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Leena AI
- Last updated: 12 Aug 2024
What is Leena AI?
Leena AI is a generative AI-powered assistant designed to reduce IT, HR, and Finance tickets within enterprises. Leveraging the proprietary language model WorkLM™, Leena AI automates complex tasks and ensures a unified experience for enterprise employees. With multilingual support and seamless integration with existing systems, it aims to centralize knowledge access and enhance productivity.
Leena AI use cases
- An HR department automating employee queries and ticket resolutions using Leena AI.
- A finance team utilizing Leena AI to manage and respond to financial service tickets.
- An IT department deploying Leena AI to handle IT support requests and optimize resource allocation.
- Organizations implementing Leena AI to provide multilingual support across diverse regions.
Leena AI functionalities
- Automate ticket resolution: Reduces IT, HR, and Finance tickets.
- Multilingual support: Supports over 100 languages.
- Seamless integrations: Connects with existing communication channels.
- Knowledge management: Centralizes access to information bases.
Leena AI review summary
Pros
Leena AI Autonomous Agent receives extensive praise for its ability to automate and streamline HR processes, provide quick and accurate responses to queries, and integrate seamlessly with various tech stacks. Users appreciate its 24/7 availability, high scalability, and robust analytics tools. Overall, the agent significantly boosts productivity, enhances user experience, and reduces the workload on support teams.
Cons
Some users note that Leena AI could improve in understanding complex queries, providing more intuitive interfaces, enhancing conversational capabilities, and offering better third-party integrations. Occasional glitches and slow response times from customer support are also mentioned.
High Efficiency and Automation
Leena AI helps streamline and automate routine HR tasks, freeing up human resources for more complex work and boosting productivity.
Understanding Complex Queries
The AI occasionally struggles with understanding and responding to nuanced or complex queries.
The app answering all queries for our colleagues and on behalf of the HR Department makes it efficient for our team to focus on other important areas of work.
The downsides of using an AI autonomous agent include limited understanding of complex or nuanced queries, potential for errors or misunderstandings, lack of human empathy and emotional intelligence, privacy and security concerns.
24/7 Availability
The agent's round-the-clock availability ensures that employees can access support anytime, significantly reducing downtime.
Intuitiveness of Interface
While generally effective, some users feel that making the interface more intuitive would enhance user experience.
The 24/7 availability of Leena AI means that employees can access support at any time, reducing downtime and keeping operations running smoothly.
Making the interface more intuitive would enhance the user experience. Additionally, addressing occasional glitches and improving the response times of customer support would significantly raise the quality of the service.
Seamless Integration
Leena AI integrates well with various platforms and tech stacks, making implementation smooth and effective.
Conversational Capability
Improvements in the conversational abilities of the AI could better meet user needs.
Leena AI integrates with various knowledge bases within our company, making information retrieval easier for employees and saves time & effort for HR Stakeholders.
The Conversational capability of Leena AI could be improved more.
Robust Analytics and Reporting
The platform offers strong analytics tools that help businesses analyze trends, improve processes, and make informed decisions.
Response Times from Customer Support
Some users have experienced delays in customer support responses, indicating room for improvement in this area.
The platform offers robust analytics and reporting tools that help our HR's make informed decisions. By analyzing trends and patterns, our HR teams identified areas for improvement.
Addressing occasional glitches and improving the response times of customer support would significantly raise the quality of the service.
Improved Employee Experience
Leena AI enhances overall employee satisfaction by providing quick responses and efficiently handling inquiries and tasks.
Third-Party Integrations
Better integration with third-party tools can enhance the functionalities and user experience of the platform.
With its AI chatbot and automation capabilities, it enhances the overall employee experience by providing quick and efficient responses to employee inquiries.
Can work on better Third-Party Tool Integration along with bug fixes and Continuous Improvement.
Pros
Leena AI Autonomous Agent receives extensive praise for its ability to automate and streamline HR processes, provide quick and accurate responses to queries, and integrate seamlessly with various tech stacks. Users appreciate its 24/7 availability, high scalability, and robust analytics tools. Overall, the agent significantly boosts productivity, enhances user experience, and reduces the workload on support teams.
High Efficiency and Automation
Leena AI helps streamline and automate routine HR tasks, freeing up human resources for more complex work and boosting productivity.
The app answering all queries for our colleagues and on behalf of the HR Department makes it efficient for our team to focus on other important areas of work.
24/7 Availability
The agent's round-the-clock availability ensures that employees can access support anytime, significantly reducing downtime.
The 24/7 availability of Leena AI means that employees can access support at any time, reducing downtime and keeping operations running smoothly.
Seamless Integration
Leena AI integrates well with various platforms and tech stacks, making implementation smooth and effective.
Leena AI integrates with various knowledge bases within our company, making information retrieval easier for employees and saves time & effort for HR Stakeholders.
Robust Analytics and Reporting
The platform offers strong analytics tools that help businesses analyze trends, improve processes, and make informed decisions.
The platform offers robust analytics and reporting tools that help our HR's make informed decisions. By analyzing trends and patterns, our HR teams identified areas for improvement.
Improved Employee Experience
Leena AI enhances overall employee satisfaction by providing quick responses and efficiently handling inquiries and tasks.
With its AI chatbot and automation capabilities, it enhances the overall employee experience by providing quick and efficient responses to employee inquiries.
Cons
Some users note that Leena AI could improve in understanding complex queries, providing more intuitive interfaces, enhancing conversational capabilities, and offering better third-party integrations. Occasional glitches and slow response times from customer support are also mentioned.
Understanding Complex Queries
The AI occasionally struggles with understanding and responding to nuanced or complex queries.
The downsides of using an AI autonomous agent include limited understanding of complex or nuanced queries, potential for errors or misunderstandings, lack of human empathy and emotional intelligence, privacy and security concerns.
Intuitiveness of Interface
While generally effective, some users feel that making the interface more intuitive would enhance user experience.
Making the interface more intuitive would enhance the user experience. Additionally, addressing occasional glitches and improving the response times of customer support would significantly raise the quality of the service.
Conversational Capability
Improvements in the conversational abilities of the AI could better meet user needs.
The Conversational capability of Leena AI could be improved more.
Response Times from Customer Support
Some users have experienced delays in customer support responses, indicating room for improvement in this area.
Addressing occasional glitches and improving the response times of customer support would significantly raise the quality of the service.
Third-Party Integrations
Better integration with third-party tools can enhance the functionalities and user experience of the platform.
Can work on better Third-Party Tool Integration along with bug fixes and Continuous Improvement.
Leena AI user reviews
Efficient and user friendly HR solu...
What do you like best about Leena AI Autonomous Agent?
Leena AI is a game-changer for our organization. The best part is its ability to drastical...
Leena AI is a game-changer for our organization. The best part is its ability to drastical...
What do you like best about Leena AI Autonomous Agent?
Leena AI is a game-changer for our organization. The best part is its ability to drastically reduce IT and HR tickets by integrating our entire tech stack, ensuring a seamless and unified experience for all employees. The self-service ratio has significantly lightened the load on our support teams, allowing them to focus on more critical tasks. Review collected by and hosted on G2.com.
What do you dislike about Leena AI Autonomous Agent?
we haven’t found anything we dislike yet Review collected by and hosted on G2.com.
What problems is Leena AI Autonomous Agent solving and how is that benefiting you?
The 24/7 availability of Leena AI means that employees can access support at any time, reducing downtime and keeping operations running smoothly. Their WorkLM model delivers precise, human-like responses, improving the quality and consistency of support. This leads to quicker problem resolution and higher employee satisfaction. Review collected by and hosted on G2.com.
Leena AI is a game-changer for our organization. The best part is its ability to drastically reduce IT and HR tickets by integrating our entire tech stack, ensuring a seamless and unified experience for all employees. The self-service ratio has significantly lightened the load on our support teams, allowing them to focus on more critical tasks. Review collected by and hosted on G2.com.
What do you dislike about Leena AI Autonomous Agent?
we haven’t found anything we dislike yet Review collected by and hosted on G2.com.
What problems is Leena AI Autonomous Agent solving and how is that benefiting you?
The 24/7 availability of Leena AI means that employees can access support at any time, reducing downtime and keeping operations running smoothly. Their WorkLM model delivers precise, human-like responses, improving the quality and consistency of support. This leads to quicker problem resolution and higher employee satisfaction. Review collected by and hosted on G2.com.
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Using Leena HR chatbot has been an ...
What do you like best about Leena AI Autonomous Agent?
The app answering all queries for our collegues and on behalf of the HR Departemnt makes i...
The app answering all queries for our collegues and on behalf of the HR Departemnt makes i...
What do you like best about Leena AI Autonomous Agent?
The app answering all queries for our collegues and on behalf of the HR Departemnt makes it efficient for our team to focus on other important areas of work. The upsides of using an AI autonomous agent include increased efficiency, 24/7 availability, consistent and accurate responses, the ability to handle multiple tasks simultaneously, cost savings, and enhanced user experiences through personalized interactions. Review collected by and hosted on G2.com.
What do you dislike about Leena AI Autonomous Agent?
The downsides of using an AI autonomous agent include limited understanding of complex or nuanced queries, potential for errors or misunderstandings, lack of human empathy and emotional intelligence, privacy and security concerns. Review collected by and hosted on G2.com.
What problems is Leena AI Autonomous Agent solving and how is that benefiting you?
Handling routine and repetitive tasks such as data entry, and customer service inquiries, freeing up human resources for more complex and creative work. Internal communications being sent out to blue collar workers who do not have email IDs
– 24/7 availability
– Scalability
– Data anlayis and insights
– Consistency and Accuracy Review collected by and hosted on G2.com.
The app answering all queries for our collegues and on behalf of the HR Departemnt makes it efficient for our team to focus on other important areas of work. The upsides of using an AI autonomous agent include increased efficiency, 24/7 availability, consistent and accurate responses, the ability to handle multiple tasks simultaneously, cost savings, and enhanced user experiences through personalized interactions. Review collected by and hosted on G2.com.
What do you dislike about Leena AI Autonomous Agent?
The downsides of using an AI autonomous agent include limited understanding of complex or nuanced queries, potential for errors or misunderstandings, lack of human empathy and emotional intelligence, privacy and security concerns. Review collected by and hosted on G2.com.
What problems is Leena AI Autonomous Agent solving and how is that benefiting you?
Handling routine and repetitive tasks such as data entry, and customer service inquiries, freeing up human resources for more complex and creative work. Internal communications being sent out to blue collar workers who do not have email IDs
– 24/7 availability
– Scalability
– Data anlayis and insights
– Consistency and Accuracy Review collected by and hosted on G2.com.
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Read less
Revolutionizing the employee experi...
What do you like best about Leena AI Autonomous Agent?
"Leena AI is a fantastic tool for streamlining HR processes. It simplifies tasks and enhan...
"Leena AI is a fantastic tool for streamlining HR processes. It simplifies tasks and enhan...
What do you like best about Leena AI Autonomous Agent?
“Leena AI is a fantastic tool for streamlining HR processes. It simplifies tasks and enhances communication across the organization, making everything from onboarding to addressing HR queries more efficient. The user-friendly interface and robust support make it easy to implement and use. Highly recommended for any company looking to improve their HR operations with technology.” Review collected by and hosted on G2.com.
What do you dislike about Leena AI Autonomous Agent?
All the products have great use cases.. with more demand they will be creating the product more accessible. Nothing specific to dislike about the product. Review collected by and hosted on G2.com.
What problems is Leena AI Autonomous Agent solving and how is that benefiting you?
Leena AI focuses on automating and streamlining enterprise operations such as IT, HR, and sales through AI-driven solutions. Their platform is designed to reduce the number of support tickets by providing self-service options that handle common queries and issues, potentially reducing these by up to 70%. This automation frees up my time for more complex tasks, enhances efficiency, and improves overall enterprise productivity. Additionally, Leena AI offers insights and analytics to help businesses make informed decisions, ultimately aiming to create a zero-ticket enterprise environment. Review collected by and hosted on G2.com.
“Leena AI is a fantastic tool for streamlining HR processes. It simplifies tasks and enhances communication across the organization, making everything from onboarding to addressing HR queries more efficient. The user-friendly interface and robust support make it easy to implement and use. Highly recommended for any company looking to improve their HR operations with technology.” Review collected by and hosted on G2.com.
What do you dislike about Leena AI Autonomous Agent?
All the products have great use cases.. with more demand they will be creating the product more accessible. Nothing specific to dislike about the product. Review collected by and hosted on G2.com.
What problems is Leena AI Autonomous Agent solving and how is that benefiting you?
Leena AI focuses on automating and streamlining enterprise operations such as IT, HR, and sales through AI-driven solutions. Their platform is designed to reduce the number of support tickets by providing self-service options that handle common queries and issues, potentially reducing these by up to 70%. This automation frees up my time for more complex tasks, enhances efficiency, and improves overall enterprise productivity. Additionally, Leena AI offers insights and analytics to help businesses make informed decisions, ultimately aiming to create a zero-ticket enterprise environment. Review collected by and hosted on G2.com.
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Leena AI helped us to boost our ove...
What do you like best about Leena AI Autonomous Agent?
Leena AI Bot automated many HR tasks, such as answering policy questions, generating docum...
Leena AI Bot automated many HR tasks, such as answering policy questions, generating docum...
What do you like best about Leena AI Autonomous Agent?
Leena AI Bot automated many HR tasks, such as answering policy questions, generating documents, and processing transactions like leave and payslips on a real-time basis and in an intuitive way for our employees, also helping them to complete these tasks independently. Review collected by and hosted on G2.com.
What do you dislike about Leena AI Autonomous Agent?
No so far, our employees are liking the product offerings very much. Review collected by and hosted on G2.com.
What problems is Leena AI Autonomous Agent solving and how is that benefiting you?
Our employees were spending a sizeable portion of their work hours on redundant tasks like letter generation for different documents, reaching out to their HRBP’s, and waiting for a few days to get a resolution. The whole process was pretty cumbersome which was solved when the Leena AI bot was implemented in our organization, the process was so smooth and was really insightful for us also. Review collected by and hosted on G2.com.
Leena AI Bot automated many HR tasks, such as answering policy questions, generating documents, and processing transactions like leave and payslips on a real-time basis and in an intuitive way for our employees, also helping them to complete these tasks independently. Review collected by and hosted on G2.com.
What do you dislike about Leena AI Autonomous Agent?
No so far, our employees are liking the product offerings very much. Review collected by and hosted on G2.com.
What problems is Leena AI Autonomous Agent solving and how is that benefiting you?
Our employees were spending a sizeable portion of their work hours on redundant tasks like letter generation for different documents, reaching out to their HRBP’s, and waiting for a few days to get a resolution. The whole process was pretty cumbersome which was solved when the Leena AI bot was implemented in our organization, the process was so smooth and was really insightful for us also. Review collected by and hosted on G2.com.
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Read less
Excellent product, seamless service
What do you like best about Leena AI Autonomous Agent?
The highly scalable interface allows for versatile integrations, ensuring seamless impleme...
The highly scalable interface allows for versatile integrations, ensuring seamless impleme...
What do you like best about Leena AI Autonomous Agent?
The highly scalable interface allows for versatile integrations, ensuring seamless implementation. Review collected by and hosted on G2.com.
What do you dislike about Leena AI Autonomous Agent?
While I am generally satisfied with the product, there are a few areas that could be improved. Making the interface more intuitive would enhance the user experience. Additionally, addressing occasional glitches and improving the response times of customer support would significantly raise the quality of the service. Review collected by and hosted on G2.com.
What problems is Leena AI Autonomous Agent solving and how is that benefiting you?
Leena AI agent reduces IT, HR, and Finance tickets and ensures a unified experience for all enterprise employees, by bringing their entire techstack together. Review collected by and hosted on G2.com.
The highly scalable interface allows for versatile integrations, ensuring seamless implementation. Review collected by and hosted on G2.com.
What do you dislike about Leena AI Autonomous Agent?
While I am generally satisfied with the product, there are a few areas that could be improved. Making the interface more intuitive would enhance the user experience. Additionally, addressing occasional glitches and improving the response times of customer support would significantly raise the quality of the service. Review collected by and hosted on G2.com.
What problems is Leena AI Autonomous Agent solving and how is that benefiting you?
Leena AI agent reduces IT, HR, and Finance tickets and ensures a unified experience for all enterprise employees, by bringing their entire techstack together. Review collected by and hosted on G2.com.
Read more
Read less
Overall
Leena AI Autonomous Agent excels in automating and streamlining HR tasks, significantly boosting efficiency and improving the overall employee experience. Its 24/7 availability, seamless integration, and robust analytics tools are highly praised. While the platform has occasional hiccups understanding complex queries and would benefit from more intuitive interfaces and better third-party integrations, the general sentiment remains positive. Many users find that these minor issues don’t overshadow the substantial benefits provided by Leena AI.
Leena AI pricing
Here is the breakdown of pricing for Leena AI products:
| Product Name | Price | Description |
|---|---|---|
| Leena AI Autonomous Agent | Custom Pricing | A Gen AI agent for enterprises that performs complex tasks across applications with a single prompt. |
User reviews
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Leena AI FAQ
What is Leena AI?
Leena AI is a Gen AI employee assistant that reduces IT, HR, and Finance tickets. It guarantees a 70% self-service ratio in the contract.
How does Leena AI ensure data security?
Leena AI ensures data security by not using customer data to train its models, complying with the EU AI Act for the highest security standards, and offering enterprise guardrails for control over the Leena AI agent.
What types of tasks can Leena AI's autonomous agent perform?
Leena AI’s autonomous agent can solve complex, multi-application tasks with a single prompt, unifying knowledge access across the enterprise.
What are the integration capabilities of Leena AI?
Leena AI integrates seamlessly with existing communication channels, popular knowledge bases, and offers multi-lingual support for over 100 languages.
How does Leena AI improve efficiency within enterprises?
Leena AI centralizes knowledge access, identifies knowledge gaps, proactively creates content to prevent recurring issues, and automates query resolution.
Can Leena AI assist with multilingual support?
Yes, Leena AI offers multi-lingual support for over 100 languages, facilitating global collaboration.
What are some of the industries that recognize Leena AI?
Leena AI has been recognized in multiple categories in the Hype Cycle for IT Service Management, Future of Work, and IT Management Intelligence reports by Gartner.
Which global companies use Leena AI?
Leena AI is trusted by over 500 organizations, including global Fortune 500 enterprises, and is used by more than 20 million employees.
What are the primary functions supported by Leena AI?
Leena AI supports various functions including IT, Human Resources, Sales, Operations & Supply Chain, Legal, and Finance.
What are the data hosting options for Leena AI?
Leena AI offers secure data hosting on Amazon Web Services (AWS) and Microsoft Azure Cloud Services, with servers located globally in the US, Europe, Middle East, among other regions.
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hireEZ leverages AI for efficient talent acquisition, automating candidate sourcing and outreach.
Findem is an AI-driven talent acquisition platform designed to streamline recruitment, consolidate workflows, and optimize hiring strategies.
SeekOut uses AI to help you find, hire, and retain top talent through advanced search, diversity filters, and automated candidate outreach.
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TurboHire uses AI-driven tools to automate recruitment, enhancing efficiency and compliance for global hiring.
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About the author
M. Kooiker
As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.