The AI Reports

Customers.ai

What is Customers.ai?

Customers.ai enables businesses to automate their B2C marketing efforts, enhancing both efficiency and personalization. It uses AI to identify and engage potential customers through email with hyper-personalized content, which drives higher engagement rates. The platform offers integration capabilities with CRMs and other marketing tools to create a seamless sales outreach experience.

The service caters to various industries including e-commerce, travel, tourism, and real estate. By leveraging AI and data, Customers.ai allows users to target and convert leads effectively, directly impacting revenue growth.

Implementing Customers.ai into a business’s marketing strategy can significantly scale lead generation and improve email campaign results, demonstrating the tool’s commitment to advancing marketing automation and personalized outreach.

Customers.ai use cases

  1. Agencies optimizing clients’ B2C outreach strategies.
  2. E-commerce businesses automating cart abandonment campaigns.
  3. Travel agencies targeting high-intent travelers.
  4. Real estate agents engaging site visitors for property tours.
  5. Marketers enriching leads for tailored promotions.

Customers.ai functionalities

  • Lead Scoring: Score and categorize leads.
  • Email Automation: Send targeted campaigns.
  • Data Enrichment: Enhance lead profiles.
  • AI Copywriting: Generate personalized content.

Pros and Cons

Pros

  • AI-driven targeting improves accuracy.
  • Automated workflows enhance productivity.
  • Data enrichment allows for personalization.
  • Integration with existing CRMs streamlines processes.

Cons

  • Limited global prospecting data.
  • Learning curve for new users.

Customers.ai pricing

Feature NameFreeStarterProEnterprise
Monthly Price$0$199/month$499/monthCustom
Total Number of Contacts50 totalUp to 1,000/monthUp to 4,000/month5,000+
CSV ExportYesYesYesYes
Zapier IntegrationsYesYesYesYes
API & WebhooksYesYesYesYes
Email SupportYesYesYesYes
Advanced Lead Filter SettingsNot MentionedYesYesYes
Phone SupportNot MentionedNot MentionedYesYes
Dedicated CSMNot MentionedNot MentionedNot MentionedYes

Customers.ai reviews

3.8

Based on 310 reviews online

Customers.ai has received a variety of feedback that highlights both its strengths and weaknesses. Many users are happy with how the platform has enhanced their ability to engage with their audience through personalized experiences and more effective marketing campaigns. Features like user-friendly design and helpful email templates make it easier for businesses to connect with potential customers.

There are, however, minor concerns over occasional technical issues such as analytics inaccuracies and data syncing problems. These are viewed as manageable thanks to the available customer support. Some users wish the platform were more accessible to smaller businesses in terms of pricing and offered more advanced features.

On the downside, several users have encountered serious issues related to customer service and platform functionality, particularly after the transition from MobileMonkey to Customers.ai. Common complaints include unauthorized billing, problems cancelling the service, unresponsive support, and general dissatisfaction with how the platform operates, which has led to lost time and investment for some businesses.

Overall, the sentiment towards Customers.ai leans negative, predominantly due to critical feedback concerning service and operational effectiveness post-rebrand. Although the platform offers valuable marketing tools, prospective users should consider these challenges before deciding to use the service.

User reviews

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Customers.ai FAQ

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4.7 (113)

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4.5 (9578)

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4.6 (51)

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4.8 (15)

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About the author

M. Kooiker

M. Kooiker

As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.