Manychat

I’ve lost all my contacts, copy, automations and marketing materials.
Due to US sanctions some IT services have to leave countries like Russia, Belarus and Iran. Even if my business is not registered in Russia and I may only have some customers from Russia, I understand when companies like Manychat decide to suspend an account.
But why the hell can’t you send a notification before the deletion process? Why I just wake up one day and realise that everything I worked on for the last few years is gone.
Notion, Coda, Slack and other products have left. No problems. But at least they gave a few weeks to prepare and download the data.
Manychat with it’s attitude to their users is a horrible example of customer experience. Good luck with that. Date of experience:
September 13, 2024

Marco Tomasini is a LIFE SAVER!!! I was desperate! I was spinning in circles for longer than I care to admit. He looked into what was going on, told me how to fix it and then went 110% over and above by adding an example of exactly how it needed to be inside my account! He was patient with the back and forth questions, too.
… but wait! There is more! When I got not one, but two flows completed he even tested them for me!
Compliments and applause to Manychat and Marco!!! Date of experience:
September 25, 2024

I’ve been using ManyChat for around 3 years and it has been a GAME CHANGER in helping me hit my goals on Instagram! I always hated that my audience had to scroll through my giant linktree to find what they were looking for. But, when I found ManyChat, that issue disappeared. I can easily set up an automation, tell my followers to comment a keyword, and VIOLA they get the exact link they’re asking for, right in their inbox! (Which helps boost my engagement and conversions – WIN WIN!) If you’re on the fence, you should definitely give it a try. There’s a reason why SO many of the biggest creators use ManyChat! Date of experience:
September 19, 2024

Manychat is a must-have tool for me to run my business. Unfortunately Instagram only allows us one option for directing our audience off the app: the link in bio. But with Manychat, I can deliver links directly to my audience in their DMs based on the keywords they send (and request! I never send anything that my audience hasn’t asked me for) rather than only having the link in bio as an option. This not only increases my account engagement and post reach, but more importantly, it helps my audience easily find the many tools, guides, and resources that I regularly make and distribute. On average, I have about 20 different Manychat flows active on my account and I don’t have any issues because I’ve set them up correctly. Reading some of these reviews, it seems like some users have avoided the really clear tutorial videos that are available when setting up a new flow. Date of experience:
September 06, 2024

I’ve been using Manychat for over a year and it’s been a cornerstone in my customer relationship management and marketing funnel/system. I’ve been a solopreneur for most of my journey as an online business owner and creator. So connecting with my community before ManyChat looked like manually replying to hundreds of DM’s every month at ALL hours of the day. MISSING a lot of hot leads because of delayed response. And feeling VERY burnt out and eventually unmotivated to connect with my community because of it. Since getting Manychat, I’ve been able to streamline my communication, capture and convert more hot leads, and my business feels way more structured, professional, and efficient. I’ve gained thousands of leads and generated so much money as a result of using Manychat. The fact that it’s very affordable is what makes it especially great for solopreneurs and anyone just starting out with growing their business on a Meta platform and has a tight budget to work with for their business operations.
If you haven’t tried Manychat yet, DEFINITELY check it out.
– Monty (IG: @montylans) Date of experience:
September 06, 2024

What do you like best about Manychat?
I’ve been using ManyChat for four years, and it has been fantastic for my business. It allows me to easily grow my online presence, communicate with prospects, and build our email list. The platform is user-friendly for both me and my clients. It offers impressive options for creating chatbots with media, external links, and now, with the new pro upgrade, we can generate leads by letting users submit their details. I highly recommend ManyChat for anyone looking to communicate effectively with customers and automate messages. Review collected by and hosted on G2.com.
What do you dislike about Manychat?
I’m having trouble getting the pro version because my card keeps getting declined. Also, The features are limited, and the pro subsctiption price is too high. Review collected by and hosted on G2.com.
What problems is Manychat solving and how is that benefiting you?
ManyChat lets me automate messaging and build bots. This saves me time communicating with customers. It also helps me grow my audience and email list. The platform is easy to use with lots of options to customize my messaging flows. Overall, ManyChat streamlines my marketing and communication. Review collected by and hosted on G2.com.

Overall:
Overall experience excellent: we are dealing with a product that does many things and does them well. After an initial start a bit quiet and with few integrations, ManyChat has been able to conquer and establish itself in the market for advanced features, such as integrations and templates. This is the platform that I recommend to anyone who is starting from scratch.
Pros:
The product is very easy to use: despite its high potential and the many things it allows you to do, the menus and features are always organized in an orderly and logical way. Good responsiveness and stability
Cons:
I feel the lack of being able to make chatbots for the web channel: at the moment you can only create bots for Messenger, Email, SMS, Telegram, WhatsApp, and Instagram. In the free plan you can’t do almost anything.
Switched From:
FlowXO
and
Chatfuel
Reasons for Switching to ManyChat:
Reduced costs, greater stability, more integrations, more publication channels

What do you like best about Manychat?
It saves me plenty of time by responding to small inquiries with automated replies. There are videos in the community support that are useful for getting started. Review collected by and hosted on G2.com.
What do you dislike about Manychat?
There is a bit of a learning curve in order to set it up properly. Review collected by and hosted on G2.com.
What problems is Manychat solving and how is that benefiting you?
Responding to frequent questions can take too much time. Automations such as a website redirect or sales redirect helps filter out inquiries and focus on the customers that are ready proceed further. Review collected by and hosted on G2.com.

Overall:
Overall Experience with ManyChat was phenomenal, i would definitely advise you to give it a try.
Pros:
I like how ManyChat supports integration with popular messaging apps like Facebook Messenger and Instagram. With a lot of companies you would not be able to do as much with Facebook Messenger and Instagram but ManyChat lets you.
Cons:
Only thing I didn’t like about ManyChat is its support system. It seemed like you were almost not able to reach them. But overall, a great user base that helps out on other social media platforms.
Switched From:
Chatfuel
Reasons for Switching to ManyChat:
Chatfuel didn’t provide me all of the extras that it was advertising.

What do you like best about Manychat?
I have been utilizing Manychat for an extensive five-year period, and it has consistently exceeded my expectations as a communication platform. There are several aspects of Manychat that I find exceptionally commendable. First and foremost, its user-friendly interface allows even those with minimal technical expertise to effortlessly create and deploy powerful chatbots. The drag-and-drop functionality makes it incredibly convenient to design conversational flows and automate various business processes. Manychat’s integration capabilities with popular messaging platforms like Facebook Messenger have been an absolute game-changer for me, enabling me to reach and engage with my audience in a more personalized and efficient manner. Furthermore, the comprehensive analytics and reporting features provide invaluable insights into campaign performance, allowing me to refine and optimize my chatbot strategies effectively. Overall, I am impressed by Manychat’s consistent dedication to empowering businesses through streamlined communication. Review collected by and hosted on G2.com.
What do you dislike about Manychat?
While my experience with Manychat has been overwhelmingly positive, there are a few areas where I believe there is room for improvement. Firstly, the pricing structure could be more flexible, particularly for smaller businesses or individuals with limited budgets. Offering more affordable plans or additional pricing tiers would make it more accessible to a wider range of users. Additionally, although Manychat provides a wide range of pre-built templates, I have occasionally encountered limitations in customizing these templates to align precisely with my brand’s unique voice and aesthetics. More flexibility in customizing templates or the ability to create chatbot designs from scratch would greatly enhance the platform’s versatility. Lastly, while Manychat offers excellent customer support, there have been a few instances where I experienced delays in receiving assistance, which can be frustrating when facing urgent issues. Strengthening their support response time would undoubtedly enhance the overall user experience.
Despite these minor drawbacks, Manychat remains an essential tool for streamlining communication, boosting customer engagement, and driving business growth. Its intuitive interface, seamless integrations, and robust analytics make it an invaluable asset for any business seeking to leverage the power of chatbots effectively. Review collected by and hosted on G2.com.
What problems is Manychat solving and how is that benefiting you?
Manychat solves problems related to communication and marketing by automating customer interactions, enhancing lead generation and engagement, personalizing customer experiences, and providing comprehensive analytics. These solutions benefit me by improving efficiency, expanding my customer base, fostering stronger connections with my audience, and enabling data-driven decision-making. Overall, Manychat has significantly streamlined my communication processes and driven business success. Review collected by and hosted on G2.com.

Overall:
It’s easy to implement, simply to use and extremely flexible in making ammendments.
Pros:
What I really like about ManyChat is the ease with which I can create chatbot flows. What I also like is the visual statistics of it.
Cons:
What I don’t like about it is, and this isn’t manychat’s issue is that if I have facebook business manager and manychat apps on my phone, both tend to get messed up.
Alternatives Considered:
ActiveCampaign
and
tawk.to
Reasons for Choosing ManyChat:
They had the features that I wanted, but not as exhaustive as manychat.
Reasons for Switching to ManyChat:
Tawk.to didn’t have a bot feature

What do you like best about Manychat?
One of the best things I liked about Manychat is that it can connect with the GPT API. This integration helps us improve our chatbot’s responses to user questions about your business. With the GPT API, we can provide clear and helpful answers to customers when they ask about your products or services. Review collected by and hosted on G2.com.
What do you dislike about Manychat?
As Such, I have not found any drawback of manychat but I hope manychat developer will provide a full website widget without using interfacing platform like facebook messanger Review collected by and hosted on G2.com.
What problems is Manychat solving and how is that benefiting you?
Manychat helps to automate replies related to my business queries asked by users. manychat with GPT API even make it more effective and to the point replies to the user for their queries. So that I do not have to monitor it all the time Review collected by and hosted on G2.com.

Overall:
I really love the platform as I learned and made more than 200 highly conversational chatbots by myself in different Occasions. Having made and used these many chatbots, I found no issues with its execution neither any customer complaints. We are still using Manychat in our company to address new and existing clients with new launches and Broadcasting Offers.
Pros:
I really liked the ability of personalizing our messages when addressing clients since the names are auto populated from different social media platforms. Thus it takes less number of replies from the customer to get to conversion.
Cons:
JSON was a little issue when we started initially but now work is smooth.

What do you like best about Manychat?
Instant automatic Instagram DM’s.
Best customer support ever.
Easy to use.
Drives sales in practical ways by integration of tools.
Superfast instagram DM for marketing.
Best and effective tool for Instagram marketing and the instant start of the conversation. Review collected by and hosted on G2.com.
What do you dislike about Manychat?
Nothing. Very satisfied with these tools and automatic DM’s. Review collected by and hosted on G2.com.
What problems is Manychat solving and how is that benefiting you?
It offers excellent features like automatic instant chats, autoresponders, and opt-ins, which can help in increasing your engagement and conversions. Review collected by and hosted on G2.com.

Overall:
Been a user for many years and their product has continuously improved and become more stable over time.
Pros:
ManyChat is the premium solution for all chatbot messaging and automation. It’s rich in features and is by far the most well-rounded solution for serious marketers. Their UI is on point and building bot flows is enjoyable and highly customizable.
Cons:
Their inbox can use some work on the UI/UX side but we don’t really use them for that.