so many options and edit tools to post photos and videos, solve a lot of problems that we had with previous platforms. Also, the recent AI implementation to improve copies works flawlessly. Review collected by and hosted on G2.com.
Some of the tools that I consider fantastic are the creation of reports, which are automatic and easy to create, the AI implementation to improve copies, and the Inspiration asset where I can review and get inspired by what other companies are doing.
Customer support chat is also an incredible tool and a fantastic feature to get a follow-up instantly. I’m happy to say that I don’t often use this asset, as the platform usually works great.
The integration of many social media platforms including TikTok is incredible. Everything works perfectly and in real-time, like the posts publishing is instant, the publishing of comments and notifications are also received at the instant. Review collected by and hosted on G2.com.
What do you dislike about Emplifi Social Marketing Cloud?
Nothing relevant. Just that sometimes some APIs fail but we are notified and it’s usually solved quickly, so it’s not a big deal. Review collected by and hosted on G2.com.
What problems is Emplifi Social Marketing Cloud solving and how is that benefiting you?
Messages and comments management: we received a lot of messages that require instant attention as many of them are leads. The platform is user-friendly and has many filters and assets that help us to manage properly every message, also the assignment tool works fantastic and it helps us to assign messages to the proper departments and provide an answer according to their message.
Posts Publishing: the fact that Emplifi has so many options and edit tools to post photos and videos, solve a lot of problems that we had with previous platforms. Also, the recent AI implementation to improve copies works flawlessly. Review collected by and hosted on G2.com.
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Emplifi Service Cloud Provides Exce...
What do you like best about Emplifi Service Cloud?
The largest upside of the Emplifi Service Cloud is the vast network that lives within the clou...
The largest upside of the Emplifi Service Cloud is the vast network that lives within the clou...
What do you like best about Emplifi Service Cloud?
The largest upside of the Emplifi Service Cloud is the vast network that lives within the cloud. From a CRM and customer relations perspective, everything imaginable is all there in one service for an easy to use experience for the user with top notch support. Review collected by and hosted on G2.com.
What do you dislike about Emplifi Service Cloud?
Downsides are similar to the upsides. With the number of products available and the speed at which they are being added, sometimes you may find issues, especially with the newer products. This can lead to delays in fixes as some of the technologies are still being learned by Emplifi. Review collected by and hosted on G2.com.
What problems is Emplifi Service Cloud solving and how is that benefiting you?
Emplifi Service Cloud is constantly figuring out a way to bring together all aspects of the customer relations in one robust service. The robust nature of the products within the cloud allow for a seamless cohesion to provide you solutions for all phases of your job. Review collected by and hosted on G2.com.
The largest upside of the Emplifi Service Cloud is the vast network that lives within the cloud. From a CRM and customer relations perspective, everything imaginable is all there in one service for an easy to use experience for the user with top notch support. Review collected by and hosted on G2.com.
What do you dislike about Emplifi Service Cloud?
Downsides are similar to the upsides. With the number of products available and the speed at which they are being added, sometimes you may find issues, especially with the newer products. This can lead to delays in fixes as some of the technologies are still being learned by Emplifi. Review collected by and hosted on G2.com.
What problems is Emplifi Service Cloud solving and how is that benefiting you?
Emplifi Service Cloud is constantly figuring out a way to bring together all aspects of the customer relations in one robust service. The robust nature of the products within the cloud allow for a seamless cohesion to provide you solutions for all phases of your job. Review collected by and hosted on G2.com.
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Overall
Overall, Emplifi Social Marketing Cloud offers a comprehensive set of tools for social media management. Its strengths lie in its robust reporting and analytics, user-friendly interface, and excellent customer support. You will find it easy to customize dashboards and get detailed performance insights across various platforms. However, you should be ready for the high pricing, especially if you are in a local market without pricing adaptation. Exporting reports can be cumbersome, and certain features are limited by social media platform APIs. Be prepared for occasional service bugs and issues with scheduling Instagram Stories and Reels. Despite these drawbacks, Emplifi remains a powerful tool for managing and analyzing social media content, making it worth considering for its versatility and efficiency. The overall sentiment from the reviews leans positive with noted areas for improvement.
Emplifi pricing
Below is the pricing information for Emplifi Social Marketing Cloud:
| Essential | Standard | Business | Enterprise | |
|---|---|---|---|---|
| Price (Monthly) | Buy now | Contact Sales | Contact Sales | Contact Sales |
| Users | 2 | 5 | 20 | Unlimited |
| Social profiles | 10 | 10+ | 25+ | 50+ |
| Data retention | 3 months | 12 months | Unlimited | Unlimited |
| Dashboards and reporting | 5 dashboards | 25 dashboards | Unlimited dashboards | Unlimited dashboards |
| Paid analytics |
User reviews
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Emplifi FAQ
What solutions does Emplifi offer?
Emplifi provides solutions for social media marketing, commerce, and customer care. Their offerings include live video shopping, influencer marketing, digital customer self-service, advanced analytics, and more.
How can Emplifi assist in influencer marketing?
Emplifi offers tools to discover, vet, and manage influencers. You can run high-impact campaigns, track performance, and uncover the true ROI of your influencer collaborations.
What is Emplifi Social Marketing Cloud?
Emplifi Social Marketing Cloud is an all-in-one platform that helps brands streamline their social media management workflows, boost engagement with AI-powered tools, and gain actionable insights through powerful analytics.
How does Emplifi improve customer care?
Emplifi Service Cloud enhances customer care with automated solutions, omnichannel support, AI-driven insights, and advanced case management tools that ensure quick and effective problem resolution.
What types of analytics does Emplifi offer?
Emplifi offers unified analytics that provide omnichannel insights, automated reporting, competitive data, and customizable KPIs to help brands make data-driven decisions.
What are the key features of Emplifi Commerce Cloud?
Emplifi Commerce Cloud helps brands connect with shoppers through personalized experiences like live video shopping, ratings and reviews, and shoppable user-generated content (UGC).
Can Emplifi help with social listening?
Yes, Emplifi Listening provides comprehensive social media and web insights, real-time translation for over 100 languages, AI-powered sentiment analysis, and customizable dashboards to keep your team informed.
How does Emplifi collect user-generated content?
Emplifi UGC collects authentic content from social channels, ratings and reviews, and your online community. This content is curated with AI-powered visual search and can be repurposed across various marketing channels.
What are Emplifi's pricing plans for the Social Marketing Cloud?
Emplifi offers different pricing plans for the Social Marketing Cloud, including Essential, Standard, Business, and Enterprise tiers, each with varying features and levels of support.
Does Emplifi offer industry-specific solutions?
Yes, Emplifi provides solutions designed to empower teams across different industries, helping them enhance their social marketing, commerce, and customer care strategies.
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About the author
M. Kooiker
As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.