Brand24 is a social listening tool that uses AI to monitor mentions and track brand performance online. It assists you in protecting your brand reputation by analyzing mentions across platforms like social media, news, blogs, and forums. With it, you can leverage AI solutions to gain valuable insights and improve brand awareness.
Its AI-powered sentiment analysis breaks down audience opinions into positive, negative, or neutral, allowing you to streamline reporting and automate data collection. Brand24 detects market trends and key discussions, refining your social strategy.
Benefit from personalized reports and custom alerts, allowing you to act promptly on critical mentions. Ideal for businesses seeking to enhance customer engagement and stay ahead in the digital arena.
Brand24 stands out for its comprehensive social media monitoring and user-friendly interface. Many reviewers highlight its real-time tracking, excellent customer service, effective sentiment analysis, and reporting capabilities. The ease of setup and ability to stay updated with mentions across various platforms make it a valuable tool for online reputation management.
Some reviewers noted that Brand24 may have limitations in sentiment analysis accuracy and it can be costly, especially for smaller organizations. There are mentions about occasional lags in performance and the need for more integrations or data sources.
Brand24 provides extensive coverage of brand mentions across social media, podcasts, and blogs, allowing businesses to stay updated on discussions relevant to their brand.
The sentiment analysis feature sometimes misinterprets emotions or context, leading to inaccuracies.
The best feature of this software is being notified when your brand is mentioned on social media. Not only that but they monitor podcasts and blogs.
I think the algorithms that determine the type of social media entry (positive, negative, or neutral) needs to be reviewed to ensure a higher level of accuracy.
The tool is easy to navigate and set up, offering a straightforward experience for brand monitoring.
The service can be expensive, potentially limiting its accessibility for smaller organizations.
Brand24's user-friendly interface stands out as one of its major strengths. Navigating through the platform is intuitive.
I feel that small organizations cannot afford to buy this tool as it is expensive other than this it has excellent features.
Brand24 is known for its responsive and helpful customer service, ensuring users get the most out of the platform.
The tool may miss mentions from some platforms or lack certain integrations, affecting its coverage comprehensiveness.
Amazing customer service attention throughout my experience using this platform.
Limited data sources: Although Brand24 monitors various online sources, it may not cover every single platform or website.
Brand24 provides real-time updates and alerts, helping users to stay informed and respond promptly to online mentions.
There are occasional performance issues, such as lags when updating data.
Real-time monitoring: Brand24 allows me to track mentions of my brand, products, or services across social media, blogs, forums, and other online sources in real-time.
Occasionally, when deleting mentions, the software takes some time to update and provide an accurate count of mentions.
The tool offers robust exporting and reporting capabilities that aid in creating comprehensive overviews of online presence and campaign performance.
I appreciate most about Brand24 is data exporting. This feature enables me to create highly polished reports for meetings.
Brand24 stands out for its comprehensive social media monitoring and user-friendly interface. Many reviewers highlight its real-time tracking, excellent customer service, effective sentiment analysis, and reporting capabilities. The ease of setup and ability to stay updated with mentions across various platforms make it a valuable tool for online reputation management.
Brand24 provides extensive coverage of brand mentions across social media, podcasts, and blogs, allowing businesses to stay updated on discussions relevant to their brand.
The best feature of this software is being notified when your brand is mentioned on social media. Not only that but they monitor podcasts and blogs.
The tool is easy to navigate and set up, offering a straightforward experience for brand monitoring.
Brand24's user-friendly interface stands out as one of its major strengths. Navigating through the platform is intuitive.
Brand24 is known for its responsive and helpful customer service, ensuring users get the most out of the platform.
Amazing customer service attention throughout my experience using this platform.
Brand24 provides real-time updates and alerts, helping users to stay informed and respond promptly to online mentions.
Real-time monitoring: Brand24 allows me to track mentions of my brand, products, or services across social media, blogs, forums, and other online sources in real-time.
The tool offers robust exporting and reporting capabilities that aid in creating comprehensive overviews of online presence and campaign performance.
I appreciate most about Brand24 is data exporting. This feature enables me to create highly polished reports for meetings.
Some reviewers noted that Brand24 may have limitations in sentiment analysis accuracy and it can be costly, especially for smaller organizations. There are mentions about occasional lags in performance and the need for more integrations or data sources.
The sentiment analysis feature sometimes misinterprets emotions or context, leading to inaccuracies.
I think the algorithms that determine the type of social media entry (positive, negative, or neutral) needs to be reviewed to ensure a higher level of accuracy.
The service can be expensive, potentially limiting its accessibility for smaller organizations.
I feel that small organizations cannot afford to buy this tool as it is expensive other than this it has excellent features.
The tool may miss mentions from some platforms or lack certain integrations, affecting its coverage comprehensiveness.
Limited data sources: Although Brand24 monitors various online sources, it may not cover every single platform or website.
There are occasional performance issues, such as lags when updating data.
Occasionally, when deleting mentions, the software takes some time to update and provide an accurate count of mentions.
Brand24 provides a comprehensive social media monitoring solution praised for its user-friendly interface, real-time insights, and excellent customer support. You will find real-time tracking and reporting features especially valuable, helping manage your online reputation effectively. However, prepare for potential limitations in sentiment analysis accuracy and budget considerations as it might be expensive for smaller businesses. While the platform offers extensive data coverage, it may occasionally lag and miss certain mentions. If you’re looking for a tool with strong capabilities for monitoring and evaluating your online presence, Brand24 could be a strong contender, though consider the cost and check its coverage against your requirements. The overall sentiment towards Brand24 is positive, with a few noted reservations about cost and data accuracy.
Here is a breakdown of the pricing plans offered:
Feature | Individual | Team | Pro | Enterprise |
---|---|---|---|---|
Price (Monthly) | $149 | $199 | $299 | $499 |
Price (Monthly if Paid Yearly) | $119 | $159 | $239 | $399 |
Keywords | 3 | 7 | 12 | 25 |
Mentions Per Month | 2K | 10K | 40K | 100K |
Users | 1 user | Unlimited | Unlimited | Unlimited |
Update Frequency | Every 12h | Hourly | Real-time | Real-time |
AI Features | Basic | Basic | Advanced | Advanced |
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