Paradox
- Last updated: 16 Oct 2024
What is Paradox?
Paradox is a conversational recruiting platform designed to simplify various recruiting tasks through automation. Utilizing AI, it streamlines processes like screening, interview scheduling, and onboarding to expedite hiring and reduce administrative burden for recruiters and hiring managers.
The platform supports high-volume hiring by functioning as a 24/7 recruiter, interacting with candidates via real-time text exchanges. It integrates with major human capital management (HCM) systems, providing versatile application across multiple industries.
Paradox enhances the candidate experience by offering personalized, quick, and easy interactions and supports multiple languages, leveraging AI for efficient and fair assessment of candidates, without compromising on data privacy and security.
Paradox use cases
- If you’re a talent acquisition manager looking to automate candidate screening and interview scheduling processes.
- If you’re a recruiter dealing with high-volume hiring needing tools to expedite hiring while maintaining candidate experience.
- If you’re an HR professional aiming to integrate conversational AI into your existing HCM systems for better efficiency.
- If you manage a hiring team that wants to engage candidates in real-time across multiple languages.
Paradox functionalities
- Automate recruiting tasks: Handles screening and scheduling interviews.
- Personalize candidate interactions: Engages in real-time text conversations.
- Support high-volume hiring: Acts as a 24/7 recruiter assistant.
- Integrate with HCM systems: Works with systems like Workday and SAP SuccessFactors.
Paradox review summary
Pros
Paradox is praised for its time-saving automation, exceptional customer service, and innovative solutions. Many appreciate its efficiency in scheduling and communication, believing it streamlines the recruiting process significantly. The software is seen as highly adaptive, user-friendly, and capable of providing quick responses to candidate inquiries.
Cons
Some concerns include reliance on Paradox which might reduce the personal touch in recruiting, complexity in report reading, and lengthy timelines for new feature additions. There are mentions of implementation challenges and functionality reliance on specific tech setups.
Exceptional Customer Service
Paradox is known for its responsive and accessible customer service, with dedicated Customer Success Managers solving issues promptly.
Loss of Personal Touch
Over-reliance on technology might decrease the personal aspects of recruitment.
The implementation and customer service is very efficient and accessible. You will not only get a Customer Success Manager to help you with every step during your implementation phase but your issues will also likely be resolved within the same day.
I notice that a recruiter could rely too much on the tech and lose the personal touch that true recruiting takes.
Time-saving Automation
Automated processes, like scheduling and candidate communication, save significant time and enhance efficiency.
Complex Reporting
The reports can be challenging to interpret, requiring assistance for better clarity.
Paradox is allowing us to shorten our time to fill while providing an excellent 24x7 candidate experience.
The reports can be a little complicated to read at times. But the team has worked with us to explain and customize.
Innovative and Adaptive Solutions
Paradox is noted for innovative technology that evolves with business needs, offering clean and user-friendly solutions.
Limited Integration Benefits
Full features are best utilized with Paradox's native systems, possibly limiting integration with existing platforms.
They are by far the most innovative, adaptive, and responsive vendor we have worked with - focusing on building great technology that solves our business problems of today and tomorrow.
I believe that the full potential of Paradox is most accessible when using their native products and systems - rather than integrating with an ATS or CRM.
Improved Candidate Experience
The platform enhances the candidate experience with quick responses and efficient scheduling, making interactions seamless.
Implementation Challenges
Smooth implementation is crucial but sometimes challenging, affecting initial setup experiences.
The reminders to the interviews helps more applicants show up!
The implementation process is subpar. This is my second time to implement the tool.
Effective Use of AI
AI-driven features like the virtual assistant Olivia streamline recruitment functions, improving speed and accuracy.
Slow Feature Rollout
New features can take longer to implement than initially expected.
Olivia has been a valuable tool to screen, qualify and schedule candidates for interviews.
At times, Paradox can be overly optimistic about the time it will take to add a new feature or complete a project.
Pros
Paradox is praised for its time-saving automation, exceptional customer service, and innovative solutions. Many appreciate its efficiency in scheduling and communication, believing it streamlines the recruiting process significantly. The software is seen as highly adaptive, user-friendly, and capable of providing quick responses to candidate inquiries.
Exceptional Customer Service
Paradox is known for its responsive and accessible customer service, with dedicated Customer Success Managers solving issues promptly.
The implementation and customer service is very efficient and accessible. You will not only get a Customer Success Manager to help you with every step during your implementation phase but your issues will also likely be resolved within the same day.
Time-saving Automation
Automated processes, like scheduling and candidate communication, save significant time and enhance efficiency.
Paradox is allowing us to shorten our time to fill while providing an excellent 24x7 candidate experience.
Innovative and Adaptive Solutions
Paradox is noted for innovative technology that evolves with business needs, offering clean and user-friendly solutions.
They are by far the most innovative, adaptive, and responsive vendor we have worked with - focusing on building great technology that solves our business problems of today and tomorrow.
Improved Candidate Experience
The platform enhances the candidate experience with quick responses and efficient scheduling, making interactions seamless.
The reminders to the interviews helps more applicants show up!
Effective Use of AI
AI-driven features like the virtual assistant Olivia streamline recruitment functions, improving speed and accuracy.
Olivia has been a valuable tool to screen, qualify and schedule candidates for interviews.
Cons
Some concerns include reliance on Paradox which might reduce the personal touch in recruiting, complexity in report reading, and lengthy timelines for new feature additions. There are mentions of implementation challenges and functionality reliance on specific tech setups.
Loss of Personal Touch
Over-reliance on technology might decrease the personal aspects of recruitment.
I notice that a recruiter could rely too much on the tech and lose the personal touch that true recruiting takes.
Complex Reporting
The reports can be challenging to interpret, requiring assistance for better clarity.
The reports can be a little complicated to read at times. But the team has worked with us to explain and customize.
Limited Integration Benefits
Full features are best utilized with Paradox's native systems, possibly limiting integration with existing platforms.
I believe that the full potential of Paradox is most accessible when using their native products and systems - rather than integrating with an ATS or CRM.
Implementation Challenges
Smooth implementation is crucial but sometimes challenging, affecting initial setup experiences.
The implementation process is subpar. This is my second time to implement the tool.
Slow Feature Rollout
New features can take longer to implement than initially expected.
At times, Paradox can be overly optimistic about the time it will take to add a new feature or complete a project.
Paradox user reviews
Time Saving! Innovative! The best 2...
What do you like best about Paradox?
The implementation and customer service is very efficient and accessible. You will not only get a Customer S...
The implementation and customer service is very efficient and accessible. You will not only get a Customer S...
What do you like best about Paradox?
The implementation and customer service is very efficient and accessible. You will not only get a Customer Success Manager to help you with every step during your implementation phase but your issues will also likely be resolved within the same day. Parados has been very time-saving and cuts down on back-and-forth communication between job candidates and recruiters. Review collected by and hosted on G2.com.
What do you dislike about Paradox?
I feel it has been extremely helpful! I notice that a recruiter could rely too much on the tech and lose the personal touch that true recruiting takes. It has been quite the learning experience and I believe we have grown a lot since implementation. Review collected by and hosted on G2.com.
What problems is Paradox solving and how is that benefiting you?
It has done wonders for scheduling, tracking and automating the process in one work environment. We are getting to the point where we will need an additional recruiter to handle the load of new candidates. Review collected by and hosted on G2.com.
The implementation and customer service is very efficient and accessible. You will not only get a Customer Success Manager to help you with every step during your implementation phase but your issues will also likely be resolved within the same day. Parados has been very time-saving and cuts down on back-and-forth communication between job candidates and recruiters. Review collected by and hosted on G2.com.
What do you dislike about Paradox?
I feel it has been extremely helpful! I notice that a recruiter could rely too much on the tech and lose the personal touch that true recruiting takes. It has been quite the learning experience and I believe we have grown a lot since implementation. Review collected by and hosted on G2.com.
What problems is Paradox solving and how is that benefiting you?
It has done wonders for scheduling, tracking and automating the process in one work environment. We are getting to the point where we will need an additional recruiter to handle the load of new candidates. Review collected by and hosted on G2.com.
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Paradox allows our team of 20 recru...
What do you like best about Paradox?
At this point, we are utilizing almost every Paradox product offering available, and we continue to push the...
At this point, we are utilizing almost every Paradox product offering available, and we continue to push the...
What do you like best about Paradox?
At this point, we are utilizing almost every Paradox product offering available, and we continue to push them to innovate at pace with our business. The best part is that they deliver! They are by far the most innovative, adaptive, and responsive vendor we have worked with – focusing on building great technology that solves our business problems of today and tomorrow, rather than trying to sell us software. Their customer success teams are the best in the business and the product teams have fantastic vision, building clean, simple solutions that create frictionless (and fun) candidate and recruiter experiences. Review collected by and hosted on G2.com.
What do you dislike about Paradox?
I believe that the full potential of Paradox is most accessible when using their native products and systems – rather than integrating with an ATS or CRM. While they have an incredibly talented integrations team that supports standard and custom integrations, I believe that companies that make the transformational leap from traditional HR tech to a Paradox-centric experience will reap the most benefit. Review collected by and hosted on G2.com.
What problems is Paradox solving and how is that benefiting you?
Too many to list. Honestly a better what to put it is that for every challenge we come across, we always start with “can Paradox help us solve for this?” The answer is usually “yes.” We have consolidated so much of our tech stack into Paradox solutions, that we rarely need to look beyond Paradox for much these days. Name a recruiting function, and we are probably using Paradox for it today. The benefits are automation, simplicity, efficiency, frictionless experiences, customization, innovation, and quick adaptability when new challenges arise. Review collected by and hosted on G2.com.
At this point, we are utilizing almost every Paradox product offering available, and we continue to push them to innovate at pace with our business. The best part is that they deliver! They are by far the most innovative, adaptive, and responsive vendor we have worked with – focusing on building great technology that solves our business problems of today and tomorrow, rather than trying to sell us software. Their customer success teams are the best in the business and the product teams have fantastic vision, building clean, simple solutions that create frictionless (and fun) candidate and recruiter experiences. Review collected by and hosted on G2.com.
What do you dislike about Paradox?
I believe that the full potential of Paradox is most accessible when using their native products and systems – rather than integrating with an ATS or CRM. While they have an incredibly talented integrations team that supports standard and custom integrations, I believe that companies that make the transformational leap from traditional HR tech to a Paradox-centric experience will reap the most benefit. Review collected by and hosted on G2.com.
What problems is Paradox solving and how is that benefiting you?
Too many to list. Honestly a better what to put it is that for every challenge we come across, we always start with “can Paradox help us solve for this?” The answer is usually “yes.” We have consolidated so much of our tech stack into Paradox solutions, that we rarely need to look beyond Paradox for much these days. Name a recruiting function, and we are probably using Paradox for it today. The benefits are automation, simplicity, efficiency, frictionless experiences, customization, innovation, and quick adaptability when new challenges arise. Review collected by and hosted on G2.com.
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Paradox Saves Time and Makes Us Mor...
What do you like best about Paradox?
The automated system allows candidates to get responses FAST! The reminders to the interviews helps more app...
The automated system allows candidates to get responses FAST! The reminders to the interviews helps more app...
What do you like best about Paradox?
The automated system allows candidates to get responses FAST! The reminders to the interviews helps more applicants show up! Review collected by and hosted on G2.com.
What do you dislike about Paradox?
The reports can be a little complicated to read at times. But the team has worked with us to explain and customize. Review collected by and hosted on G2.com.
What problems is Paradox solving and how is that benefiting you?
Paradox is helping us to get applicants in sooner with less follow up needed on our part. Review collected by and hosted on G2.com.
The automated system allows candidates to get responses FAST! The reminders to the interviews helps more applicants show up! Review collected by and hosted on G2.com.
What do you dislike about Paradox?
The reports can be a little complicated to read at times. But the team has worked with us to explain and customize. Review collected by and hosted on G2.com.
What problems is Paradox solving and how is that benefiting you?
Paradox is helping us to get applicants in sooner with less follow up needed on our part. Review collected by and hosted on G2.com.
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The overall experience with Paradox...
What do you like best about Paradox?
The most helpful is the automation with Olivia. I appreciate how quick paradox can respond to any issue that...
The most helpful is the automation with Olivia. I appreciate how quick paradox can respond to any issue that...
What do you like best about Paradox?
The most helpful is the automation with Olivia. I appreciate how quick paradox can respond to any issue that may arise. Lots of excellent open communication between us. Review collected by and hosted on G2.com.
What do you dislike about Paradox?
We mentioned this on the call but main dislike would be testing not being handled on Paradox’s side before sending over to our end. A lot of back and forth could be removed if paradox completed testing on any resolution to an issue before letting us know it has been fixed. Review collected by and hosted on G2.com.
What problems is Paradox solving and how is that benefiting you?
For my units in the field Paradox is assisting my managers with autoscheduling and recruiting automation. Managers benefit with the olivia application as it is fairly quick & user friendly on both web & sms. Autoscheduling has been very useful for the units that utilize it, they love being able to autoschedule interviews as soon as candidates apply, saves them lots of time when it comes to reaching out to candidates individually. The virtual fair platform is a great tool that a few of my units utilize, i always recommend having a virtual fair run monthly to gain more applicant traffic via virtual events. This is very useful to managers that are very busy and do not have the time to organize an in person job fair. Review collected by and hosted on G2.com.
The most helpful is the automation with Olivia. I appreciate how quick paradox can respond to any issue that may arise. Lots of excellent open communication between us. Review collected by and hosted on G2.com.
What do you dislike about Paradox?
We mentioned this on the call but main dislike would be testing not being handled on Paradox’s side before sending over to our end. A lot of back and forth could be removed if paradox completed testing on any resolution to an issue before letting us know it has been fixed. Review collected by and hosted on G2.com.
What problems is Paradox solving and how is that benefiting you?
For my units in the field Paradox is assisting my managers with autoscheduling and recruiting automation. Managers benefit with the olivia application as it is fairly quick & user friendly on both web & sms. Autoscheduling has been very useful for the units that utilize it, they love being able to autoschedule interviews as soon as candidates apply, saves them lots of time when it comes to reaching out to candidates individually. The virtual fair platform is a great tool that a few of my units utilize, i always recommend having a virtual fair run monthly to gain more applicant traffic via virtual events. This is very useful to managers that are very busy and do not have the time to organize an in person job fair. Review collected by and hosted on G2.com.
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Outstanding candidate, recruiter an...
What do you like best about Paradox?
The convenience and efficiencies that Olivia, virtual assistant provides to candidates, recruiters and hirin...
The convenience and efficiencies that Olivia, virtual assistant provides to candidates, recruiters and hirin...
What do you like best about Paradox?
The convenience and efficiencies that Olivia, virtual assistant provides to candidates, recruiters and hiring managers. It saves us so much time. Review collected by and hosted on G2.com.
What do you dislike about Paradox?
No downsides. We’d love it if they could function as a full ATS. Review collected by and hosted on G2.com.
What problems is Paradox solving and how is that benefiting you?
Manual work by recruiters and hiring managers. Paradox is allowing us to shorten our time to fill while providing an excellent 24×7 candidate experience. Review collected by and hosted on G2.com.
The convenience and efficiencies that Olivia, virtual assistant provides to candidates, recruiters and hiring managers. It saves us so much time. Review collected by and hosted on G2.com.
What do you dislike about Paradox?
No downsides. We’d love it if they could function as a full ATS. Review collected by and hosted on G2.com.
What problems is Paradox solving and how is that benefiting you?
Manual work by recruiters and hiring managers. Paradox is allowing us to shorten our time to fill while providing an excellent 24×7 candidate experience. Review collected by and hosted on G2.com.
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Olivia
Overall:
We use this as a chat box on our careers page as well as our primary text platform.
Pros:
We like to use this platform as our ...
We use this as a chat box on our careers page as well as our primary text platform.
Pros:
We like to use this platform as our ...
Overall:
We use this as a chat box on our careers page as well as our primary text platform.
Pros:
We like to use this platform as our main text communication with our applicants. Olivia also gathers basic information about applicants, resumes, and answers questions.
Cons:
There have been times where Olivia struggles with applicant questions. When we see this our client rep always is able to help resolve it.
We use this as a chat box on our careers page as well as our primary text platform.
Pros:
We like to use this platform as our main text communication with our applicants. Olivia also gathers basic information about applicants, resumes, and answers questions.
Cons:
There have been times where Olivia struggles with applicant questions. When we see this our client rep always is able to help resolve it.
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Connect with great candidates every...
Pros:
This product is able to connect us with great talent on a daily basis. Since the product does the screening for you, you can be sure you wi...
This product is able to connect us with great talent on a daily basis. Since the product does the screening for you, you can be sure you wi...
Pros:
This product is able to connect us with great talent on a daily basis. Since the product does the screening for you, you can be sure you will be taking time to speak to a qualified candidate. We have had great success with hires using this platform
Cons:
I wish there were more options of labeling a candidate in the CRM after the interview to show where they are at in the hiring process.
Vendor Response
By Paradox.Ai on October 26, 2020
Thanks for your review, Emilee. We’re happy to hear that you’re seeing success with Paradox. We’ll take your feedback back to our product team. We truly appreciate our partnership with you and the entire Houston Methodist team!
This product is able to connect us with great talent on a daily basis. Since the product does the screening for you, you can be sure you will be taking time to speak to a qualified candidate. We have had great success with hires using this platform
Cons:
I wish there were more options of labeling a candidate in the CRM after the interview to show where they are at in the hiring process.
Vendor Response
By Paradox.Ai on October 26, 2020
Thanks for your review, Emilee. We’re happy to hear that you’re seeing success with Paradox. We’ll take your feedback back to our product team. We truly appreciate our partnership with you and the entire Houston Methodist team!
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[sensitive content hidden] works fo...
Pros:
We like how it communicates with candidates and sends apps, schedules interviews, etc
Cons:
The glitches if you miss a step. Exam...
We like how it communicates with candidates and sends apps, schedules interviews, etc
Cons:
The glitches if you miss a step. Exam...
Pros:
We like how it communicates with candidates and sends apps, schedules interviews, etc
Cons:
The glitches if you miss a step. Example if candidate doesn’t submit resume it won’t end onboarding link
We like how it communicates with candidates and sends apps, schedules interviews, etc
Cons:
The glitches if you miss a step. Example if candidate doesn’t submit resume it won’t end onboarding link
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Overall
Paradox offers innovative recruiting solutions emphasizing automation and efficiency, significantly reducing time to hire and enhancing candidate experiences. The tool’s responsive customer service and seamless AI integration prove beneficial, making it a powerful asset in recruitment. However, prepare for a tech-dependent experience, which might diminish personal recruiter interactions. Also, anticipate challenges with implementation processes and interpreting complex reports. While the tool integrates well with its ecosystem, it may pose integration challenges with external systems. If you value innovation and quick adaptability in recruiting, Paradox could be a wise choice. Consider the overall sentiment as mostly positive, with appreciation for its transformative impact on hiring processes.
Paradox pricing
No pricing is available.
User reviews
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Paradox FAQ
Who is Paradox?
Paradox is a conversational recruiting platform founded in 2016 that automates the hiring process. It’s used by companies like McDonald’s, Amazon, Nestle, and General Motors to save recruiters and hiring managers time.
What does conversational AI mean at Paradox?
Conversational AI at Paradox refers to software that uses natural language processing to understand and engage candidates in real-time conversations, making the recruiting process more personal and efficient.
How is Paradox's software improving the hiring process?
Paradox’s software automates screening, scheduling, and onboarding, reducing the time spent on administrative tasks and allowing recruiters to focus on building relationships with candidates.
Where is Paradox located?
Paradox is headquartered in Scottsdale, Arizona, with additional offices in Chicago, Baltimore, Tel Aviv, Da Nang, and Ho Chi Minh. The team also includes members in the UK, Singapore, and Australia.
What languages does Paradox's AI support?
Paradox’s conversational AI supports more than 100 languages, allowing candidates from around the world to ask questions in their native language.
Can I use Paradox software on my mobile device?
Yes, Paradox’s software is designed to be mobile-friendly, providing a seamless experience for both candidates and hiring managers.
Is Paradox GDPR and CCPA compliant?
Yes, Paradox maintains a comprehensive information security program to comply with GDPR and CCPA data privacy regulations.
How does Paradox ensure the ethical use of AI?
Paradox sets strict guidelines for the ethical use of AI, focusing on transparency, fairness, security, and accountability to ensure their technology enhances the hiring process without introducing bias.
Who are some of Paradox's integration partners?
Paradox partners with industry leaders such as Workday, SAP SuccessFactors, and Indeed to enhance their technology offerings.
Where can I find product support for Paradox software?
Paradox clients can visit the Help Center on the website for product support and assistance with their software.
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About the author
M. Kooiker
As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.