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Manychat
- Last updated: 2 Sep 2024
What is Manychat?
Manychat automates two-way, interactive conversations on Instagram, Facebook Messenger, and SMS. It helps you grow your brand by engaging with your audience through chat marketing automation. With it, you can capture leads, increase sales, and automate FAQs, providing seamless and timely responses.
Manychat uses AI to recognize message intent and improve responses, making communication more efficient. The platform allows you to create custom chatbot flows and integrates with popular tools like Google Sheets, Zapier, and HubSpot.
Manychat is widely trusted, with over a million businesses using it to power billions of conversations across more than 190 countries. With its easy-to-use flow builder and AI-driven features, Manychat simplifies chat marketing for businesses of all sizes.
Manychat use cases
- If you are a social media manager that engages with followers on Instagram and Facebook.
- If you are an eCommerce business owner seeking to automate customer interactions and support.
- If you are a marketing agency looking to offer advanced chat marketing solutions to clients.
- If you are an entrepreneur wanting to capture and nurture leads through automated messaging.
- If you are a business owner needing to streamline communication and provide 24/7 customer support.
Manychat functionalities
- Automate conversations: Engage with users 24/7.
- Capture leads: Collect contact details automatically.
- Integrate tools: Connect with Google Sheets, Zapier, more.
- Use AI recognition: Improve message accuracy.
Manychat review summary
Pros
ManyChat stands out for its ease of use, robust feature set, and effective automation tools, making it highly recommended for both small businesses and advanced marketers. Users appreciate its intuitive interface, seamless integrations with major platforms like Facebook Messenger and Instagram, and powerful marketing and lead generation features.
Cons
While ManyChat generally receives positive feedback, some users experience issues with pricing, limited features on the free plan, and unreliable customer support. API limitations and occasional platform bugs also pose challenges.
Ease of Use
ManyChat's intuitive interface and visual flow builder make it easy to set up and manage chatbots, even for those without technical expertise.
Pricing Issues
Many users find ManyChat's pricing to be steep, particularly for advanced features or larger contact lists.
The product is very easy to use: despite its high potential and the many things it allows you to do, the menus and features are always organized in an orderly and logical way. Good responsiveness and stability.
The pricing is too high, and integrating with other tools required lots of patchwork zapier solutions.
Effective Lead Generation
The platform excels in capturing leads and automating customer journeys, contributing significantly to marketing goals.
Limited Free Plan
The free plan lacks many essential features, which could be a barrier for beginners wanting to try out the platform.
Capture leads directly from Facebook / Instagram messenger using live chat support icons embedded on your web pages or directly from your social media channels.
In the free plan you can't do almost anything.
Comprehensive Feature Set
ManyChat is rich in features including automated chatbot flows, segmentation tools, and robust integrations with various platforms.
Customer Support Concerns
Customer support is often cited as unresponsive or unhelpful, causing frustration among users who need immediate assistance.
ManyChat is the premium solution for all chatbot messaging and automation. It's rich in features and is by far the most well-rounded solution for serious marketers.
Eight days we've been waiting for a response to a support ticket. Either grow your support team or pack your bags and go home.
Customization and Flexibility
The platform offers extensive customization options, allowing for highly personalized interactions and complex automation sequences.
Integration Limitations
Some users report difficulties in integrating ManyChat with CRMs and other platforms fully, which affects seamless data synchronization.
The platform's UI is intuitive, and setting up chatbots and automating conversations is a straightforward process. Even if you're not tech-savvy, you'll find it easy to navigate and use effectively.
ManyChat has some decent API options via Zapier which allows access to most tools and native integrations with CRMs like Hubspot and Salesforce. However, this is only contact data and not behaviors.
Strong Community and Support
ManyChat boasts an active user community and responsive support teams which help troubleshoot issues effectively.
Occasional Bugs and Glitches
Users have encountered recurring issues such as platform bugs and glitches that disrupt service functionality.
Love ManyChat - works hard to ensure compliance with Facebook's policies, has amazing user support in the ManyChat Community Facebook group.
Occasionally I have noticed when I go into a flow to edit the flow is a little blurred and I am having to reset or restart Manychat to fix it.
Pros
ManyChat stands out for its ease of use, robust feature set, and effective automation tools, making it highly recommended for both small businesses and advanced marketers. Users appreciate its intuitive interface, seamless integrations with major platforms like Facebook Messenger and Instagram, and powerful marketing and lead generation features.
Ease of Use
ManyChat's intuitive interface and visual flow builder make it easy to set up and manage chatbots, even for those without technical expertise.
The product is very easy to use: despite its high potential and the many things it allows you to do, the menus and features are always organized in an orderly and logical way. Good responsiveness and stability.
Effective Lead Generation
The platform excels in capturing leads and automating customer journeys, contributing significantly to marketing goals.
Capture leads directly from Facebook / Instagram messenger using live chat support icons embedded on your web pages or directly from your social media channels.
Comprehensive Feature Set
ManyChat is rich in features including automated chatbot flows, segmentation tools, and robust integrations with various platforms.
ManyChat is the premium solution for all chatbot messaging and automation. It's rich in features and is by far the most well-rounded solution for serious marketers.
Customization and Flexibility
The platform offers extensive customization options, allowing for highly personalized interactions and complex automation sequences.
The platform's UI is intuitive, and setting up chatbots and automating conversations is a straightforward process. Even if you're not tech-savvy, you'll find it easy to navigate and use effectively.
Strong Community and Support
ManyChat boasts an active user community and responsive support teams which help troubleshoot issues effectively.
Love ManyChat - works hard to ensure compliance with Facebook's policies, has amazing user support in the ManyChat Community Facebook group.
Cons
While ManyChat generally receives positive feedback, some users experience issues with pricing, limited features on the free plan, and unreliable customer support. API limitations and occasional platform bugs also pose challenges.
Pricing Issues
Many users find ManyChat's pricing to be steep, particularly for advanced features or larger contact lists.
The pricing is too high, and integrating with other tools required lots of patchwork zapier solutions.
Limited Free Plan
The free plan lacks many essential features, which could be a barrier for beginners wanting to try out the platform.
In the free plan you can't do almost anything.
Customer Support Concerns
Customer support is often cited as unresponsive or unhelpful, causing frustration among users who need immediate assistance.
Eight days we've been waiting for a response to a support ticket. Either grow your support team or pack your bags and go home.
Integration Limitations
Some users report difficulties in integrating ManyChat with CRMs and other platforms fully, which affects seamless data synchronization.
ManyChat has some decent API options via Zapier which allows access to most tools and native integrations with CRMs like Hubspot and Salesforce. However, this is only contact data and not behaviors.
Occasional Bugs and Glitches
Users have encountered recurring issues such as platform bugs and glitches that disrupt service functionality.
Occasionally I have noticed when I go into a flow to edit the flow is a little blurred and I am having to reset or restart Manychat to fix it.
Manychat user reviews
Makes my job easier
What do you like best about Manychat?
Its user-friendly interface makes it easy to create chatbots, the set up is straightforward, and the suppor...
Its user-friendly interface makes it easy to create chatbots, the set up is straightforward, and the suppor...
What do you like best about Manychat?
Its user-friendly interface makes it easy to create chatbots, the set up is straightforward, and the support is responsive. Even though I’ve only used it once, its features and integration options are impressive, making it a tool I’d consider using more often in the future. Review collected by and hosted on G2.com.
What do you dislike about Manychat?
I would like it to integrate with more applications like LinkedIn and TikTok. Review collected by and hosted on G2.com.
What problems is Manychat solving and how is that benefiting you?
ManyChat solves customer communication challenges by automating responses, enhancing engagement through chatbots, and facilitating lead generation. This boosts efficiency, improves customer experiences, and drives sales. Review collected by and hosted on G2.com.
Its user-friendly interface makes it easy to create chatbots, the set up is straightforward, and the support is responsive. Even though I’ve only used it once, its features and integration options are impressive, making it a tool I’d consider using more often in the future. Review collected by and hosted on G2.com.
What do you dislike about Manychat?
I would like it to integrate with more applications like LinkedIn and TikTok. Review collected by and hosted on G2.com.
What problems is Manychat solving and how is that benefiting you?
ManyChat solves customer communication challenges by automating responses, enhancing engagement through chatbots, and facilitating lead generation. This boosts efficiency, improves customer experiences, and drives sales. Review collected by and hosted on G2.com.
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Great messenger chatbot and SMS mar...
Overall:
ManyChat is a comprehensive chatbot that will meet most professional marketers' needs. The free version would be sufficient in most smal...
ManyChat is a comprehensive chatbot that will meet most professional marketers' needs. The free version would be sufficient in most smal...
Overall:
ManyChat is a comprehensive chatbot that will meet most professional marketers’ needs. The free version would be sufficient in most small business applications. Highly recommend the automation and messenger campaign marketing tools.
Pros:
Capture leads directly from Facebook / Instagram messenger using live chat support icons embedded on your web pages or directly from your social media channels. Automated response workflows make it easy to setup a customer journey, provide FAQs more organically, and capture emails or phone numbers for future marketing.
Cons:
ManyChat has some decent API options via Zapier which allows access to most tools and native integrations with CRMs like Hubspot and Salesforce. However, this is only contact data and not behaviors. A more comprehensive integration on the CRM contact record that links to ManyChat’s SMS and chat activity would be very useful for sales lead scoring and customer service.
Alternatives Considered:
Activechat
and
Drift
Reasons for Choosing ManyChat:
ManyChat pro version won out due to its ease of deployment and features cost comparison. There is no comparison for Facebook / Instagram messenger campaign marketing.
Switched From:
Drift
Reasons for Switching to ManyChat:
While other chat options like Drift have a more robust feature set at a higher price, the ManyChat pro version won out due to its ease of deployment and features cost comparison.
ManyChat is a comprehensive chatbot that will meet most professional marketers’ needs. The free version would be sufficient in most small business applications. Highly recommend the automation and messenger campaign marketing tools.
Pros:
Capture leads directly from Facebook / Instagram messenger using live chat support icons embedded on your web pages or directly from your social media channels. Automated response workflows make it easy to setup a customer journey, provide FAQs more organically, and capture emails or phone numbers for future marketing.
Cons:
ManyChat has some decent API options via Zapier which allows access to most tools and native integrations with CRMs like Hubspot and Salesforce. However, this is only contact data and not behaviors. A more comprehensive integration on the CRM contact record that links to ManyChat’s SMS and chat activity would be very useful for sales lead scoring and customer service.
Alternatives Considered:
Activechat
and
Drift
Reasons for Choosing ManyChat:
ManyChat pro version won out due to its ease of deployment and features cost comparison. There is no comparison for Facebook / Instagram messenger campaign marketing.
Switched From:
Drift
Reasons for Switching to ManyChat:
While other chat options like Drift have a more robust feature set at a higher price, the ManyChat pro version won out due to its ease of deployment and features cost comparison.
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An Invaluable Tool for Streamlining...
What do you like best about Manychat?
I have been utilizing Manychat for an extensive five-year period, and it has consistently exceeded my expec...
I have been utilizing Manychat for an extensive five-year period, and it has consistently exceeded my expec...
What do you like best about Manychat?
I have been utilizing Manychat for an extensive five-year period, and it has consistently exceeded my expectations as a communication platform. There are several aspects of Manychat that I find exceptionally commendable. First and foremost, its user-friendly interface allows even those with minimal technical expertise to effortlessly create and deploy powerful chatbots. The drag-and-drop functionality makes it incredibly convenient to design conversational flows and automate various business processes. Manychat’s integration capabilities with popular messaging platforms like Facebook Messenger have been an absolute game-changer for me, enabling me to reach and engage with my audience in a more personalized and efficient manner. Furthermore, the comprehensive analytics and reporting features provide invaluable insights into campaign performance, allowing me to refine and optimize my chatbot strategies effectively. Overall, I am impressed by Manychat’s consistent dedication to empowering businesses through streamlined communication. Review collected by and hosted on G2.com.
What do you dislike about Manychat?
While my experience with Manychat has been overwhelmingly positive, there are a few areas where I believe there is room for improvement. Firstly, the pricing structure could be more flexible, particularly for smaller businesses or individuals with limited budgets. Offering more affordable plans or additional pricing tiers would make it more accessible to a wider range of users. Additionally, although Manychat provides a wide range of pre-built templates, I have occasionally encountered limitations in customizing these templates to align precisely with my brand’s unique voice and aesthetics. More flexibility in customizing templates or the ability to create chatbot designs from scratch would greatly enhance the platform’s versatility. Lastly, while Manychat offers excellent customer support, there have been a few instances where I experienced delays in receiving assistance, which can be frustrating when facing urgent issues. Strengthening their support response time would undoubtedly enhance the overall user experience.
Despite these minor drawbacks, Manychat remains an essential tool for streamlining communication, boosting customer engagement, and driving business growth. Its intuitive interface, seamless integrations, and robust analytics make it an invaluable asset for any business seeking to leverage the power of chatbots effectively. Review collected by and hosted on G2.com.
What problems is Manychat solving and how is that benefiting you?
Manychat solves problems related to communication and marketing by automating customer interactions, enhancing lead generation and engagement, personalizing customer experiences, and providing comprehensive analytics. These solutions benefit me by improving efficiency, expanding my customer base, fostering stronger connections with my audience, and enabling data-driven decision-making. Overall, Manychat has significantly streamlined my communication processes and driven business success. Review collected by and hosted on G2.com.
I have been utilizing Manychat for an extensive five-year period, and it has consistently exceeded my expectations as a communication platform. There are several aspects of Manychat that I find exceptionally commendable. First and foremost, its user-friendly interface allows even those with minimal technical expertise to effortlessly create and deploy powerful chatbots. The drag-and-drop functionality makes it incredibly convenient to design conversational flows and automate various business processes. Manychat’s integration capabilities with popular messaging platforms like Facebook Messenger have been an absolute game-changer for me, enabling me to reach and engage with my audience in a more personalized and efficient manner. Furthermore, the comprehensive analytics and reporting features provide invaluable insights into campaign performance, allowing me to refine and optimize my chatbot strategies effectively. Overall, I am impressed by Manychat’s consistent dedication to empowering businesses through streamlined communication. Review collected by and hosted on G2.com.
What do you dislike about Manychat?
While my experience with Manychat has been overwhelmingly positive, there are a few areas where I believe there is room for improvement. Firstly, the pricing structure could be more flexible, particularly for smaller businesses or individuals with limited budgets. Offering more affordable plans or additional pricing tiers would make it more accessible to a wider range of users. Additionally, although Manychat provides a wide range of pre-built templates, I have occasionally encountered limitations in customizing these templates to align precisely with my brand’s unique voice and aesthetics. More flexibility in customizing templates or the ability to create chatbot designs from scratch would greatly enhance the platform’s versatility. Lastly, while Manychat offers excellent customer support, there have been a few instances where I experienced delays in receiving assistance, which can be frustrating when facing urgent issues. Strengthening their support response time would undoubtedly enhance the overall user experience.
Despite these minor drawbacks, Manychat remains an essential tool for streamlining communication, boosting customer engagement, and driving business growth. Its intuitive interface, seamless integrations, and robust analytics make it an invaluable asset for any business seeking to leverage the power of chatbots effectively. Review collected by and hosted on G2.com.
What problems is Manychat solving and how is that benefiting you?
Manychat solves problems related to communication and marketing by automating customer interactions, enhancing lead generation and engagement, personalizing customer experiences, and providing comprehensive analytics. These solutions benefit me by improving efficiency, expanding my customer base, fostering stronger connections with my audience, and enabling data-driven decision-making. Overall, Manychat has significantly streamlined my communication processes and driven business success. Review collected by and hosted on G2.com.
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When it comes to chatbot automation...
Overall:
It's easy to implement, simply to use and extremely flexible in making ammendments.
Pros:
What I really like about ManyChat is...
It's easy to implement, simply to use and extremely flexible in making ammendments.
Pros:
What I really like about ManyChat is...
Overall:
It’s easy to implement, simply to use and extremely flexible in making ammendments.
Pros:
What I really like about ManyChat is the ease with which I can create chatbot flows. What I also like is the visual statistics of it.
Cons:
What I don’t like about it is, and this isn’t manychat’s issue is that if I have facebook business manager and manychat apps on my phone, both tend to get messed up.
Alternatives Considered:
ActiveCampaign
and
tawk.to
Reasons for Choosing ManyChat:
They had the features that I wanted, but not as exhaustive as manychat.
Reasons for Switching to ManyChat:
Tawk.to didn’t have a bot feature
It’s easy to implement, simply to use and extremely flexible in making ammendments.
Pros:
What I really like about ManyChat is the ease with which I can create chatbot flows. What I also like is the visual statistics of it.
Cons:
What I don’t like about it is, and this isn’t manychat’s issue is that if I have facebook business manager and manychat apps on my phone, both tend to get messed up.
Alternatives Considered:
ActiveCampaign
and
tawk.to
Reasons for Choosing ManyChat:
They had the features that I wanted, but not as exhaustive as manychat.
Reasons for Switching to ManyChat:
Tawk.to didn’t have a bot feature
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Automate your business at 1 click u...
What do you like best about Manychat?
Among many chat features, I found the user-friendly interface to be the most appealing compared to other ch...
Among many chat features, I found the user-friendly interface to be the most appealing compared to other ch...
What do you like best about Manychat?
Among many chat features, I found the user-friendly interface to be the most appealing compared to other chatbots.
– Many chats one step integrations help me to automate the business in a few minutes.
– Small businesses can also benefit from its free plan if they are just getting started.
– I have used many chats for lead generation using Fb Ads, which has worked very well. Review collected by and hosted on G2.com.
What do you dislike about Manychat?
The first time I set it up, I wouldn’t say I liked it. But after a few steps, I loved it & worked on it for hours and hours.
– Many chats have limited integration channels; they should add more channels.
– Many chat pro version is a little costly as compared to other chatbots
– I was facing some lags in sms integration, not always but sometimes, many chat can improve that Review collected by and hosted on G2.com.
What problems is Manychat solving and how is that benefiting you?
Before, when I was running lead generation ads using Facebook, it was pretty tricky for me to handle all the leads manually
but now, with the help of many chats, I can automate it! Review collected by and hosted on G2.com.
Among many chat features, I found the user-friendly interface to be the most appealing compared to other chatbots.
– Many chats one step integrations help me to automate the business in a few minutes.
– Small businesses can also benefit from its free plan if they are just getting started.
– I have used many chats for lead generation using Fb Ads, which has worked very well. Review collected by and hosted on G2.com.
What do you dislike about Manychat?
The first time I set it up, I wouldn’t say I liked it. But after a few steps, I loved it & worked on it for hours and hours.
– Many chats have limited integration channels; they should add more channels.
– Many chat pro version is a little costly as compared to other chatbots
– I was facing some lags in sms integration, not always but sometimes, many chat can improve that Review collected by and hosted on G2.com.
What problems is Manychat solving and how is that benefiting you?
Before, when I was running lead generation ads using Facebook, it was pretty tricky for me to handle all the leads manually
but now, with the help of many chats, I can automate it! Review collected by and hosted on G2.com.
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We Automated our Customer Support
Overall:
I really love the platform as I learned and made more than 200 highly conversational chatbots by myself in different Occasions. Having m...
I really love the platform as I learned and made more than 200 highly conversational chatbots by myself in different Occasions. Having m...
Overall:
I really love the platform as I learned and made more than 200 highly conversational chatbots by myself in different Occasions. Having made and used these many chatbots, I found no issues with its execution neither any customer complaints. We are still using Manychat in our company to address new and existing clients with new launches and Broadcasting Offers.
Pros:
I really liked the ability of personalizing our messages when addressing clients since the names are auto populated from different social media platforms. Thus it takes less number of replies from the customer to get to conversion.
Cons:
JSON was a little issue when we started initially but now work is smooth.
I really love the platform as I learned and made more than 200 highly conversational chatbots by myself in different Occasions. Having made and used these many chatbots, I found no issues with its execution neither any customer complaints. We are still using Manychat in our company to address new and existing clients with new launches and Broadcasting Offers.
Pros:
I really liked the ability of personalizing our messages when addressing clients since the names are auto populated from different social media platforms. Thus it takes less number of replies from the customer to get to conversion.
Cons:
JSON was a little issue when we started initially but now work is smooth.
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Easy to Use, Very affordable
What do you like best about Manychat?
The flow for the tool is fairly simple, to setup a reasonably complex chat flow without a huge learning cur...
The flow for the tool is fairly simple, to setup a reasonably complex chat flow without a huge learning cur...
What do you like best about Manychat?
The flow for the tool is fairly simple, to setup a reasonably complex chat flow without a huge learning curve. You can take advantage of many built in features to make your chat bot do exactly what you want. Review collected by and hosted on G2.com.
What do you dislike about Manychat?
There are some strange restrictions in the flow layout and how you can reuse certain flows. I would be cautious about setting up templates for later use, it may not turn out the way you would like. Review collected by and hosted on G2.com.
What problems is Manychat solving and how is that benefiting you?
I use ManyChat as a Facebook chat bot to try and pull customers into my sales funnel. The better the product, the better this technique seems to work. Review collected by and hosted on G2.com.
The flow for the tool is fairly simple, to setup a reasonably complex chat flow without a huge learning curve. You can take advantage of many built in features to make your chat bot do exactly what you want. Review collected by and hosted on G2.com.
What do you dislike about Manychat?
There are some strange restrictions in the flow layout and how you can reuse certain flows. I would be cautious about setting up templates for later use, it may not turn out the way you would like. Review collected by and hosted on G2.com.
What problems is Manychat solving and how is that benefiting you?
I use ManyChat as a Facebook chat bot to try and pull customers into my sales funnel. The better the product, the better this technique seems to work. Review collected by and hosted on G2.com.
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The OG of all Chatbots
Overall:
Been a user for many years and their product has continuously improved and become more stable over time.
Pros:
ManyChat is the...
Been a user for many years and their product has continuously improved and become more stable over time.
Pros:
ManyChat is the...
Overall:
Been a user for many years and their product has continuously improved and become more stable over time.
Pros:
ManyChat is the premium solution for all chatbot messaging and automation. It’s rich in features and is by far the most well-rounded solution for serious marketers. Their UI is on point and building bot flows is enjoyable and highly customizable.
Cons:
Their inbox can use some work on the UI/UX side but we don’t really use them for that.
Been a user for many years and their product has continuously improved and become more stable over time.
Pros:
ManyChat is the premium solution for all chatbot messaging and automation. It’s rich in features and is by far the most well-rounded solution for serious marketers. Their UI is on point and building bot flows is enjoyable and highly customizable.
Cons:
Their inbox can use some work on the UI/UX side but we don’t really use them for that.
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A game-changer for creators
A game-changer for creators, manychat allows you to spend more time creating content and less time answering the mundane questions that flood your Ins...
A game-changer for creators, manychat allows you to spend more time creating content and less time answering the mundane questions that flood your Instagram
PROS:
• easy to use once you get the hang of it
• free templates you can use
• SUPER boosts your engagement + link clicks
• ability to collect emails and not just respond
• fairly affordable
CONS:
• basically no support/have to jump through hoops to get help
• the app sucks Date of experience:
August 12, 2024
PROS:
• easy to use once you get the hang of it
• free templates you can use
• SUPER boosts your engagement + link clicks
• ability to collect emails and not just respond
• fairly affordable
CONS:
• basically no support/have to jump through hoops to get help
• the app sucks Date of experience:
August 12, 2024
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Manychat is the most effective way ...
Manychat is the most effective way to grow your Instagram. Anyone who makes money from their Instagram or wants to needs Manychat. It's simply the bes...
Manychat is the most effective way to grow your Instagram. Anyone who makes money from their Instagram or wants to needs Manychat. It’s simply the best way to convert your followers, increase engagement, and save time by responding to your DMs without sacrificing trust or authenticity. I can’t say enough good things about Manychat! Date of experience:
July 17, 2024
July 17, 2024
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After 2 years of Manychat...
After 2 years of Manychat...
I can happily say that it's one of the most powerful yet least understood tools regarding Instagram. There are dozen...
I can happily say that it's one of the most powerful yet least understood tools regarding Instagram. There are dozen...
After 2 years of Manychat…
I can happily say that it’s one of the most powerful yet least understood tools regarding Instagram. There are dozens of myths floating around, such as Meta does not permit it (it’s an official Meta partner), as well as general negative sentiment towards something which can be so potent for helping one’s business.
I have used it to grow a huge newsletter of 25K people in the last few months and continue to grow my business without any issues whatsoever.
It’s not without its faults, as some technical issues pop up, but they are permanently fixed promptly and are to be expected in the social media landscape, which changes so often. Date of experience:
July 12, 2024
I can happily say that it’s one of the most powerful yet least understood tools regarding Instagram. There are dozens of myths floating around, such as Meta does not permit it (it’s an official Meta partner), as well as general negative sentiment towards something which can be so potent for helping one’s business.
I have used it to grow a huge newsletter of 25K people in the last few months and continue to grow my business without any issues whatsoever.
It’s not without its faults, as some technical issues pop up, but they are permanently fixed promptly and are to be expected in the social media landscape, which changes so often. Date of experience:
July 12, 2024
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Powerful and easy to use
Manychat is one of the most powerful automation tools I've worked with. It has an easy-to-use UI and you can integrate it with practically everything....
Manychat is one of the most powerful automation tools I’ve worked with. It has an easy-to-use UI and you can integrate it with practically everything.
I’ve been using it since 2017 and it’s been amazing to see the growth of this tool. Date of experience:
July 15, 2024
I’ve been using it since 2017 and it’s been amazing to see the growth of this tool. Date of experience:
July 15, 2024
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Top notch experience
To me, Manychat stands out in the automation space — they gave me great customer service and really helped me raise up my engagement on instagram. I...
To me, Manychat stands out in the automation space — they gave me great customer service and really helped me raise up my engagement on instagram. I’m not exactly what you’d call ‘tech savvy’ but they were able to help me figure it out in minutes.
The team was super responsive and their dedication to helping me was obvious. As a creator I was looking to connect more with my audience and their tools are super intuitive and very powerful. A total breeze. Their customer support… Jenna I think her name was — went above and beyond to walk me through everything. Can’t recomment them enough. Date of experience:
June 05, 2024
The team was super responsive and their dedication to helping me was obvious. As a creator I was looking to connect more with my audience and their tools are super intuitive and very powerful. A total breeze. Their customer support… Jenna I think her name was — went above and beyond to walk me through everything. Can’t recomment them enough. Date of experience:
June 05, 2024
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The Messenger ChatBot Every Busines...
What do you like best about Manychat?
I've been using ManyChat for four years, and it has been fantastic for my business. It allows me to easily ...
I've been using ManyChat for four years, and it has been fantastic for my business. It allows me to easily ...
What do you like best about Manychat?
I’ve been using ManyChat for four years, and it has been fantastic for my business. It allows me to easily grow my online presence, communicate with prospects, and build our email list. The platform is user-friendly for both me and my clients. It offers impressive options for creating chatbots with media, external links, and now, with the new pro upgrade, we can generate leads by letting users submit their details. I highly recommend ManyChat for anyone looking to communicate effectively with customers and automate messages. Review collected by and hosted on G2.com.
What do you dislike about Manychat?
I’m having trouble getting the pro version because my card keeps getting declined. Also, The features are limited, and the pro subsctiption price is too high. Review collected by and hosted on G2.com.
What problems is Manychat solving and how is that benefiting you?
ManyChat lets me automate messaging and build bots. This saves me time communicating with customers. It also helps me grow my audience and email list. The platform is easy to use with lots of options to customize my messaging flows. Overall, ManyChat streamlines my marketing and communication. Review collected by and hosted on G2.com.
I’ve been using ManyChat for four years, and it has been fantastic for my business. It allows me to easily grow my online presence, communicate with prospects, and build our email list. The platform is user-friendly for both me and my clients. It offers impressive options for creating chatbots with media, external links, and now, with the new pro upgrade, we can generate leads by letting users submit their details. I highly recommend ManyChat for anyone looking to communicate effectively with customers and automate messages. Review collected by and hosted on G2.com.
What do you dislike about Manychat?
I’m having trouble getting the pro version because my card keeps getting declined. Also, The features are limited, and the pro subsctiption price is too high. Review collected by and hosted on G2.com.
What problems is Manychat solving and how is that benefiting you?
ManyChat lets me automate messaging and build bots. This saves me time communicating with customers. It also helps me grow my audience and email list. The platform is easy to use with lots of options to customize my messaging flows. Overall, ManyChat streamlines my marketing and communication. Review collected by and hosted on G2.com.
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The reference app for conversationa...
Overall:
Overall experience excellent: we are dealing with a product that does many things and does them well. After an initial start a bit quiet...
Overall experience excellent: we are dealing with a product that does many things and does them well. After an initial start a bit quiet...
Overall:
Overall experience excellent: we are dealing with a product that does many things and does them well. After an initial start a bit quiet and with few integrations, ManyChat has been able to conquer and establish itself in the market for advanced features, such as integrations and templates. This is the platform that I recommend to anyone who is starting from scratch.
Pros:
The product is very easy to use: despite its high potential and the many things it allows you to do, the menus and features are always organized in an orderly and logical way. Good responsiveness and stability
Cons:
I feel the lack of being able to make chatbots for the web channel: at the moment you can only create bots for Messenger, Email, SMS, Telegram, WhatsApp, and Instagram. In the free plan you can’t do almost anything.
Switched From:
FlowXO
and
Chatfuel
Reasons for Switching to ManyChat:
Reduced costs, greater stability, more integrations, more publication channels
Overall experience excellent: we are dealing with a product that does many things and does them well. After an initial start a bit quiet and with few integrations, ManyChat has been able to conquer and establish itself in the market for advanced features, such as integrations and templates. This is the platform that I recommend to anyone who is starting from scratch.
Pros:
The product is very easy to use: despite its high potential and the many things it allows you to do, the menus and features are always organized in an orderly and logical way. Good responsiveness and stability
Cons:
I feel the lack of being able to make chatbots for the web channel: at the moment you can only create bots for Messenger, Email, SMS, Telegram, WhatsApp, and Instagram. In the free plan you can’t do almost anything.
Switched From:
FlowXO
and
Chatfuel
Reasons for Switching to ManyChat:
Reduced costs, greater stability, more integrations, more publication channels
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Read less
Overall
ManyChat is a versatile and user-friendly chatbots platform, well-suited for marketers and small businesses looking to automate customer interactions and generate leads. Its intuitive interface and wide range of features make it easy to set up and manage chatbots without technical skills. Many users praise its effective automation tools, lead generation capabilities, and robust integrations with major platforms like Facebook Messenger and Instagram. However, prepare for potentially high costs, particularly if you need advanced features. The free plan is quite limited, which may necessitate a subscription to fully leverage the platform’s capabilities. Customer support can be lacking, so you might need to rely on available community resources. Despite some glitches and limitations in integrations, ManyChat positively impacts marketing efforts and operational efficiency. The overall sentiment remains positive, making it a strong candidate for those looking to enhance their customer engagement through chatbot automation.
Manychat pricing
Manychat offers a range of pricing plans suited for different needs. Here’s a detailed breakdown of their available plans:
| Free | Pro | Elite | |
|---|---|---|---|
| Price | $0 / mo | From $15 / mo | Custom |
| Monthly Price if Paid Yearly | $0 | From $10 / mo | Custom |
| Contact Limit | 1,000 | Unlimited | Unlimited |
| Channel Access | Instagram, Facebook Messenger, WhatsApp | Instagram, Facebook Messenger, WhatsApp, SMS, Email | Instagram, Facebook Messenger, WhatsApp, SMS, Email |
| Growth Tools | Basic | Unlimited | Unlimited |
| Custom Fields & Segments | No | Yes | Yes |
| Manychat Branding | Yes | No | No |
Manychat also offers a variable pricing model for the Pro plan based on the number of contacts:
| Max Number of Contacts | Price per Month | Price per 1k Contacts |
|---|---|---|
| 500 | $15 | $30.00 |
| 2,500 | $25 | $10.00 |
| 5,000 | $45 | $9.00 |
| 10,000 | $65 | $6.50 |
| 20,000 | $125 | $6.25 |
| 50,000 | $235 | $4.70 |
| 100,000 | $435 | $4.35 |
| 200,000 | $835 | $4.18 |
| 500,000 | $2,035 | $4.07 |
| 1,000,000 | $4,035 | $4.04 |
In addition to these plans, WhatsApp integration comes at an additional cost based on conversation categories and the country code of the contact’s phone number. Your business’s first 1000 service conversations each month are free, beyond which a fee applies.
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Manychat FAQ
What channels can Manychat automate?
You can automate Instagram Direct Messages, Facebook Messenger, WhatsApp, and SMS with Manychat.
What are the pricing plans available for Manychat?
Manychat offers three plans: Free (engages up to 1,000 contacts), Pro (starting at $15/month), and Elite (custom pricing).
How does Manychat’s Free plan work?
The Free plan allows engaging up to 1,000 contacts with basic features. After this limit, some features will be restricted.
Can you integrate Manychat with other tools?
Yes, Manychat integrates with various tools like Google Sheets, Zapier, ActiveCampaign, HubSpot, ConvertKit, MailChimp, PayPal, Stripe, Integromat, and Klaviyo.
How does Manychat help with conversation automation?
Manychat uses AI and customizable templates to automate responses to messages, comments, and story replies on Instagram, WhatsApp, Messenger, and SMS.
How can Manychat help grow your social media following?
Manychat helps by automating engagement and ensuring every question, comment, and story reply on Instagram, Messenger, and others are answered 24/7.
What features does Manychat AI offer?
Manychat AI includes Intention Recognition, AI Steps for common cases like qualifying leads, Text Improver, and the Flow Builder Assistant for creating automations.
Do you need technical experience to use Manychat?
No, you don’t. Manychat offers AI assistance and plug-and-play templates, making it easy to set up automations.
Is Manychat suitable for eCommerce?
Yes, Manychat can help eCommerce businesses with customer support, lead generation, and marketing automation.
How can you start using Manychat?
Start by signing up for a risk-free trial, then use the template gallery to create a chat marketing campaign and leverage social media for conversions.
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About the author
M. Kooiker
As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.