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Reply.io
- Last updated: 3 Sep 2024
What is Reply.io?
Reply.io is an AI-driven platform designed to streamline sales outreach and lead generation. It helps you manage multichannel campaigns, access a B2B database, and integrate with various CRMs to automate and optimize sales processes.
With its AI SDR agent, it offers personalized sequences and manages responses, making sales tasks more efficient. AI Chat converts website traffic into leads through automated, interactive conversations.
Ideal for agencies, the platform supports unlimited mailboxes, warmups, and contact storage, aiming to enhance email deliverability and provide comprehensive analytics for better decision-making.
Reply.io use cases
- If you’re a sales manager that needs to automate outreach and lead generation.
- If you’re a marketing professional looking to expand multichannel campaigns.
- If you’re a business development representative aiming to streamline LinkedIn automation.
- If you’re a PR specialist needing efficient scheduling of meetings with prospects.
- If you’re working in account-based sales and require personalized customer engagements.
Reply.io functionalities
- Automate sales outreach: streamline email sequences.
- Find qualified leads: access a verified B2B database.
- Book meetings automatically: AI Chat handles scheduling.
- Integrate with CRMs: sync sales activities seamlessly.
Reply.io review summary
Pros
The software offers powerful automation, excellent customer support, and an intuitive user interface. Many appreciate its flexibility in handling email marketing campaigns, the AI features, and significant impact on outreach efficiency. Features like email tracking, easy setup of campaigns, and integration with other tools are highly praised.
Cons
People encounter issues with integration, bugs, and an outdated user interface. Customer support receives mixed feedback, with some experiencing slow or unhelpful responses. Some users find the email templates basic and lacking customization, and there are complaints about the platform's pricing and hidden fees.
Excellent Customer Support
Many reviewers highlight the exceptional customer support team, noting their promptness, knowledge, and helpfulness.
Integration Issues
Some users have faced problems integrating the software with their existing tools, causing additional work and frustration.
The customer support is absolutely outstanding.
The platform promised seamless integration with other tools we use, but this was far from the truth.
Efficient Email Automation
People commend the software’s ability to streamline and automate email campaigns, saving them time and effort.
Bugs and Technical Issues
Various bugs and technical glitches hinder the user experience, with some finding it difficult to manage their campaigns and contacts.
This product has helped me 10x my outreach by automating and organizing my email campaigns.
The platform is buggy and not necessarily easy to use.
User-Friendly Interface
The intuitive and straightforward user interface makes it easy for newcomers to set up and manage their email campaigns effectively.
Outdated User Interface
The user interface feels outdated and non-intuitive, leading to longer setup times and a steeper learning curve.
Reply is very easy to use, with a straightforward UX design and plenty of features for base-level users like me.
The user interface is outdated and not intuitive at all.
Comprehensive Reporting and Analytics
Detailed analytics and tracking features help users understand their email campaign performance and optimize future efforts.
Basic Email Templates
Email templates lack customization options, making it challenging to create engaging content.
The best thing about Reply is its detailed analytics that enables you to exactly know what happens to your emails.
Additionally, the email templates provided are very basic and lack customization options.
Effective Spam Testing and Deliverability
Reviewers appreciate the spam testing tool and improved email deliverability rates, ensuring their messages reach the recipient's inbox.
High Pricing and Hidden Fees
Some reviewers feel the pricing is high for the services provided and mention hidden fees that were not disclosed upfront.
Reply.io shows all the statistics I care about and has a very intuitive user interface. The support team responds quickly and is pretty great at answering questions and troubleshooting problems.
For the price, I expected a much higher level of service and functionality. The platform is expensive, and there were several hidden fees that were not disclosed upfront.
Pros
The software offers powerful automation, excellent customer support, and an intuitive user interface. Many appreciate its flexibility in handling email marketing campaigns, the AI features, and significant impact on outreach efficiency. Features like email tracking, easy setup of campaigns, and integration with other tools are highly praised.
Excellent Customer Support
Many reviewers highlight the exceptional customer support team, noting their promptness, knowledge, and helpfulness.
The customer support is absolutely outstanding.
Efficient Email Automation
People commend the software’s ability to streamline and automate email campaigns, saving them time and effort.
This product has helped me 10x my outreach by automating and organizing my email campaigns.
User-Friendly Interface
The intuitive and straightforward user interface makes it easy for newcomers to set up and manage their email campaigns effectively.
Reply is very easy to use, with a straightforward UX design and plenty of features for base-level users like me.
Comprehensive Reporting and Analytics
Detailed analytics and tracking features help users understand their email campaign performance and optimize future efforts.
The best thing about Reply is its detailed analytics that enables you to exactly know what happens to your emails.
Effective Spam Testing and Deliverability
Reviewers appreciate the spam testing tool and improved email deliverability rates, ensuring their messages reach the recipient's inbox.
Reply.io shows all the statistics I care about and has a very intuitive user interface. The support team responds quickly and is pretty great at answering questions and troubleshooting problems.
Cons
People encounter issues with integration, bugs, and an outdated user interface. Customer support receives mixed feedback, with some experiencing slow or unhelpful responses. Some users find the email templates basic and lacking customization, and there are complaints about the platform's pricing and hidden fees.
Integration Issues
Some users have faced problems integrating the software with their existing tools, causing additional work and frustration.
The platform promised seamless integration with other tools we use, but this was far from the truth.
Bugs and Technical Issues
Various bugs and technical glitches hinder the user experience, with some finding it difficult to manage their campaigns and contacts.
The platform is buggy and not necessarily easy to use.
Outdated User Interface
The user interface feels outdated and non-intuitive, leading to longer setup times and a steeper learning curve.
The user interface is outdated and not intuitive at all.
Basic Email Templates
Email templates lack customization options, making it challenging to create engaging content.
Additionally, the email templates provided are very basic and lack customization options.
High Pricing and Hidden Fees
Some reviewers feel the pricing is high for the services provided and mention hidden fees that were not disclosed upfront.
For the price, I expected a much higher level of service and functionality. The platform is expensive, and there were several hidden fees that were not disclosed upfront.
Reply.io user reviews
Great product, Best customer suppor...
The software is well though out, very functional and easy to use, but the customer support is the best I've seen...great response time, product knowle...
The software is well though out, very functional and easy to use, but the customer support is the best I’ve seen…great response time, product knowledge so your questions are answered the first time and they even followup to make sure you are up and running. It’s major differentiator for me. Date of experience:
February 14, 2020
February 14, 2020
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Simple and easy to use for novice e...
What do you like best about Reply?
Reply is very easy to use, with a straightforward UX design and plenty of features for base-level users like m...
Reply is very easy to use, with a straightforward UX design and plenty of features for base-level users like m...
What do you like best about Reply?
Reply is very easy to use, with a straightforward UX design and plenty of features for base-level users like me. I started using Reply for outreach campaigns in my role, and getting over the learning curve was a cinch. As someone new to creating email campaigns, Reply couldn’t be a better tool to start familiarizing myself with these processes.
My outreach projects are rather simple, but thankfully the Reply team provides timely support when I run into issues. I use Reply daily, so knowing that the team is always ready to help is great.
I also appreciate Reply’s spam testing tool, which alerted me to an issue I need to address with my IT, and the Reply team provided a thorough response when I clicked the suggested follow-up in the app.
In short, the best features are the ease of use and customer support. Review collected by and hosted on G2.com.
What do you dislike about Reply?
As I’m writing this, Reply does not have a direct integration with Microsoft Outlook, which might inhibit some of my use cases.
For example, the Chrome extension is required to use the manual step feature in a sequence. I wasn’t able to give it a real test drive because I didn’t proceed with the setup function that would have used my personal Gmail to complete. I was hesitant to do that given that my work email is through Outlook, and I did not want Reply connected in any way to my personal Gmail. I believe it would be more intuitive if the manual feature could be triggered directly in the Reply app. Because of this issue and that I did not find the explanation very clear when setting up my campaign, I had to create a new campaign from scratch and then import my list again. This caused some issues with duplicate emails being sent to a handful of recipients. Thankfully this was a low-stakes issue that didn’t harm anything…
I would love a Calendly or Outlook integration for the calendar/meeting scheduling feature, for example. I have to manually note what meetings were set while running a campaign, rather than Reply automatically designating the interaction as such in the campaign results. Perhaps the team will be able to integrate these features in the future. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
Reply is providing a simple solution for email distribution for my team. We’re using Reply to send service notifications to our customers, and I’m using it for outreach campaigns to stay in touch with our customers. We’re not sending emails on a massive scale with Reply, and its simplicity is making our work more efficient. I also look forward to using more of Reply’s features as my outreach campaigns evolve. Review collected by and hosted on G2.com.
Reply is very easy to use, with a straightforward UX design and plenty of features for base-level users like me. I started using Reply for outreach campaigns in my role, and getting over the learning curve was a cinch. As someone new to creating email campaigns, Reply couldn’t be a better tool to start familiarizing myself with these processes.
My outreach projects are rather simple, but thankfully the Reply team provides timely support when I run into issues. I use Reply daily, so knowing that the team is always ready to help is great.
I also appreciate Reply’s spam testing tool, which alerted me to an issue I need to address with my IT, and the Reply team provided a thorough response when I clicked the suggested follow-up in the app.
In short, the best features are the ease of use and customer support. Review collected by and hosted on G2.com.
What do you dislike about Reply?
As I’m writing this, Reply does not have a direct integration with Microsoft Outlook, which might inhibit some of my use cases.
For example, the Chrome extension is required to use the manual step feature in a sequence. I wasn’t able to give it a real test drive because I didn’t proceed with the setup function that would have used my personal Gmail to complete. I was hesitant to do that given that my work email is through Outlook, and I did not want Reply connected in any way to my personal Gmail. I believe it would be more intuitive if the manual feature could be triggered directly in the Reply app. Because of this issue and that I did not find the explanation very clear when setting up my campaign, I had to create a new campaign from scratch and then import my list again. This caused some issues with duplicate emails being sent to a handful of recipients. Thankfully this was a low-stakes issue that didn’t harm anything…
I would love a Calendly or Outlook integration for the calendar/meeting scheduling feature, for example. I have to manually note what meetings were set while running a campaign, rather than Reply automatically designating the interaction as such in the campaign results. Perhaps the team will be able to integrate these features in the future. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
Reply is providing a simple solution for email distribution for my team. We’re using Reply to send service notifications to our customers, and I’m using it for outreach campaigns to stay in touch with our customers. We’re not sending emails on a massive scale with Reply, and its simplicity is making our work more efficient. I also look forward to using more of Reply’s features as my outreach campaigns evolve. Review collected by and hosted on G2.com.
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The best sales engagement platform
Overall:
I love it!
Pros:
Customer services is a 10+ They continuously improve the product, continuously and for each improvement, you ...
I love it!
Pros:
Customer services is a 10+ They continuously improve the product, continuously and for each improvement, you ...
Overall:
I love it!
Pros:
Customer services is a 10+ They continuously improve the product, continuously and for each improvement, you get email notifications and webinars to explain them. We get at least 2 meetings booked per week with reply.io just because of the way the cadences are set up automatically, they suggest the best copy, ( they have an AI) And the Chrome extension is amazing at extracting data!
Cons:
Well, I would like for the chrome extension to act as zoom info and auto complete the missing details from the profiles we prospect
Alternatives Considered:
Lusha
and
Dripify
Reasons for Choosing Reply:
Best price quality ration, amazing customer service!
I love it!
Pros:
Customer services is a 10+ They continuously improve the product, continuously and for each improvement, you get email notifications and webinars to explain them. We get at least 2 meetings booked per week with reply.io just because of the way the cadences are set up automatically, they suggest the best copy, ( they have an AI) And the Chrome extension is amazing at extracting data!
Cons:
Well, I would like for the chrome extension to act as zoom info and auto complete the missing details from the profiles we prospect
Alternatives Considered:
Lusha
and
Dripify
Reasons for Choosing Reply:
Best price quality ration, amazing customer service!
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It's the second company I work that...
What do you like best about Reply?
Reply's interface is easy to navigate and the outreach stats page is very insightful to determine the outsourc...
Reply's interface is easy to navigate and the outreach stats page is very insightful to determine the outsourc...
What do you like best about Reply?
Reply’s interface is easy to navigate and the outreach stats page is very insightful to determine the outsource efforts for each one of our clients. The AI features to enhance our email templates is also super helpful! Using Reply saved me nearly 30 hours of work per month Review collected by and hosted on G2.com.
What do you dislike about Reply?
It would be great if we could group our sequences. We work with different sequences per client, and the ability of organise our sequences and templates accordly would be great. It would also be great is we could have the stats for all the sequences in the folder, instead just for each sequence. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
Reply makes my sourcing for creators 10x more effective, by automating at least 400 outreaches per month. It also improved my conversaion stats, as the additional steps in the sequence is something that would easily fall through the cracks when done manually Review collected by and hosted on G2.com.
Reply’s interface is easy to navigate and the outreach stats page is very insightful to determine the outsource efforts for each one of our clients. The AI features to enhance our email templates is also super helpful! Using Reply saved me nearly 30 hours of work per month Review collected by and hosted on G2.com.
What do you dislike about Reply?
It would be great if we could group our sequences. We work with different sequences per client, and the ability of organise our sequences and templates accordly would be great. It would also be great is we could have the stats for all the sequences in the folder, instead just for each sequence. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
Reply makes my sourcing for creators 10x more effective, by automating at least 400 outreaches per month. It also improved my conversaion stats, as the additional steps in the sequence is something that would easily fall through the cracks when done manually Review collected by and hosted on G2.com.
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Reply ignites your outbound generat...
Overall:
The experience was great, we have no complaints and the feature set met all of our needs.
Pros:
The ability to create multi st...
The experience was great, we have no complaints and the feature set met all of our needs.
Pros:
The ability to create multi st...
Overall:
The experience was great, we have no complaints and the feature set met all of our needs.
Pros:
The ability to create multi step campaigns utilizing calls, email, and linkedIn. The tracking capability along with email customization tools really helped.
Cons:
At first there were a few bugs but the team worked to fix these and provide excellent support when needed.
Switched From:
Outreach
The experience was great, we have no complaints and the feature set met all of our needs.
Pros:
The ability to create multi step campaigns utilizing calls, email, and linkedIn. The tracking capability along with email customization tools really helped.
Cons:
At first there were a few bugs but the team worked to fix these and provide excellent support when needed.
Switched From:
Outreach
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Best tool I have used for automatin...
What do you like best about Reply?
It is really easy to upload the contacts into a new campaign. Also, it is very helpful, that you can integrate...
It is really easy to upload the contacts into a new campaign. Also, it is very helpful, that you can integrate...
What do you like best about Reply?
It is really easy to upload the contacts into a new campaign. Also, it is very helpful, that you can integrate your Hubspot account with your Reply account. Like this you don´t have to do extra work to log every step you did on Reply. Sending out the emails has always worked for me without any problems and no worries. I also like that you can change individual emails within one campaign for specific people. The tool is also pretty self explaining and easy to use. Review collected by and hosted on G2.com.
What do you dislike about Reply?
Can´t think of anything that I dislike. It works as it should. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
Reply helps me to automate sales emails. It saves a lot of work because you don´t have to send any follow up emails manually anymore. The emails still look personalized though. Review collected by and hosted on G2.com.
It is really easy to upload the contacts into a new campaign. Also, it is very helpful, that you can integrate your Hubspot account with your Reply account. Like this you don´t have to do extra work to log every step you did on Reply. Sending out the emails has always worked for me without any problems and no worries. I also like that you can change individual emails within one campaign for specific people. The tool is also pretty self explaining and easy to use. Review collected by and hosted on G2.com.
What do you dislike about Reply?
Can´t think of anything that I dislike. It works as it should. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
Reply helps me to automate sales emails. It saves a lot of work because you don´t have to send any follow up emails manually anymore. The emails still look personalized though. Review collected by and hosted on G2.com.
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Make your emails reach your custome...
Overall:
We use Reply.io for following up our website leads. We have tried several instruments (SendGrid, MailChimp, HubSpot emails) before switc...
We use Reply.io for following up our website leads. We have tried several instruments (SendGrid, MailChimp, HubSpot emails) before switc...
Overall:
We use Reply.io for following up our website leads. We have tried several instruments (SendGrid, MailChimp, HubSpot emails) before switching to Reply.io and so far it was the best instrument. Our response rate has increased by almost 10% due to Reply.io.
Pros:
– because there is not a lot of HTML involved in the formatting of the email, the letters get directly into the inbox (unlike Promotions or Spam), which is the main benefit of this emailing instrument. – it’s convenient to create email chains and track notifications and responses. – there are team plans for collaboration and you can see the activity of your colleagues, which helps a lot when you need to create statistics for the marketing department.
Cons:
– the absence of the HTML formatting is both a blessing and a curse. It is hard to highlight things in the email sometimes, but it pays off well.
We use Reply.io for following up our website leads. We have tried several instruments (SendGrid, MailChimp, HubSpot emails) before switching to Reply.io and so far it was the best instrument. Our response rate has increased by almost 10% due to Reply.io.
Pros:
– because there is not a lot of HTML involved in the formatting of the email, the letters get directly into the inbox (unlike Promotions or Spam), which is the main benefit of this emailing instrument. – it’s convenient to create email chains and track notifications and responses. – there are team plans for collaboration and you can see the activity of your colleagues, which helps a lot when you need to create statistics for the marketing department.
Cons:
– the absence of the HTML formatting is both a blessing and a curse. It is hard to highlight things in the email sometimes, but it pays off well.
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Super efficient software, with supe...
What do you like best about Reply?
I like the straightforward software, something you can hit some roadblocks, but then you can easily reach out ...
I like the straightforward software, something you can hit some roadblocks, but then you can easily reach out ...
What do you like best about Reply?
I like the straightforward software, something you can hit some roadblocks, but then you can easily reach out for help in the support chat. Also, the software is easy to integrate and connect with Gmail just a few clicks.
By far the best part is the customization options and in what order you can reach out. I do about 5 to 10 times what I would normally send. Review collected by and hosted on G2.com.
What do you dislike about Reply?
The only roadblock is in some cases the price, but with things like this it’s always a calculation on how much you make from it.
For me, it’s easy if I can do 5 to 10 times the volume and 5x the revenue 50 bucks is nothing. Or ad it’s the highest price it is 90 so still not that much if is you get a high ticket customers. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
There are a few mayor things that Reply has helped me with.
1. Email Tracking, you can see your rates on what is opened and replies, you can do AB testing. It’s excellent to review your campaigns and what your results are that you can use to further improve your rates.
2. The Inbox. Replies gives you an inbox that is sorted with all your leads, sorted in interested not interested etc. You can even make more labels, oh the software sees from the mail on how to label a lead, so it’s also accurate.
3. Auto Follow-ups. If the lead does not reply, it sent an auto mail to the lead. You can also customize these, so all the followups are just automated, this is amazing since most of the replies come from the follow-ups.
4. Help with replies. The AI drafts a possible reply, when someone replies, I did not expect anything, but this thing went beyond my expectations, I always review them before sending them but surprisingly a lot of times I have not changed the mail since the AI is that good.
In short, Reply helps me the most with sending the volume of mails, but these features are just the icing on the cake for me. Review collected by and hosted on G2.com.
I like the straightforward software, something you can hit some roadblocks, but then you can easily reach out for help in the support chat. Also, the software is easy to integrate and connect with Gmail just a few clicks.
By far the best part is the customization options and in what order you can reach out. I do about 5 to 10 times what I would normally send. Review collected by and hosted on G2.com.
What do you dislike about Reply?
The only roadblock is in some cases the price, but with things like this it’s always a calculation on how much you make from it.
For me, it’s easy if I can do 5 to 10 times the volume and 5x the revenue 50 bucks is nothing. Or ad it’s the highest price it is 90 so still not that much if is you get a high ticket customers. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
There are a few mayor things that Reply has helped me with.
1. Email Tracking, you can see your rates on what is opened and replies, you can do AB testing. It’s excellent to review your campaigns and what your results are that you can use to further improve your rates.
2. The Inbox. Replies gives you an inbox that is sorted with all your leads, sorted in interested not interested etc. You can even make more labels, oh the software sees from the mail on how to label a lead, so it’s also accurate.
3. Auto Follow-ups. If the lead does not reply, it sent an auto mail to the lead. You can also customize these, so all the followups are just automated, this is amazing since most of the replies come from the follow-ups.
4. Help with replies. The AI drafts a possible reply, when someone replies, I did not expect anything, but this thing went beyond my expectations, I always review them before sending them but surprisingly a lot of times I have not changed the mail since the AI is that good.
In short, Reply helps me the most with sending the volume of mails, but these features are just the icing on the cake for me. Review collected by and hosted on G2.com.
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Magical tools for gathering sales l...
Pros:
With features like the reply.io chrome plugin, Reply has been leading the way in sales involvement. " Reply is one of the most widely uti...
With features like the reply.io chrome plugin, Reply has been leading the way in sales involvement. " Reply is one of the most widely uti...
Pros:
With features like the reply.io chrome plugin, Reply has been leading the way in sales involvement. ” Reply is one of the most widely utilized sales engagement and finding contact information of specific leads. It gives organizations a variety of ways to communicate with targeted leads, including the ability to run campaigns, extract valid email addresses, and integrate with leading CRMs.
Cons:
Reply.io is the greatest tool for me. I’m using it for every lead generation and marketing project. I didn’t see any error on this platform. But the Membership fee is very high, it will be a great step if they reduce the price of the plan.
With features like the reply.io chrome plugin, Reply has been leading the way in sales involvement. ” Reply is one of the most widely utilized sales engagement and finding contact information of specific leads. It gives organizations a variety of ways to communicate with targeted leads, including the ability to run campaigns, extract valid email addresses, and integrate with leading CRMs.
Cons:
Reply.io is the greatest tool for me. I’m using it for every lead generation and marketing project. I didn’t see any error on this platform. But the Membership fee is very high, it will be a great step if they reduce the price of the plan.
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Perfect for Email Follow-ups
Overall:
It helps us (both Marketing and Sales departments) to reach our goals and communicate with hot leads who leave a message on our website ...
It helps us (both Marketing and Sales departments) to reach our goals and communicate with hot leads who leave a message on our website ...
Overall:
It helps us (both Marketing and Sales departments) to reach our goals and communicate with hot leads who leave a message on our website that they’d like to be contacted by us. Since there are too many leads at times, we can’t leave some behind, but personal emails to each one take too much time. Therefore, Reply saves us.
Pros:
It’s one of the best and easiest tools I’ve seen/used for follow-up emails that END UP IN THE INBOX (not in Spam, Promotions, or elsewhere) :) Besides the fact that it qualifies as actual email, the usability is on the highest level and therefore it’s a very convenient product to use.
Cons:
The emails don’t allow many formatting options, but if that means that the email goes to my client’s or lead’s Inbox, I’m okay with plain text emails.
It helps us (both Marketing and Sales departments) to reach our goals and communicate with hot leads who leave a message on our website that they’d like to be contacted by us. Since there are too many leads at times, we can’t leave some behind, but personal emails to each one take too much time. Therefore, Reply saves us.
Pros:
It’s one of the best and easiest tools I’ve seen/used for follow-up emails that END UP IN THE INBOX (not in Spam, Promotions, or elsewhere) :) Besides the fact that it qualifies as actual email, the usability is on the highest level and therefore it’s a very convenient product to use.
Cons:
The emails don’t allow many formatting options, but if that means that the email goes to my client’s or lead’s Inbox, I’m okay with plain text emails.
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Worst support and sales team ever
The solution provided by Reply.io is highly disappointing, especially when it comes to LinkedIn automations. The sales team assured us that the softwa...
The solution provided by Reply.io is highly disappointing, especially when it comes to LinkedIn automations. The sales team assured us that the software covers all the required functionalities, but it fails to meet expectations in almost every aspect.
E.g., the LinkedIn automation is severely flawed and it takes up to six hours to register replies. The sequence handling is inadequate as the software does not effectively transition leads between sequences.
Additionally, the support experience has been frustrating. Despite multiple attempts to resolve these issues, the solutions provided have been ineffective. The support team acknowledges the limitations but offers no viable workarounds or fixes. This lack of responsiveness and accountability is unacceptable. Date of experience:
May 30, 2024
E.g., the LinkedIn automation is severely flawed and it takes up to six hours to register replies. The sequence handling is inadequate as the software does not effectively transition leads between sequences.
Additionally, the support experience has been frustrating. Despite multiple attempts to resolve these issues, the solutions provided have been ineffective. The support team acknowledges the limitations but offers no viable workarounds or fixes. This lack of responsiveness and accountability is unacceptable. Date of experience:
May 30, 2024
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Extremely Disappointing Experience ...
Extremely Disappointing Experience with REPLY
I recently used REPLY for my business's email marketing needs, and the experience has been extremel...
I recently used REPLY for my business's email marketing needs, and the experience has been extremel...
Extremely Disappointing Experience with REPLY
I recently used REPLY for my business’s email marketing needs, and the experience has been extremely disappointing.
Service Quality: The overall service quality is far below what was advertised. The platform frequently has downtime, making it unreliable for time-sensitive campaigns. Many of the emails we sent out ended up in spam folders despite following all the guidelines provided by the company.
User Experience: The user interface is outdated and not intuitive at all. Simple tasks such as creating and scheduling campaigns take much longer than they should because of the convoluted menu system. Additionally, the email templates provided are very basic and lack customization options, which makes it hard to create engaging content.
Customer Support: The customer support is abysmal. On multiple occasions, I had to wait several days to get a response to urgent issues. When I finally did receive a response, the support team was unhelpful and often provided generic responses that did not address my specific problems. They seemed more interested in closing tickets than solving my issues.
Results: The performance of the email campaigns was far below expectations. The open and click-through rates were significantly lower than industry averages, and the analytics provided were not detailed enough to understand why. This made it impossible to optimize future campaigns effectively.
Pricing: For the price, I expected a much higher level of service and functionality. The platform is expensive, and there were several hidden fees that were not disclosed upfront. This included additional charges for basic features that should be included in the standard package.
Deliverability: One of the biggest issues was the deliverability rate. A significant percentage of our emails were not reaching the inboxes of our subscribers. Despite following all the recommended best practices and reaching out to support, the issue was never resolved.
Integration Issues: The platform promised seamless integration with other tools we use, but this was far from the truth. Integrations were buggy and often failed, leading to lost data and hours of additional work to manually correct issues.
**Comparison**: Compared to other email marketing platforms like Levitate and Active falls short in nearly every aspect. Competitors offer better user experiences, more reliable support, and greater transparency in pricing.
Overall, I would strongly advise against using Reply. The combination of poor service quality, unreliable support, high costs, and low deliverability rates make it a bad choice for any business serious about their email marketing efforts.
Date of experience:
June 01, 2024
I recently used REPLY for my business’s email marketing needs, and the experience has been extremely disappointing.
Service Quality: The overall service quality is far below what was advertised. The platform frequently has downtime, making it unreliable for time-sensitive campaigns. Many of the emails we sent out ended up in spam folders despite following all the guidelines provided by the company.
User Experience: The user interface is outdated and not intuitive at all. Simple tasks such as creating and scheduling campaigns take much longer than they should because of the convoluted menu system. Additionally, the email templates provided are very basic and lack customization options, which makes it hard to create engaging content.
Customer Support: The customer support is abysmal. On multiple occasions, I had to wait several days to get a response to urgent issues. When I finally did receive a response, the support team was unhelpful and often provided generic responses that did not address my specific problems. They seemed more interested in closing tickets than solving my issues.
Results: The performance of the email campaigns was far below expectations. The open and click-through rates were significantly lower than industry averages, and the analytics provided were not detailed enough to understand why. This made it impossible to optimize future campaigns effectively.
Pricing: For the price, I expected a much higher level of service and functionality. The platform is expensive, and there were several hidden fees that were not disclosed upfront. This included additional charges for basic features that should be included in the standard package.
Deliverability: One of the biggest issues was the deliverability rate. A significant percentage of our emails were not reaching the inboxes of our subscribers. Despite following all the recommended best practices and reaching out to support, the issue was never resolved.
Integration Issues: The platform promised seamless integration with other tools we use, but this was far from the truth. Integrations were buggy and often failed, leading to lost data and hours of additional work to manually correct issues.
**Comparison**: Compared to other email marketing platforms like Levitate and Active falls short in nearly every aspect. Competitors offer better user experiences, more reliable support, and greater transparency in pricing.
Overall, I would strongly advise against using Reply. The combination of poor service quality, unreliable support, high costs, and low deliverability rates make it a bad choice for any business serious about their email marketing efforts.
Date of experience:
June 01, 2024
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Used Reply.io to achieve a 70% open...
Big fan of Reply.io. Some of the reasons I love it:
- Safety settings and send delays to throttle deliveries
- Integrated "warm up" for new ...
- Safety settings and send delays to throttle deliveries
- Integrated "warm up" for new ...
Big fan of Reply.io. Some of the reasons I love it:
– Safety settings and send delays to throttle deliveries
– Integrated “warm up” for new accounts
– Analytics on email, sequence, and account levels
– Custom tracking domain (use your own domain for links vs. generic tracking domain)
– Hubspot integration to sync contacts/data
– Supremely attentive support Date of experience:
October 17, 2022
– Safety settings and send delays to throttle deliveries
– Integrated “warm up” for new accounts
– Analytics on email, sequence, and account levels
– Custom tracking domain (use your own domain for links vs. generic tracking domain)
– Hubspot integration to sync contacts/data
– Supremely attentive support Date of experience:
October 17, 2022
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Alright email automation tool
The email automation is pretty good and it provides good reports to let you know which sequence works best than others. The bad side is that reply doe...
The email automation is pretty good and it provides good reports to let you know which sequence works best than others. The bad side is that reply doesn’t provide accurate email accuracy. It provides 3 different email formats and you have to guess which one would you go for. Therefore, it creates bounces emails and your sequence is suspend once it reaches 50% bounce rate. Date of experience:
October 09, 2022
October 09, 2022
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A foundation of our strategy - 580 ...
What do you like best about Reply?
Great tool and exceptional customer service. I came on to my company during the pandemic to build out prospect...
Great tool and exceptional customer service. I came on to my company during the pandemic to build out prospect...
What do you like best about Reply?
Great tool and exceptional customer service. I came on to my company during the pandemic to build out prospecting systems from scratch and Reply.io has been part of my strategy since the early days. During my time as an SDR, I had personally booked 340 discovery calls, a newer hire was brought on 18 months ago and he has booked 240 discovery calls using this same strategy. Reply is an excellent tool for getting your message out there while automating most things, the automation around opt outs, replies, etc is incredibly valuable for saving time. Review collected by and hosted on G2.com.
What do you dislike about Reply?
Overall the AI tools are in their early stages but I can tell this will be great in the future. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
Reply is keeping my main CRM clean of the bulk contacts that I am speaking to while providing a platform to reach my audience in an effective way. Review collected by and hosted on G2.com.
Great tool and exceptional customer service. I came on to my company during the pandemic to build out prospecting systems from scratch and Reply.io has been part of my strategy since the early days. During my time as an SDR, I had personally booked 340 discovery calls, a newer hire was brought on 18 months ago and he has booked 240 discovery calls using this same strategy. Reply is an excellent tool for getting your message out there while automating most things, the automation around opt outs, replies, etc is incredibly valuable for saving time. Review collected by and hosted on G2.com.
What do you dislike about Reply?
Overall the AI tools are in their early stages but I can tell this will be great in the future. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
Reply is keeping my main CRM clean of the bulk contacts that I am speaking to while providing a platform to reach my audience in an effective way. Review collected by and hosted on G2.com.
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Overall
Reply.io offers a powerful email automation tool with excellent customer support and an easy-to-use interface, making it a preferred choice for many. Its automation features, detailed analytics, and effective spam testing help boost outreach efficiency and deliverability. However, you should be ready for potential integration issues and bugs that can disrupt campaigns. The software’s user interface might feel outdated, and you might find the email templates lacking in customization. Additionally, prepare for high pricing and possible hidden fees. Overall, the sentiment is mixed but leans slightly positive due to the software’s core functionalities and the impact it has on email marketing efficiency.
Reply.io pricing
Here’s the service pricing for Reply.io based on the information available:
| Email Volume | Multichannel | AI SDR | Agency | |
|---|---|---|---|---|
| Prices | Starts from $59/month | Starts from $99/month | Starts from $299/month | Starts from $166/month |
| Active Contacts | Starts from 1,000 contacts | Unlimited | Starts from 1,000 contacts | Unlimited |
| Mailboxes | Unlimited | 5 mailboxes / user | Unlimited | Unlimited |
| Warm-up Included | Yes | Yes | Yes | Yes |
| Contact Storage | Unlimited | Unlimited | Unlimited | Unlimited |
| Emails Monthly | Unlimited | Unlimited | Unlimited | Unlimited |
User reviews
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Reply.io FAQ
What is Reply.io's sales engagement platform and cold email outreach software?
Reply.io’s cold email outreach software and sales engagement platform help you automate sales outreach, find qualified leads, and book more meetings. It includes features like unlimited email inboxes, email warmup functionality, unlimited users and contact storage, and multichannel automation to enhance your outreach efforts.
Do you really offer 'Unlimited Mailboxes and Warmups'?
Absolutely! Reply.io allows users to connect as many inboxes and warmups as they need, making it easy to scale cold outreach and outbound sales operations.
What is 'Active Contacts'?
Active contacts refer to the unique contacts you can send one first-step email and an unlimited number of follow-ups to per month.
What is 'Unlimited Emails Monthly'?
Unlike other cold outreach tools, Reply.io does not limit the number of emails and follow-ups you can send per month. You can send as many emails to active contacts as you need.
What is 'Unlimited contact storage'?
Reply.io offers unlimited contact storage on all Business and Agency plans, allowing you to upload and manage as many contact records as you need.
Can you integrate Reply.io with CRMs and other tools?
Yes, Reply.io can integrate directly with Salesforce, HubSpot, Pipedrive, Copper, and Close. This allows you to sync data such as contacts, accounts, calls, tasks, statuses, and activities seamlessly.
How can you get started with Reply.io?
You can start with a 14-day free trial of Reply.io here, where you’ll have access to all core features of the product.
What can you try during the 14-day free trial?
During the 14-day free trial, you get access to all core features, including a B2B database, email finder extensions, multichannel sequences, reports and analytics, API access, and integrations with CRM tools.
Is there a demo available for Reply.io?
Yes, you can schedule a product tour or a conversation with the sales team to get a demo of Reply.io.
What is AI SDR by Reply.io?
AI SDR is an AI sales development representative that handles prospecting, sending personalized messages, managing responses, and booking meetings, making client engagement more efficient.
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About the author
M. Kooiker
As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.