Reply.io
- Last updated: 21 Nov 2024
What is Reply.io?
Reply.io helps you automate your sales outreach and engage potential leads using AI-driven tools. Designed to streamline multichannel campaigns, it intelligently manages emails, cloud calls, and social touchpoints to optimize each phase of the sales funnel. AI features include sequence automation and intelligent chatbots to convert website visitors into meeting appointments on your calendar.
The platform offers robust features like LinkedIn automation, real-time data access for contacts, and email deliverability tools to enhance communication. This makes managing your customer relationships easier by integrating smoothly with CRM systems, delivering an all-encompassing sales management experience.
With Reply.io, you can harness the power of AI for personalized communication at scale, ensuring each potential lead gets your attention through customized outreach strategies. The platform supports seamless multichannel engagement, making it a suitable option for both inbound and outbound marketing efforts.
Reply.io use cases
- If you’re a salesperson that organizes and schedules meetings with potential clients.
- If your marketing team conducts targeted outreach campaigns.
- If you’re a business development manager focusing on multichannel engagement.
- If you run a lead generation agency working on behalf of various clients.
- If you’re a startup aiming to automate customer communication and follow-ups.
Reply.io functionalities
- Automate Sales Outreach: Manage email and chat sequences seamlessly.
- Lead Generation: Access a large database for verified contacts.
- Email Deliverability: Optimize to increase open and response rates.
- LinkedIn Automation: Facilitates outreach on the platform.
Reply.io review summary
Pros
Reply.io receives praise for its numerous features, user-friendly interface, excellent customer support, and ability to automate and personalize email outreach efficiently. It stands out for its robust integration capabilities, A/B testing, and valuable analytics that enhance sales and marketing campaigns. The service team’s responsiveness and dedication significantly contribute to a pleasant user experience.
Cons
Despite its strengths, some reviews highlight Reply.io's complexity, pricing concerns, occasional bugs, and issues with email deliverability. A minority reported dissatisfaction with customer support and user experience, particularly for new users requiring more guidance. There are criticisms regarding the service's integration capabilities with certain tools like Salesforce and Outlook.
Comprehensive Feature Set
Reply.io stands out with a wide range of features, enabling efficient email marketing and automation.
Complex Feature Set
Some users find the plethora of features and terminology complicated, particularly initially.
The best thing about Reply is how many features it has. From A/B testing emails to swapping between plain text or linked opt-outs, it has pretty much everything you could ask for.
Reply can be difficult to get started with. Especially when compared with other sending softwares, the number of features can be overwhelming.
Outstanding Customer Support
Many reviews emphasize the exceptional customer service, with the support team being described as responsive, knowledgeable, and helpful.
Pricing Concerns
There are mentions of Reply.io being expensive for startups and small businesses.
Support is always lightning fast and very helpful. Maybe the best support I have ever experienced.
The pricing is a little higher than I was hoping to pay.
User-Friendly Interface
Multiple reviews highlight Reply.io's intuitive user interface, making it easy to set up campaigns and navigate the platform.
Bugs and Performance Issues
There are reports of software bugs, server outages, and slow performance affecting the user experience.
Its strong integration capabilities and detailed analytics and enjoyed the 14 day trial so far.
Reply team add a huge amount of new functions to their app, but they don't test it properly sometimes that creates a number of bugs.
Effective for Scaling Outreach
The tool is praised for its capability to scale outbound sales efforts through effective automation.
Integration Limitations
Some users experience challenges with integrating Reply.io with platforms like Salesforce and Outlook.
The platform's automation features and user-friendly interface have led to higher response rates and better engagement with our audience. Highly recommended!
Specifically, the contact to account relationship was not working adequately, which is critical for us.
Integration Capabilities
With features like CRM synchronization and email tracking, Reply.io seamlessly integrates with other tools to optimize outreach efforts.
Customer Support Concerns
A few users reported negative experiences with customer service, including perceived lack of responsiveness.
Integration with CRM and other systems is smooth, which enhances productivity.
I hit some bugs in their software, reported them to support and...they told me that monthly users don't get support.
Pros
Reply.io receives praise for its numerous features, user-friendly interface, excellent customer support, and ability to automate and personalize email outreach efficiently. It stands out for its robust integration capabilities, A/B testing, and valuable analytics that enhance sales and marketing campaigns. The service team’s responsiveness and dedication significantly contribute to a pleasant user experience.
Comprehensive Feature Set
Reply.io stands out with a wide range of features, enabling efficient email marketing and automation.
The best thing about Reply is how many features it has. From A/B testing emails to swapping between plain text or linked opt-outs, it has pretty much everything you could ask for.
Outstanding Customer Support
Many reviews emphasize the exceptional customer service, with the support team being described as responsive, knowledgeable, and helpful.
Support is always lightning fast and very helpful. Maybe the best support I have ever experienced.
User-Friendly Interface
Multiple reviews highlight Reply.io's intuitive user interface, making it easy to set up campaigns and navigate the platform.
Its strong integration capabilities and detailed analytics and enjoyed the 14 day trial so far.
Effective for Scaling Outreach
The tool is praised for its capability to scale outbound sales efforts through effective automation.
The platform's automation features and user-friendly interface have led to higher response rates and better engagement with our audience. Highly recommended!
Integration Capabilities
With features like CRM synchronization and email tracking, Reply.io seamlessly integrates with other tools to optimize outreach efforts.
Integration with CRM and other systems is smooth, which enhances productivity.
Cons
Despite its strengths, some reviews highlight Reply.io's complexity, pricing concerns, occasional bugs, and issues with email deliverability. A minority reported dissatisfaction with customer support and user experience, particularly for new users requiring more guidance. There are criticisms regarding the service's integration capabilities with certain tools like Salesforce and Outlook.
Complex Feature Set
Some users find the plethora of features and terminology complicated, particularly initially.
Reply can be difficult to get started with. Especially when compared with other sending softwares, the number of features can be overwhelming.
Pricing Concerns
There are mentions of Reply.io being expensive for startups and small businesses.
The pricing is a little higher than I was hoping to pay.
Bugs and Performance Issues
There are reports of software bugs, server outages, and slow performance affecting the user experience.
Reply team add a huge amount of new functions to their app, but they don't test it properly sometimes that creates a number of bugs.
Integration Limitations
Some users experience challenges with integrating Reply.io with platforms like Salesforce and Outlook.
Specifically, the contact to account relationship was not working adequately, which is critical for us.
Customer Support Concerns
A few users reported negative experiences with customer service, including perceived lack of responsiveness.
I hit some bugs in their software, reported them to support and...they told me that monthly users don't get support.
Reply.io user reviews
Streamlined outreach with exception...
Reply.io has truly impressed me with its user-friendly interface and robust automation features, which streamline the entire outreach process and save...
Reply.io has truly impressed me with its user-friendly interface and robust automation features, which streamline the entire outreach process and save me valuable time. Beyond the technology, the wealth of educational resources, such as tutorials and webinars, has been invaluable for mastering the platform. Combined with its responsive customer support, Reply.io creates a well-rounded and reliable experience. Date of experience:
November 18, 2024
November 18, 2024
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One of the WORST experiences I've h...
One of the WORST experiences I've ever had with a software. They need to change their name to "YouWillNeverGetAReply.io"
If anyone is considering...
If anyone is considering...
One of the WORST experiences I’ve ever had with a software. They need to change their name to “YouWillNeverGetAReply.io”
If anyone is considering using Reply.io I would tell you to run.
I run a 7-figure marketing Agency and cold email had been our #1 outlet for the last 3 years.
Reply.io is horrible.
First off, they’ll probably convince you to purchase their annual contract because they know if you were going to pay monthly their churn would be so high they’d be out of business.
Second, the platform is SO overly complex for absolutely no reason & functions the polar opposite of how other cold email platforms work in the WORST way.
We went over 5 months where we had thousand of emails sent and not a single meeting booked.
Understanding Reply.io isn’t responsible for bad email scripts, I decided to split-test the SAME email scripts & sequences with my VAs through gmail…
And in 2 weeks of manually sending (from the same email accounts as well) I was able to generate more bookings than Reply.io “amazing sending system” could generate over 5 months…
The only thing this software could do right was keep my inboxes warm in mailtoaster.
After I used the software for 6 months, had 0 results, and was able to show that we were booking meetings on other sources with the same scripts, I asked the reply.io team to refund the remainder of my payment for the next 6 months.
– Which to me felt generous considering I already burned $1,000 using their software…
And of course, after 14 emails, a 30-minute call where the head of customer success “reviewed” my account.
They then went 2 weeks without responding to me and so after I followed up again, I received the long-winded email that in short reads
“Nope. Sorry to hear our software sucks. We’re going to keep your payment. Thanks”
TLDR;
If you want to:
Set your money on fire
Waste hours of your time
Get 0 replies or bookings
Reply.io is a great option for you. Date of experience:
October 26, 2024
If anyone is considering using Reply.io I would tell you to run.
I run a 7-figure marketing Agency and cold email had been our #1 outlet for the last 3 years.
Reply.io is horrible.
First off, they’ll probably convince you to purchase their annual contract because they know if you were going to pay monthly their churn would be so high they’d be out of business.
Second, the platform is SO overly complex for absolutely no reason & functions the polar opposite of how other cold email platforms work in the WORST way.
We went over 5 months where we had thousand of emails sent and not a single meeting booked.
Understanding Reply.io isn’t responsible for bad email scripts, I decided to split-test the SAME email scripts & sequences with my VAs through gmail…
And in 2 weeks of manually sending (from the same email accounts as well) I was able to generate more bookings than Reply.io “amazing sending system” could generate over 5 months…
The only thing this software could do right was keep my inboxes warm in mailtoaster.
After I used the software for 6 months, had 0 results, and was able to show that we were booking meetings on other sources with the same scripts, I asked the reply.io team to refund the remainder of my payment for the next 6 months.
– Which to me felt generous considering I already burned $1,000 using their software…
And of course, after 14 emails, a 30-minute call where the head of customer success “reviewed” my account.
They then went 2 weeks without responding to me and so after I followed up again, I received the long-winded email that in short reads
“Nope. Sorry to hear our software sucks. We’re going to keep your payment. Thanks”
TLDR;
If you want to:
Set your money on fire
Waste hours of your time
Get 0 replies or bookings
Reply.io is a great option for you. Date of experience:
October 26, 2024
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Used Reply.io to achieve a 70% open...
Big fan of Reply.io. Some of the reasons I love it:
- Safety settings and send delays to throttle deliveries
- Integrated "warm up" for new ...
- Safety settings and send delays to throttle deliveries
- Integrated "warm up" for new ...
Big fan of Reply.io. Some of the reasons I love it:
– Safety settings and send delays to throttle deliveries
– Integrated “warm up” for new accounts
– Analytics on email, sequence, and account levels
– Custom tracking domain (use your own domain for links vs. generic tracking domain)
– Hubspot integration to sync contacts/data
– Supremely attentive support Date of experience:
October 17, 2022
– Safety settings and send delays to throttle deliveries
– Integrated “warm up” for new accounts
– Analytics on email, sequence, and account levels
– Custom tracking domain (use your own domain for links vs. generic tracking domain)
– Hubspot integration to sync contacts/data
– Supremely attentive support Date of experience:
October 17, 2022
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Amazing tool, beneficial for sales ...
I started to use Reply.io a couple of months ago, and I am already obsessed with it. It eases my daily tasks. Excellent reporting systems that I could...
I started to use Reply.io a couple of months ago, and I am already obsessed with it. It eases my daily tasks. Excellent reporting systems that I could see the success of my every campaign. Furthermore, Reply.io’s friendly and kind team is quite fast to answer your question via message, video-recorded answers, or video call. Highly recommend it! :) Amazing tool, beneficial for sales teams Date of experience:
September 30, 2022
September 30, 2022
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Easy tool to use and great customer...
What do you like best about Reply?
It has a ton of great features, some I didn't even realize that would interest me. I wanted to use this to sen...
It has a ton of great features, some I didn't even realize that would interest me. I wanted to use this to sen...
What do you like best about Reply?
It has a ton of great features, some I didn’t even realize that would interest me. I wanted to use this to send emails out to a list of leads I purchased without adding to my regular email marketing subscription plan. It was fairly easy to set up and has more options I realize I could try out too. I’m interested in checking out the LinkedIn feature because I know that would be really beneficial to my business. Customer support was also super helpful in not just recommending articles to help with my issues but also in making sure I had a good experience. Review collected by and hosted on G2.com.
What do you dislike about Reply?
The pricing is a little higher than I was hoping to pay. It also took me a little bit to figure out how to set everything up. Some settings are default to zero which I didn’t realize so I had to troubleshoot to figure out why my emails weren’t sending. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
It helped me reach out to a mass of people in the click of a button without having to pay for all of these leads being added to my regular email marketing tool. I am able to send out email communication to cold, unidentified leads with a secure way and allowing ease for people to unsubscribe if they want or learn more. Plus, one of the hardest things as a solopreneur is that I don’t have time to cold call a huge list of leads. With this tool, I don’t have to worry about figuring out how to cold call or to have the time to do so, I can email all of these people instead with intentional content that will do the same and save me loads of time. I really liked that when setting up the email sequence, it gave me a score rating on each piece of it to see whether someone would open the email or even reply to it and what kind of success rating the software gave the email I wrote. It really helped me figure out what to say because I was going to write an email like I do to my normal email list and it highly suggested that I don’t do that. I’ve never emailed to a cold list before so this part was really helpful in figuring things out. Review collected by and hosted on G2.com.
It has a ton of great features, some I didn’t even realize that would interest me. I wanted to use this to send emails out to a list of leads I purchased without adding to my regular email marketing subscription plan. It was fairly easy to set up and has more options I realize I could try out too. I’m interested in checking out the LinkedIn feature because I know that would be really beneficial to my business. Customer support was also super helpful in not just recommending articles to help with my issues but also in making sure I had a good experience. Review collected by and hosted on G2.com.
What do you dislike about Reply?
The pricing is a little higher than I was hoping to pay. It also took me a little bit to figure out how to set everything up. Some settings are default to zero which I didn’t realize so I had to troubleshoot to figure out why my emails weren’t sending. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
It helped me reach out to a mass of people in the click of a button without having to pay for all of these leads being added to my regular email marketing tool. I am able to send out email communication to cold, unidentified leads with a secure way and allowing ease for people to unsubscribe if they want or learn more. Plus, one of the hardest things as a solopreneur is that I don’t have time to cold call a huge list of leads. With this tool, I don’t have to worry about figuring out how to cold call or to have the time to do so, I can email all of these people instead with intentional content that will do the same and save me loads of time. I really liked that when setting up the email sequence, it gave me a score rating on each piece of it to see whether someone would open the email or even reply to it and what kind of success rating the software gave the email I wrote. It really helped me figure out what to say because I was going to write an email like I do to my normal email list and it highly suggested that I don’t do that. I’ve never emailed to a cold list before so this part was really helpful in figuring things out. Review collected by and hosted on G2.com.
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"Reply is a great tool with a host of features"
Pros:
The best thing about Reply is how many features it has. From A/B testing emails to swa...
Pros:
The best thing about Reply is how many features it has. From A/B testing emails to swa...
“Reply is a great tool with a host of features”
Pros:
The best thing about Reply is how many features it has. From A/B testing emails to swapping between plain text or linked opt-outs, it has pretty much everything you could ask for. A few of the top features: -Delivery based on prospect’s time zone -A/B testing -Advanced statistics and reporting -Email throttling limits (i.e., sending amounts and time between each email being sent) -Super fast responses from the support team
Cons:
Reply can be difficult to get started with. Especially when compared with other sending softwares, the number of features can be overwhelming. I would recommend Reply for anyone who really wants to dive into the world of email marketing, but for newcomers, I would suggest other options.
Pros:
The best thing about Reply is how many features it has. From A/B testing emails to swapping between plain text or linked opt-outs, it has pretty much everything you could ask for. A few of the top features: -Delivery based on prospect’s time zone -A/B testing -Advanced statistics and reporting -Email throttling limits (i.e., sending amounts and time between each email being sent) -Super fast responses from the support team
Cons:
Reply can be difficult to get started with. Especially when compared with other sending softwares, the number of features can be overwhelming. I would recommend Reply for anyone who really wants to dive into the world of email marketing, but for newcomers, I would suggest other options.
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Been using this for last few years ...
What do you like best about Reply?
I have never used cold outbound email before. I find out about reply.io through youtube, and then gave a try. ...
I have never used cold outbound email before. I find out about reply.io through youtube, and then gave a try. ...
What do you like best about Reply?
I have never used cold outbound email before. I find out about reply.io through youtube, and then gave a try. It was quite easy to setup, the interface is fast and user friendly, and was able to setup everything easily. They also have premade templates, but usually I will use claude to write the outbounds email. They have many useful functions. One particular I like about reply.io is their email databse. You can use it to search for contacts, and then add to sequence easily without hassle.
They also have robust feature to control email sending, so that your emails will not get flagged as spam. For new users like me, it was very helpful. Review collected by and hosted on G2.com.
What do you dislike about Reply?
Create a plan for small businesses, so without paying huge upfront in the beginning. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
It basically solves the problem for cold outbound reach. It’s very annoying to followup with people one by one. With sequence base settings and logic, we can set various ways to contact customers, which is easier and make followup task easier. Review collected by and hosted on G2.com.
I have never used cold outbound email before. I find out about reply.io through youtube, and then gave a try. It was quite easy to setup, the interface is fast and user friendly, and was able to setup everything easily. They also have premade templates, but usually I will use claude to write the outbounds email. They have many useful functions. One particular I like about reply.io is their email databse. You can use it to search for contacts, and then add to sequence easily without hassle.
They also have robust feature to control email sending, so that your emails will not get flagged as spam. For new users like me, it was very helpful. Review collected by and hosted on G2.com.
What do you dislike about Reply?
Create a plan for small businesses, so without paying huge upfront in the beginning. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
It basically solves the problem for cold outbound reach. It’s very annoying to followup with people one by one. With sequence base settings and logic, we can set various ways to contact customers, which is easier and make followup task easier. Review collected by and hosted on G2.com.
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"Game changer for outbound marketing"
Pros:
TL,DR = 10/10 Huge time saver Good safeguards in place - the system does a good job at preventin...
Pros:
TL,DR = 10/10 Huge time saver Good safeguards in place - the system does a good job at preventin...
“Game changer for outbound marketing”
Pros:
TL,DR = 10/10 Huge time saver Good safeguards in place – the system does a good job at preventing you from having a contact be in multiple campaigns, excludes invalid emails (see below), etc Awesome customer success team Value added integrations – the built-in email validation add-on function has saved us a ton of time (note small extra cost at a competitive rate to other validation solutions). Reply integrates well with our CRM too Flexible to add/delete different email addresses Roadmap: Product has improved in year we’ve been using it (example: Outbox report on schedule/# of emails being sent in future)
Cons:
Very little dislikes at all. Maybe some small tweak to the UX or some reports I only look at infrequently….but definitely nothing material.
Pros:
TL,DR = 10/10 Huge time saver Good safeguards in place – the system does a good job at preventing you from having a contact be in multiple campaigns, excludes invalid emails (see below), etc Awesome customer success team Value added integrations – the built-in email validation add-on function has saved us a ton of time (note small extra cost at a competitive rate to other validation solutions). Reply integrates well with our CRM too Flexible to add/delete different email addresses Roadmap: Product has improved in year we’ve been using it (example: Outbox report on schedule/# of emails being sent in future)
Cons:
Very little dislikes at all. Maybe some small tweak to the UX or some reports I only look at infrequently….but definitely nothing material.
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Essential Tool for Simplifying Outr...
What do you like best about Reply?
Excellent service that has significantly streamlined our communication and automation processes. The intuitive...
Excellent service that has significantly streamlined our communication and automation processes. The intuitive...
What do you like best about Reply?
Excellent service that has significantly streamlined our communication and automation processes. The intuitive interface and powerful tools make it easy to optimize client outreach. Thanks to Reply, we’ve improved the efficiency of our outreach campaigns and saved a lot of time on repetitive tasks. Their support team is fantastic—always quick and helpful. Very pleased with the results! Review collected by and hosted on G2.com.
What do you dislike about Reply?
Didn’t noticed any downside of Reply yet Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
Reply is helping us automate and streamline our outreach process, making it easier to engage with clients efficiently. It saves us hours by handling repetitive tasks, allowing us to focus more on building relationships and closing deals. With Reply’s intuitive sequences and personalization options, we’re able to connect with a larger audience without compromising on quality, ultimately boosting our productivity and campaign effectiveness. Review collected by and hosted on G2.com.
Excellent service that has significantly streamlined our communication and automation processes. The intuitive interface and powerful tools make it easy to optimize client outreach. Thanks to Reply, we’ve improved the efficiency of our outreach campaigns and saved a lot of time on repetitive tasks. Their support team is fantastic—always quick and helpful. Very pleased with the results! Review collected by and hosted on G2.com.
What do you dislike about Reply?
Didn’t noticed any downside of Reply yet Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
Reply is helping us automate and streamline our outreach process, making it easier to engage with clients efficiently. It saves us hours by handling repetitive tasks, allowing us to focus more on building relationships and closing deals. With Reply’s intuitive sequences and personalization options, we’re able to connect with a larger audience without compromising on quality, ultimately boosting our productivity and campaign effectiveness. Review collected by and hosted on G2.com.
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"Reply has a huge functionality for its money but also number of bugs."
Overall:
New clients!
Pros:
Huge functionality is definite...
Overall:
New clients!
Pros:
Huge functionality is definite...
“Reply has a huge functionality for its money but also number of bugs.”
Overall:
New clients!
Pros:
Huge functionality is definitely a plus. You could configure emails at any stage and compare to any companies in a market they offer a lot more for the same value. Also, they have the best support I have ever experienced in SaaS. I wrote to them at 8 am and 10 pm and always reply time was less than 3 minutes, and information that they provided was sufficient.
Cons:
Bugs, server outages, website slowness. Reply team add a huge amount of new functions to their app, but they don’t test it properly sometimes that creates a number of bugs. Also, their website is slowly sometimes and we faced some database issues when Reply faced a server migration. This is not something that is good on Prod server :(
Overall:
New clients!
Pros:
Huge functionality is definitely a plus. You could configure emails at any stage and compare to any companies in a market they offer a lot more for the same value. Also, they have the best support I have ever experienced in SaaS. I wrote to them at 8 am and 10 pm and always reply time was less than 3 minutes, and information that they provided was sufficient.
Cons:
Bugs, server outages, website slowness. Reply team add a huge amount of new functions to their app, but they don’t test it properly sometimes that creates a number of bugs. Also, their website is slowly sometimes and we faced some database issues when Reply faced a server migration. This is not something that is good on Prod server :(
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Reply Makes It Easy to Connect With...
What do you like best about Reply?
I have been using Reply for a little over two months. Here is what I ABSOLUTELY LOVE
1. Customer Support ...
I have been using Reply for a little over two months. Here is what I ABSOLUTELY LOVE
1. Customer Support ...
What do you like best about Reply?
I have been using Reply for a little over two months. Here is what I ABSOLUTELY LOVE
1. Customer Support – I compare these guys to Chick-Fil-A – tremendous customer service, fast and responsive team, insightful, HUMAN, and are always accessible for questions. I think I have asked them 20+ questions over the last two months and they have been fast to answer and with easy-to-understand instructions
2. The agency model is easy to use – You can toggle between accounts with just a click of a mouse. It’s super simple and easy to use.
3. The UX makes it easy to click around and set things up quickly
4. It takes me less than 48 hours to on-board a client, Reply makes it easy for me!
Overall I am very happy using Reply Review collected by and hosted on G2.com.
What do you dislike about Reply?
1. Confusing naming conventions – here is an example: they have a tab called data within my outreach. One would assume that’s data about my outreach (how many emails I have sent, etc.) Nope. It’s about using Reply to find additional leads.
2. I use Gmail/Google Meet for my business – there is not an integration to connect my calendar to Reply. Also, the only option is Zoom.
3. The LinkedIn accounts tab lacks information on how it works and how to use it. I have no idea the use case for this. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
Reply has help me scale my outreach – within the last two weeks I have book 24 meetings. No chance I could have done that without Reply! Review collected by and hosted on G2.com.
I have been using Reply for a little over two months. Here is what I ABSOLUTELY LOVE
1. Customer Support – I compare these guys to Chick-Fil-A – tremendous customer service, fast and responsive team, insightful, HUMAN, and are always accessible for questions. I think I have asked them 20+ questions over the last two months and they have been fast to answer and with easy-to-understand instructions
2. The agency model is easy to use – You can toggle between accounts with just a click of a mouse. It’s super simple and easy to use.
3. The UX makes it easy to click around and set things up quickly
4. It takes me less than 48 hours to on-board a client, Reply makes it easy for me!
Overall I am very happy using Reply Review collected by and hosted on G2.com.
What do you dislike about Reply?
1. Confusing naming conventions – here is an example: they have a tab called data within my outreach. One would assume that’s data about my outreach (how many emails I have sent, etc.) Nope. It’s about using Reply to find additional leads.
2. I use Gmail/Google Meet for my business – there is not an integration to connect my calendar to Reply. Also, the only option is Zoom.
3. The LinkedIn accounts tab lacks information on how it works and how to use it. I have no idea the use case for this. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
Reply has help me scale my outreach – within the last two weeks I have book 24 meetings. No chance I could have done that without Reply! Review collected by and hosted on G2.com.
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"I've been loving this app"
Overall:
- Personal messages to leads. - Open and click tracking - A/B testing subject lines and email body cont...
Overall:
- Personal messages to leads. - Open and click tracking - A/B testing subject lines and email body cont...
“I’ve been loving this app”
Overall:
– Personal messages to leads. – Open and click tracking – A/B testing subject lines and email body content – Staggered send times for testing and tracking – Campaign reports – Custom emails schedules – Multiple campaigns can be live at once
Pros:
I’ve generated a lot of business using this application. It’s kind of my software MVP. I’ve also really enjoyed the customer service – the team here is responsive, kind/patient, and knowledgeable.
Cons:
No cons at this time. I might like it if I did not have a limit on how many emails I can send, but that would cost a bit more, so that’s more an issue with my own budget than the system – this thing has paid for itself multiple times over., so I really should just allocate more money towards it to increase my limit.
Overall:
– Personal messages to leads. – Open and click tracking – A/B testing subject lines and email body content – Staggered send times for testing and tracking – Campaign reports – Custom emails schedules – Multiple campaigns can be live at once
Pros:
I’ve generated a lot of business using this application. It’s kind of my software MVP. I’ve also really enjoyed the customer service – the team here is responsive, kind/patient, and knowledgeable.
Cons:
No cons at this time. I might like it if I did not have a limit on how many emails I can send, but that would cost a bit more, so that’s more an issue with my own budget than the system – this thing has paid for itself multiple times over., so I really should just allocate more money towards it to increase my limit.
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Reply.io Customer Review
What do you like best about Reply?
Reply.io has been a game-changer for my outreach! The platform's robust AI and automation features make it eas...
Reply.io has been a game-changer for my outreach! The platform's robust AI and automation features make it eas...
What do you like best about Reply?
Reply.io has been a game-changer for my outreach! The platform’s robust AI and automation features make it easy to manage campaigns and engage prospects at scale. What really stands out is the customer support—any time I have a question or need help, their team responds quickly and effectively, ensuring I can keep my campaigns running smoothly. Review collected by and hosted on G2.com.
What do you dislike about Reply?
The only thing I don’t like about reply is not being able to add industries by SIC code for AI SDR. Don’t get me wrong they have a ton of industries to choose from which work great for me. However, we have some pretty broad industries as well so it would be helpful to pull companies and contacts by SIC code for those broad industries. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
Reply.io streamlines sales outreach by automating multichannel communication—email, LinkedIn, calls, SMS, and WhatsApp—allowing personalized engagement at scale. It simplifies lead generation with a B2B database, enhances email deliverability with warm-up and health tools, and integrates seamlessly with our CRM. These features save time and improve overall sales efficiency, making outreach smoother and more impactful. Review collected by and hosted on G2.com.
Reply.io has been a game-changer for my outreach! The platform’s robust AI and automation features make it easy to manage campaigns and engage prospects at scale. What really stands out is the customer support—any time I have a question or need help, their team responds quickly and effectively, ensuring I can keep my campaigns running smoothly. Review collected by and hosted on G2.com.
What do you dislike about Reply?
The only thing I don’t like about reply is not being able to add industries by SIC code for AI SDR. Don’t get me wrong they have a ton of industries to choose from which work great for me. However, we have some pretty broad industries as well so it would be helpful to pull companies and contacts by SIC code for those broad industries. Review collected by and hosted on G2.com.
What problems is Reply solving and how is that benefiting you?
Reply.io streamlines sales outreach by automating multichannel communication—email, LinkedIn, calls, SMS, and WhatsApp—allowing personalized engagement at scale. It simplifies lead generation with a B2B database, enhances email deliverability with warm-up and health tools, and integrates seamlessly with our CRM. These features save time and improve overall sales efficiency, making outreach smoother and more impactful. Review collected by and hosted on G2.com.
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"Reply is the marketing suite most businesses need but don't know exist"
Overall:
Reply provides a very pleasant user experience, I highly r...
Overall:
Reply provides a very pleasant user experience, I highly r...
“Reply is the marketing suite most businesses need but don’t know exist”
Overall:
Reply provides a very pleasant user experience, I highly recommend giving it a try.
Pros:
Comprehensive feature set for efficient outbound and inbound marketing automation. Great support round the clock.
Cons:
Nothing, I really appreciate that they’re constantly improving the software and adding features that are actually useful.
Overall:
Reply provides a very pleasant user experience, I highly recommend giving it a try.
Pros:
Comprehensive feature set for efficient outbound and inbound marketing automation. Great support round the clock.
Cons:
Nothing, I really appreciate that they’re constantly improving the software and adding features that are actually useful.
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Great tool and super service
I have been using Reply for a few years now for customized multi-channel outreach, mainly email and LinkedIn, and they are getting better and better. ...
I have been using Reply for a few years now for customized multi-channel outreach, mainly email and LinkedIn, and they are getting better and better. The new AI SDR is impressive and has changed our game. The service team is super responsive, capable, and dedicated. Date of experience:
November 19, 2024
November 19, 2024
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Overall
Reply.io offers comprehensive features that excel in automating and scaling email outreach, with outstanding customer support and user-friendly tools earning much appreciation. However, you should be ready for a learning curve due to its wide range of functionalities. Pricing can be a concern for smaller businesses, and occasional bugs or platform slowness may require patience. Some integration issues, particularly with Salesforce and Outlook, highlight room for improvement. If you’re looking for rich features and strong support in a marketing tool and are prepared for potential complexity, Reply.io could be a fitting choice. Despite some critiques, the overall sentiment towards Reply.io is positive, reflecting a valuable tool for automating sales and marketing efforts.
Reply.io pricing
Reply.io offers a range of pricing plans tailored to different needs and usage levels. Below is a summary of the pricing tiers and some key features associated with each plan.
| Feature | Starter | Multichannel | Agency | AI SDR | Free |
|---|---|---|---|---|---|
| Price (monthly) | Starts from $49 | Starts from $89 | Starts from $166 | Starts from $259 | $0 |
| Price (billed annually) | $29.4 | $53.4 per user | $166 | $299 | $0 |
| Active Contacts / Month | 1,000+ | Unlimited | Unlimited clients | 1,000+ | 50 live data credits |
| Email Automation | Yes | Multichannel | Yes | Yes | Limited |
| Unlimited Users | Starts from 25K contacts plan | Yes | Yes | Yes | Yes |
| AI Features | No | Yes | Yes | Yes | Limited |
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Reply.io FAQ
What is Reply.io?
Reply.io is an AI-powered sales outreach and cold email platform that automates sales processes, finds leads, and books meetings through multichannel campaigns and CRM integrations.
How can I start using Reply.io?
You can begin by creating a free 14-day trial account on Reply.io to access their core features and explore their services.
What features does the AI SDR in Reply.io offer?
The AI SDR features include identifying target audiences, sending personalized messages, managing responses, and booking meetings on your behalf.
Can Reply.io be integrated with existing CRMs?
Yes, you can integrate Reply.io with popular CRMs such as Salesforce, HubSpot, Pipedrive, and Copper to streamline your sales data and workflows.
How does Reply.io enhance email deliverability?
Reply.io provides a deliverability toolkit that includes email warmup, spam monitoring, DKIM/SPF checking, and more to ensure emails reach the primary inbox.
What is meant by 'Unlimited Mailboxes and Warmups' on Reply.io?
It means you can connect as many email inboxes and perform unlimited warmups to increase deliverability, without restrictions on the number of mailboxes.
What pricing plans does Reply.io offer?
Reply.io offers various plans starting from $49 per month, with options for email volume, multichannel automation, and agency solutions. They also provide discounts for annual subscriptions.
What kind of support does Reply.io provide its users?
Reply.io offers support via in-app chat with quick response times and provides onboarding assistance for annual plan users, including help with technical setup and best practices.
How does multichannel outreach work in Reply.io?
Reply.io’s multichannel automation allows you to engage prospects through emails, LinkedIn, calls, SMS, and other channels, all integrated into dynamic sequences.
How accurate is Reply.io's email verification process?
Reply.io boasts a 98% accuracy rate for email verification, ensuring reliable communication with prospects.
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About the author
M. Kooiker
As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.