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Customers.ai
- Last updated: 2 Sep 2024
What is Customers.ai?
Customers.ai is a service designed to convert visitors into customers through website visitor identification and remarketing. It helps you capture first-party data, synchronize visitors to remarketing audiences, and track the customer journey. With this tool, you can gain insights into your website visitors and send AI-generated personalized outreach to improve your customer engagement.
The platform includes various functionalities such as advanced audience segmentation and reliable visitor tracking. Integrations with popular tools like Meta, Shopify, and Salesforce make it versatile for different marketing needs. Additionally, it offers AI-driven tools for email writing, validation, and warmup to optimize email deliverability and engagement.
Customers.ai is designed for businesses across various industries including e-commerce, travel, real estate, and finance. By revealing anonymous visitors, it allows you to enhance your marketing strategies and turn more clicks into contacts.
Customers.ai use cases
- If you’re a marketer looking to convert website visitors into customers.
- If you are an email marketer wanting to improve deliverability and engagement.
- If you are an e-commerce manager aiming to enrich customer data for better targeting.
- If your sales team needs to track customer journeys and turn leads into sales.
- If you are a digital advertiser wanting to synchronize and maximize ad audience reach.
Customers.ai functionalities
- Convert visitors into customers: Identify and engage website visitors.
- AI-generated personalized outreach: Sends personalized emails and SMS.
- Advanced audience segmentation: Build detailed audience segments.
- Retarget high-intent audiences: Use visitor data for ad retargeting.
Customers.ai review summary
Pros
Customers.ai stands out with its impressive automation features, user-friendly interfaces, and robust integration capabilities. It is especially valued for improving sales outreach, capturing leads, and maintaining customer interactions with automated responses. Many reviewers highlight its effectiveness in social media and email marketing, alongside excellent customer support that helps streamline marketing processes and workflows.
Cons
Despite the many positive aspects, some reviewers report issues with the platform, such as occasional technical glitches, data syncing problems, and unclear campaign instructions. Concerns about slow support response times and pricing have also been raised, with one reviewer indicating a very negative overall experience.
Automation Features
Customers.ai provides impressive automation tools that enhance marketing and sales processes. This includes automating responses and sales outreach, which helps manage customer interactions efficiently.
Technical Glitches and Data Syncing
Users have experienced occasional technical problems, including issues with the platform's analytics reporting and data syncing, which can disrupt workflow and require intervention from the support team.
MobileMonkey's text messaging feature is great for sales outreach and generating conversations. You can easily send mass text messages, individual texts, or use auto-responders to start a conversation.
There are occasional hiccups in data syncing, but the support team is responsive and addresses issues promptly.
User-Friendly Interface
The platform's interface is praised for being intuitive and easy to use, making it accessible even for those without technical expertise. This ease of use helps teams quickly adopt and effectively utilize the tool.
Slow Customer Support Response
While some users praise the support team, others report delayed responses, especially when dealing with account managers directly, which can be frustrating.
One of our KPIs is to be able to reengage our leads and sales outreach automation has been a key part of that. With MobileMonkey, we're able to capture leads from our website and then send them personalized messages through Messenger, which has helped us increase our sales conversions by 30%.
We requested that the billing on the account be suspended until service improved or the issues were addressed, and they continued to bill us anyways.
Great Customer Support
Many users appreciate the responsive and helpful customer support team, which assists with setup and ongoing issues, ensuring smooth utilization of the platform's features.
Pricing Concerns
There are mixed opinions on the platform's pricing. While some feel that it is worth the investment, others believe it to be inflated, particularly when issues arise.
Customer support helped me set up everything and I am still learning how to use it. Review collected by and hosted on G2.com.
The pricing is inflated for software that underperforms.
Lead Generation and Management
The platform's lead generation capabilities are frequently mentioned as a significant benefit. Customers.ai helps build and manage email lists, capture new leads, and automate engagement through various marketing channels.
Limited Visual and Customization Capabilities
Some users wish for more visual themes and customization options in the platform, particularly for creating visually appealing emails and sales materials.
Customers.ai is solving the challenge of ensuring our email list is continuously growing with quality leads. This, in turn, empowers us to proactively support our clients, leading to improved satisfaction and loyalty.
The software is limited in its capability to create visually captivating emails. The desktop site load times are too long.
Integration with Other Tools
Reviewers find the platform's integration with other CRM and marketing tools incredibly useful. It enhances workflow efficiency by allowing for seamless data transfer and process automation between different platforms.
Complexity in Campaign Launch
A few users have struggled with the complexity of launching campaigns, citing unclear instructions as a barrier to efficient use.
MobileMonkey integrates with other tools that we use, like our CRM and email marketing platforms. This has helped us streamline our processes and workflows.
Campaigns are difficult to launch and lack clear instructions about what is preventing them from launching.
Pros
Customers.ai stands out with its impressive automation features, user-friendly interfaces, and robust integration capabilities. It is especially valued for improving sales outreach, capturing leads, and maintaining customer interactions with automated responses. Many reviewers highlight its effectiveness in social media and email marketing, alongside excellent customer support that helps streamline marketing processes and workflows.
Automation Features
Customers.ai provides impressive automation tools that enhance marketing and sales processes. This includes automating responses and sales outreach, which helps manage customer interactions efficiently.
MobileMonkey's text messaging feature is great for sales outreach and generating conversations. You can easily send mass text messages, individual texts, or use auto-responders to start a conversation.
User-Friendly Interface
The platform's interface is praised for being intuitive and easy to use, making it accessible even for those without technical expertise. This ease of use helps teams quickly adopt and effectively utilize the tool.
One of our KPIs is to be able to reengage our leads and sales outreach automation has been a key part of that. With MobileMonkey, we're able to capture leads from our website and then send them personalized messages through Messenger, which has helped us increase our sales conversions by 30%.
Great Customer Support
Many users appreciate the responsive and helpful customer support team, which assists with setup and ongoing issues, ensuring smooth utilization of the platform's features.
Customer support helped me set up everything and I am still learning how to use it. Review collected by and hosted on G2.com.
Lead Generation and Management
The platform's lead generation capabilities are frequently mentioned as a significant benefit. Customers.ai helps build and manage email lists, capture new leads, and automate engagement through various marketing channels.
Customers.ai is solving the challenge of ensuring our email list is continuously growing with quality leads. This, in turn, empowers us to proactively support our clients, leading to improved satisfaction and loyalty.
Integration with Other Tools
Reviewers find the platform's integration with other CRM and marketing tools incredibly useful. It enhances workflow efficiency by allowing for seamless data transfer and process automation between different platforms.
MobileMonkey integrates with other tools that we use, like our CRM and email marketing platforms. This has helped us streamline our processes and workflows.
Cons
Despite the many positive aspects, some reviewers report issues with the platform, such as occasional technical glitches, data syncing problems, and unclear campaign instructions. Concerns about slow support response times and pricing have also been raised, with one reviewer indicating a very negative overall experience.
Technical Glitches and Data Syncing
Users have experienced occasional technical problems, including issues with the platform's analytics reporting and data syncing, which can disrupt workflow and require intervention from the support team.
There are occasional hiccups in data syncing, but the support team is responsive and addresses issues promptly.
Slow Customer Support Response
While some users praise the support team, others report delayed responses, especially when dealing with account managers directly, which can be frustrating.
We requested that the billing on the account be suspended until service improved or the issues were addressed, and they continued to bill us anyways.
Pricing Concerns
There are mixed opinions on the platform's pricing. While some feel that it is worth the investment, others believe it to be inflated, particularly when issues arise.
The pricing is inflated for software that underperforms.
Limited Visual and Customization Capabilities
Some users wish for more visual themes and customization options in the platform, particularly for creating visually appealing emails and sales materials.
The software is limited in its capability to create visually captivating emails. The desktop site load times are too long.
Complexity in Campaign Launch
A few users have struggled with the complexity of launching campaigns, citing unclear instructions as a barrier to efficient use.
Campaigns are difficult to launch and lack clear instructions about what is preventing them from launching.
Customers.ai user reviews
It's like a secret detective on our...
What do you like best about Customers.ai?
Customers.ai is great at figuring out who's checking out our website. It's like having a secret decoder...
Customers.ai is great at figuring out who's checking out our website. It's like having a secret decoder...
What do you like best about Customers.ai?
Customers.ai is great at figuring out who’s checking out our website. It’s like having a secret decoder for anonymous visitors – we can see what they’re interested in and reach out to them with tailored messages. The email templates are a lifesaver; they make it easy to send personalized campaigns without a lot of fuss. Plus, it plays nice with the other tools we use. Review collected by and hosted on G2.com.
What do you dislike about Customers.ai?
There have been a few hiccups in the analytics reporting, but nothing major. The customer support team is quick to sort things out, so it hasn’t been a big deal Review collected by and hosted on G2.com.
What problems is Customers.ai solving and how is that benefiting you?
Customers.ai is solving the mystery of who’s visiting our site and turning them into potential buyers. With its help, we’ve upped our conversion rates and saved time on outreach. The massive consumer database lets us target our emails to specific groups, leading to more engagement and, ultimately, more sales. Review collected by and hosted on G2.com.
Customers.ai is great at figuring out who’s checking out our website. It’s like having a secret decoder for anonymous visitors – we can see what they’re interested in and reach out to them with tailored messages. The email templates are a lifesaver; they make it easy to send personalized campaigns without a lot of fuss. Plus, it plays nice with the other tools we use. Review collected by and hosted on G2.com.
What do you dislike about Customers.ai?
There have been a few hiccups in the analytics reporting, but nothing major. The customer support team is quick to sort things out, so it hasn’t been a big deal Review collected by and hosted on G2.com.
What problems is Customers.ai solving and how is that benefiting you?
Customers.ai is solving the mystery of who’s visiting our site and turning them into potential buyers. With its help, we’ve upped our conversion rates and saved time on outreach. The massive consumer database lets us target our emails to specific groups, leading to more engagement and, ultimately, more sales. Review collected by and hosted on G2.com.
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turbocharged email list growth and ...
What do you like best about Customers.ai?
The speed at which CustomerAI builds our email list is nothing short of impressive.
As an account ...
The speed at which CustomerAI builds our email list is nothing short of impressive.
As an account ...
What do you like best about Customers.ai?
The speed at which CustomerAI builds our email list is nothing short of impressive.
As an account management support analyst, having a constantly growing list of engaged clients to communicate with has significantly increased our ability to deliver timely and relevant assistance.CustomerAI has streamlined our lead management processes.
The tool’s lead generation capabilities are a strategic asset for maintaining strong client relationships. Review collected by and hosted on G2.com.
What do you dislike about Customers.ai?
There are occasional hiccups in data syncing, but the support team is responsive and addresses issues promptly. Review collected by and hosted on G2.com.
What problems is Customers.ai solving and how is that benefiting you?
CustomerAI is solving the challenge of ensuring our email list is continuously growing with quality leads. This, in turn, empowers us to proactively support our clients, leading to improved satisfaction and loyalty. Review collected by and hosted on G2.com.
The speed at which CustomerAI builds our email list is nothing short of impressive.
As an account management support analyst, having a constantly growing list of engaged clients to communicate with has significantly increased our ability to deliver timely and relevant assistance.CustomerAI has streamlined our lead management processes.
The tool’s lead generation capabilities are a strategic asset for maintaining strong client relationships. Review collected by and hosted on G2.com.
What do you dislike about Customers.ai?
There are occasional hiccups in data syncing, but the support team is responsive and addresses issues promptly. Review collected by and hosted on G2.com.
What problems is Customers.ai solving and how is that benefiting you?
CustomerAI is solving the challenge of ensuring our email list is continuously growing with quality leads. This, in turn, empowers us to proactively support our clients, leading to improved satisfaction and loyalty. Review collected by and hosted on G2.com.
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What do you like best?
What do you like best about Customers.ai?
Running an online apparel shop, but our customer service is only available until 8 PM, so queries and c...
Running an online apparel shop, but our customer service is only available until 8 PM, so queries and c...
What do you like best about Customers.ai?
Running an online apparel shop, but our customer service is only available until 8 PM, so queries and comments past 8 PM are left unanswered. That was before we used MobileMonkey! We don’t have to worry about unanswered inquiries and possible orders just because of our operating times. The auto DM and response feature is heaven-sent! Review collected by and hosted on G2.com.
What do you dislike about Customers.ai?
Our sales grew immediately after using MobileMonkey, so no dislikes from us! Review collected by and hosted on G2.com.
Recommendations to others considering Customers.ai:
Manychat Review collected by and hosted on G2.com.
What problems is Customers.ai solving and how is that benefiting you?
We can’t force our staff to extend past 8PM everyday(we value work-life balance), so our solution was to set up a reliable auto DM and response chatbot that filters everything past operating hours! It helped us to stay connected with our customers 24 by 7. Review collected by and hosted on G2.com.
Running an online apparel shop, but our customer service is only available until 8 PM, so queries and comments past 8 PM are left unanswered. That was before we used MobileMonkey! We don’t have to worry about unanswered inquiries and possible orders just because of our operating times. The auto DM and response feature is heaven-sent! Review collected by and hosted on G2.com.
What do you dislike about Customers.ai?
Our sales grew immediately after using MobileMonkey, so no dislikes from us! Review collected by and hosted on G2.com.
Recommendations to others considering Customers.ai:
Manychat Review collected by and hosted on G2.com.
What problems is Customers.ai solving and how is that benefiting you?
We can’t force our staff to extend past 8PM everyday(we value work-life balance), so our solution was to set up a reliable auto DM and response chatbot that filters everything past operating hours! It helped us to stay connected with our customers 24 by 7. Review collected by and hosted on G2.com.
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Read less
Monkey Money - A Key To Make More M...
What do you like best about Customers.ai?
Creating an SMS chatbot to automate sales processes might seem intimidating to those with little tech e...
Creating an SMS chatbot to automate sales processes might seem intimidating to those with little tech e...
What do you like best about Customers.ai?
Creating an SMS chatbot to automate sales processes might seem intimidating to those with little tech experience. MobileMonkey piqued my interest for this very reason. We can now create custom SMS chatbots that could automatically text our leads whenever they meet our criteria with this sales outreach automation tool, which provides a lot of features that help automate and manage sales processes. Review collected by and hosted on G2.com.
What do you dislike about Customers.ai?
Overall, the software was great help. So, there is nothing as such that I disliked about the software. I have also recommended it to a bunch of my friends employed at various marketing agencies. Review collected by and hosted on G2.com.
Recommendations to others considering Customers.ai:
I have already recommended the software to some of my friends working for enterprises and mid marketing agencies. The software is a total hit! Review collected by and hosted on G2.com.
What problems is Customers.ai solving and how is that benefiting you?
As a result, it has automated the sales process with conversions, which is amazing to me. Keeping in touch with my clients has been easier with this tool. My absence does not affect MobileMonkey’s ability to generate conversations with leads promptly. I simply love the software as it has made sales quite easier for my enterprise. Review collected by and hosted on G2.com.
Creating an SMS chatbot to automate sales processes might seem intimidating to those with little tech experience. MobileMonkey piqued my interest for this very reason. We can now create custom SMS chatbots that could automatically text our leads whenever they meet our criteria with this sales outreach automation tool, which provides a lot of features that help automate and manage sales processes. Review collected by and hosted on G2.com.
What do you dislike about Customers.ai?
Overall, the software was great help. So, there is nothing as such that I disliked about the software. I have also recommended it to a bunch of my friends employed at various marketing agencies. Review collected by and hosted on G2.com.
Recommendations to others considering Customers.ai:
I have already recommended the software to some of my friends working for enterprises and mid marketing agencies. The software is a total hit! Review collected by and hosted on G2.com.
What problems is Customers.ai solving and how is that benefiting you?
As a result, it has automated the sales process with conversions, which is amazing to me. Keeping in touch with my clients has been easier with this tool. My absence does not affect MobileMonkey’s ability to generate conversations with leads promptly. I simply love the software as it has made sales quite easier for my enterprise. Review collected by and hosted on G2.com.
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Overall
Customers.ai offers robust automation features and user-friendly design, making it an excellent tool for improving marketing and sales processes. You’ll appreciate its lead generation capabilities, ease of integration with other tools, and responsive customer support. However, you should be ready for occasional technical issues and data syncing problems, which might require support intervention. The platform’s pricing is a mixed bag; some find it worthwhile, whereas others feel it’s too high for what it offers. You might also face challenges with campaign setup due to unclear instructions. Overall, the platform’s benefits tend to outweigh the drawbacks, making it a strong contender for enhancing your marketing efforts if you are prepared to navigate the occasional hiccup.
Customers.ai pricing
Here is the pricing information for Customers.ai:
| Meta Advertisers | Email Marketers | Meta Advertisers + Email Marketers | |
|---|---|---|---|
| Price (Monthly) | $199 /mo + applicable CPM fees | $199 /mo + applicable contact capture fees | $399 /mo + applicable CPM and contact capture fees |
| Free Trial | 7 days | 7 days | 7 days |
| Integrations | Meta CAPI, Meta Custom Audiences | Various ESPs such as Klaviyo, Sendlane, Salesforce, etc. | All integrations available for Meta Advertisers & Email Marketers |
| Event Match Quality Score | +7/10 | N/A | +7/10 |
| Return on Ad Spend (ROAS) | +30% | N/A | +20% |
| Contact Enrichment | N/A | Yes | Yes |
User reviews
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Customers.ai FAQ
What is Visitor Identification?
Visitor identification is the process of recognizing who visits a website. This technology enables businesses to understand visitor demographics, interests, and online activities. It is essential for personalized marketing, improving user experience, and increasing campaign effectiveness.
What is Remarketing?
Remarketing is a targeted marketing strategy that involves reaching out to users who have previously interacted with a website or mobile app. It uses data from these interactions to display relevant ads or content, re-engaging past visitors and encouraging them to return and complete a purchase or take other desired actions.
Why is Visitor Identification important?
Visitor Identification enhances personalization, improves user understanding, informs data-driven decisions, and increases conversion rates by providing insights into who visits your site.
Why is Remarketing important?
Remarketing targets users who have already shown interest, increasing conversion rates. It enhances brand recall, customizes messaging, is cost-effective compared to acquiring new customers, and improves overall ROI.
How can businesses maximize ROI using Visitor Identification and Remarketing?
Maximize ROI by segmenting your audience based on behavior or interests, creating personalized content, timing remarketing efforts effectively, continuously testing and optimizing campaigns, and ensuring compliance with data privacy laws.
What are the main features of Customers.ai?
Customers.ai offers website visitor identification, advanced audience segmentation, contact data enrichment, abandoned cart recovery, email deliverability tools, AI email writer, and various integrations with platforms like Meta, Shopify, Klaviyo, and Salesforce.
Is Customers.ai compliant with privacy laws?
Yes, Customers.ai complies with laws and regulations such as the CAN-SPAM Act of 2003, the European Union’s General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).
Which industries can benefit from Visitor Identification and Remarketing?
Almost every industry can benefit from these tools. Industries seeing great returns include ecommerce, travel & tourism, real estate, insurance, non-profit organizations, restaurants, hiring & employment services, education, finance, health, professional services, legal, retail, automotive, home services, and events & entertainment.
What can Customers.ai’s Website Visitor ID X-Ray Pixel reveal?
It can identify 20-35% of website visitors, providing data such as email addresses, names, page visited, date and time of visit, number of visits, referrer, and more.
How does the Website Visitor ID X-Ray Pixel work?
The X-Ray Pixel identifies website visitors without popups or forms, enriches visitor contacts with data, emails engaged visitors with AI-generated outreach, expands analytics, and syncs contacts to various automation and marketing tools for retargeting and outreach.
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About the author
M. Kooiker
As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.