The AI Reports

Sapling

What is Sapling?

Sapling acts as a language model copilot for customer-facing teams, assisting with real-time suggestions for message responses. By integrating with various CRM and messaging platforms, Sapling helps you to efficiently compose personalized replies, while also providing insights and coaching opportunities. With its machine learning system trained on millions of sentences, it enhances grammar and language quality beyond typical checkers.

Sapling’s advanced features, like Autocomplete Everywhere and Sapling Suggest, offer you rapid retrieval of relevant responses, reducing response times significantly. The tool aims to handle high volumes of inquiries with human-in-the-loop efficiency, rather than employing rigid decision tree models. It helps connect professional communication with practical AI insights for content governance and error tracking, addressing your compliance and productivity needs.

Whether working on emails, ticket systems, or social media chat, Sapling’s integration capabilities enable seamless usability across your team’s preferred tools. It ensures message consistency and error reduction, promoting an effective team knowledge-sharing environment. For developers, Sapling provides an API/SDK for integrating AI functionality into applications, offering valuable business insights from conversational data.

M. Kooiker

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Sapling use cases

  1. If you’re a customer service supervisor handling large volumes of queries, Sapling can manage your team’s response efficiency.
  2. If you are a sales team manager, Sapling helps to improve communication quality and accuracy across messaging platforms.
  3. If you’re a business owner needing to maintain consistent and professional interaction with clients, Sapling can support your team.
  4. If you’re a developer tasked with integrating writing assistant tools, Sapling’s API/SDK facilitates seamless integration into applications.
  5. If you are an enterprise looking for deployment options to meet security standards, Sapling offers on-premises and self-hosted solutions.

Sapling functionalities

  • Enhance Response Speed: Provides real-time reply suggestions.
  • Improve Language Quality: Catches 60% more grammar issues.
  • Share Team Knowledge: Uses snippet libraries and macros.
  • Integrate Seamlessly: Works across CRM and messaging tools.

Sapling review summary

4.3

Based on 28 reviews online

Pros

Sapling stands out with its ease of use, providing helpful grammar and writing suggestions. The AI-powered tool effectively integrates with multiple platforms like Gmail and Microsoft 365, making writing efficient and professional. Features like Sapling Suggest™ and Autocomplete Everywhere™ enhance productivity by offering better context understanding than competitors. The tool is particularly valuable for drafting emails and creating content quickly, thus improving time management.

Cons

While Sapling is praised for its various features, there are notable shortcomings. Lack of Safari support can be problematic for MacOS users seeking integration. Certain advanced features come with additional costs, impacting accessibility for some. Customer support received criticism concerning unresponsiveness and priority treatment, which could be off-putting for potential customers.

Ease of Use

Sapling is known for its user-friendly interface and immediate effectiveness in catching grammar and spelling errors.

Limited Browser Support

Sapling lacks support for Safari, limiting accessibility for MacOS users.

Sapling is super easy to use. It was a one click download and it immediately began catching a majority of my grammar and spelling errors.
The Sapling App does not work on certain platform, such as Safari. It will be nice if they can integrate their App to Safari since many MacBook users use Safari instead of Chrome.

Integration with Platforms

The tool integrates with a variety of applications, aiding text-based platforms such as Gmail, Microsoft 365, and more.

Customer Support Issues

Concerns about unprofessional customer handling and responsiveness were raised.

It integrates well with Gmail, Microsoft 365, and other essential applications.
Pathetic customer handling and support. Have no regard for customer satisfaction!!

Advanced Writing Assistance

Sapling provides accurate grammar suggestions and writing tone styles, enhancing the quality of text in different contexts.

Integration Complications

Integration with certain applications can be complicated or incomplete.

It's very flexible with the English language, most of its suggestions are reasonable. No false positives!
Not obvious how to integrate into other applications outside of the web browser.

Improved Productivity

With features like Sapling Suggest™ and Autocomplete Everywhere™, users experience increased efficiency in tackling writing tasks.

Additional Costs for Features

Some of the advanced features require payment plans, which might not be competitively priced.

Sapling Suggest™ and Autocomplete Everywhere™ features making outstanding and outmatch the competition by making sure all needs are met to the user.
Some features are limited to paid plans but I have used it in trials and paying for the plan definitely worth it.

Pros

Sapling stands out with its ease of use, providing helpful grammar and writing suggestions. The AI-powered tool effectively integrates with multiple platforms like Gmail and Microsoft 365, making writing efficient and professional. Features like Sapling Suggest™ and Autocomplete Everywhere™ enhance productivity by offering better context understanding than competitors. The tool is particularly valuable for drafting emails and creating content quickly, thus improving time management.

Ease of Use

Sapling is known for its user-friendly interface and immediate effectiveness in catching grammar and spelling errors.

Sapling is super easy to use. It was a one click download and it immediately began catching a majority of my grammar and spelling errors.

Integration with Platforms

The tool integrates with a variety of applications, aiding text-based platforms such as Gmail, Microsoft 365, and more.

It integrates well with Gmail, Microsoft 365, and other essential applications.

Advanced Writing Assistance

Sapling provides accurate grammar suggestions and writing tone styles, enhancing the quality of text in different contexts.

It's very flexible with the English language, most of its suggestions are reasonable. No false positives!

Improved Productivity

With features like Sapling Suggest™ and Autocomplete Everywhere™, users experience increased efficiency in tackling writing tasks.

Sapling Suggest™ and Autocomplete Everywhere™ features making outstanding and outmatch the competition by making sure all needs are met to the user.

Cons

While Sapling is praised for its various features, there are notable shortcomings. Lack of Safari support can be problematic for MacOS users seeking integration. Certain advanced features come with additional costs, impacting accessibility for some. Customer support received criticism concerning unresponsiveness and priority treatment, which could be off-putting for potential customers.

Limited Browser Support

Sapling lacks support for Safari, limiting accessibility for MacOS users.

The Sapling App does not work on certain platform, such as Safari. It will be nice if they can integrate their App to Safari since many MacBook users use Safari instead of Chrome.

Customer Support Issues

Concerns about unprofessional customer handling and responsiveness were raised.

Pathetic customer handling and support. Have no regard for customer satisfaction!!

Integration Complications

Integration with certain applications can be complicated or incomplete.

Not obvious how to integrate into other applications outside of the web browser.

Additional Costs for Features

Some of the advanced features require payment plans, which might not be competitively priced.

Some features are limited to paid plans but I have used it in trials and paying for the plan definitely worth it.

Sapling user reviews

04/02/2022
Impressive AI writing assistant and...
Overall:
Very satisfied since the features provided by the software fit all our needs in publications. I wish there could be a Safari version.<br...
Overall:
Very satisfied since the features provided by the software fit all our needs in publications. I wish there could be a Safari version.
Pros:
Easy to use and quick download. It understands the writing context better than competition like grammarly. Sapling Suggest™ and Autocomplete Everywhere™ features making outstanding and outmatch the competition by making sure all needs are met to the user. Beyond grammar errors corrections, many pro features are also tailored for professionals who work with customers.
Cons:
The support of browsers is limited and no support for Safari web browser for MacOS users
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28/05/2020
This is hands down the best grammar...
Pros:
As a browser extension it integrates with all text based applications I use, boosting my efficiency and productivity.
Cons:
Spell...
Pros:
As a browser extension it integrates with all text based applications I use, boosting my efficiency and productivity.
Cons:
Spell checking could be better, but it has already become quite good!
Alternatives Considered:
Grammarly Business
Reasons for Choosing Sapling:
Better grammar suggestions.
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08/06/2022
Best Experience ever
Pros:
Highly Recommended, Easy and Responsive, Best Grammar Tool I Ever Used.
Cons:
I have not experienced any problems so far.
Pros:
Highly Recommended, Easy and Responsive, Best Grammar Tool I Ever Used.
Cons:
I have not experienced any problems so far.
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31/07/2020
Low effort -> big improvement
Sapling has been a low effort way to ensure my emails are high quality. I don't worry about proof reading anymore because I've come to expect a nice l...
Sapling has been a low effort way to ensure my emails are high quality. I don’t worry about proof reading anymore because I’ve come to expect a nice little suggestion to pop up. I’ve gotten to learn a few things about proper grammar as I use it more. Date of experience:
July 31, 2020
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03/06/2020
Wayyy better than Grammarly
Longtime user of Grammarly. Got a little annoyed by them consistently missing some fairly basic corrections. Switched to Sapling based on a friend's r...
Longtime user of Grammarly. Got a little annoyed by them consistently missing some fairly basic corrections. Switched to Sapling based on a friend’s recommendation, was pleasantly surprised by how much better they were at picking up grammatic mistakes, and even suggesting edits to sentences to make my messaging more concise. I’ll be a Sapling customer for a while! Date of experience:
June 03, 2020
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21/07/2023
G2
Great AI Tool for content generatio...
What do you like best about Sapling?
We have been using Sapling to create content for our email marketing campaigns which need immense text data ...
What do you like best about Sapling?
We have been using Sapling to create content for our email marketing campaigns which need immense text data for a smooth customer journey with high value. Sampling also helps us to check spelling and correct grammatical mistakes in lengthy paragraphs which is a great thing for us.
AI Content Detector is one of the best features which I like about Saplin. Review collected by and hosted on G2.com.
What do you dislike about Sapling?
Sapling has to offer all the basic things which an AI content creator requires but it needs improvement when it comes to creating technical content like specific software tasks. It also needs to improve the integration part with other tools. Review collected by and hosted on G2.com.
What problems is Sapling solving and how is that benefiting you?
Sapling is best for creating content for emails and for websites which is a tough task when it comes to writing a huge amount of content on your own. Earlier, we use to take hours just to complete newsletter content but with Sapling it’s too easy and fast. Review collected by and hosted on G2.com.
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19/07/2023
G2
Sapling.ai Perfect review
What do you like best about Sapling?
I've been using it for some time, and so far it works well. Best grammar and writing suggestions AI among ot...
What do you like best about Sapling?
I’ve been using it for some time, and so far it works well. Best grammar and writing suggestions AI among other similar tools. It includes numerous connectors with third-party applications like Linkedin, Slack, Microsoft 365, and gmail. Review collected by and hosted on G2.com.
What do you dislike about Sapling?
I have not used it for very long, but thus far there are no major drawbacks! one issue i want to give some attention that some times it automatically sign-out. but this is a low priority issue. Review collected by and hosted on G2.com.
What problems is Sapling solving and how is that benefiting you?
As I compose letters and articles, Sapling.ai provides more suggestions than Grammarly and Quillbot. App responds quickly and clearly. I also appreciate how visually beautiful the user interface is. It’s simple to use and quite clean. Review collected by and hosted on G2.com.
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15/08/2023
G2
Create Content Without Grammar Mist...
What do you like best about Sapling?
What I love about Sapling is that it gives accurate suggestions while writing and check the grammar of parag...
What do you like best about Sapling?
What I love about Sapling is that it gives accurate suggestions while writing and check the grammar of paragraphs. It integrates well with Gmail, Microsoft 365, and other essential applications. Review collected by and hosted on G2.com.
What do you dislike about Sapling?
There can be more writing suggestions. There is a need to work on content creation. Review collected by and hosted on G2.com.
What problems is Sapling solving and how is that benefiting you?
It helps me to create content, and write emails professionally free from grammar mistakes. it saves me time and makes me more productive. Its interface is simple. Review collected by and hosted on G2.com.
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27/07/2023
G2
Review for Sapling
What do you like best about Sapling?
It integrate AI and works on multiple text-based platform, such as Gmail, Slack, and many other web applicat...
What do you like best about Sapling?
It integrate AI and works on multiple text-based platform, such as Gmail, Slack, and many other web application. In addition, it helps checking grammer and setting tones for users’ writing. Review collected by and hosted on G2.com.
What do you dislike about Sapling?
The Sapling App does not work on certain platform, such as Safari. It will be nice if they can integrate their App to Safari since many MacBook users use Safari instead of Chrome. Review collected by and hosted on G2.com.
What problems is Sapling solving and how is that benefiting you?
Sapling has fast response, which helps me save huge amount of time when I need writing assistance on checking grammer and setting professional tone for my writings. Review collected by and hosted on G2.com.
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02/06/2022
Horrible sales support
Overall:
We were in conversation for 5 days where our developers spent precious time on integrating the API with our product, and finally after s...
Overall:
We were in conversation for 5 days where our developers spent precious time on integrating the API with our product, and finally after sending out multiple reminders were told that “they have other customers” and we “are not a priority”. Have no idea how big of a firm they are, but absolutely horrified with this level of customer support and query handling in 2022!! Technically you might be ok, but as a potential customer, I would never trust Sapling AI ever with this level of support. Finally decided to go ahead with Languagetool.org (would have loved if Grammarly API is out of beta)
Pros:
Would have loved this;but couldn’t get past the absolutely horrendous sales support we received
Cons:
Pathetic customer handling and support. Have no regard for customer satisfaction!!
Reasons for Switching to Sapling:
Hoping for a better accuracy
Vendor Response
By Sapling Intelligence on July 6, 2022
Unfortunately this is an inbound prospect who incessantly contacted us. He and an associate sent 6 contact form requests / emails in 2 days despite us responding to the first 3. They were looking for multilingual support (additional languages to what we supported). We said during an intro call we’d try and implement more languages soon, but as a team got caught up with other tasks. They then sent 4 more followups in 3 days. We never received/accepted any compensation. The prospect even claimed “I am feeling ghosted” even though this required us to add new product features, and he himself says we were in conversation for a total of 5 days.
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18/07/2023
G2
My Sapling review
What do you like best about Sapling?
For guys like me who use and write like 12 emails per minute, this language model is very useful cause it al...
What do you like best about Sapling?
For guys like me who use and write like 12 emails per minute, this language model is very useful cause it allows you to be faster and more professional at the same time, I have no doubt that this is one of the best AI that I have ever used. Review collected by and hosted on G2.com.
What do you dislike about Sapling?
No always complete the sentences that I really want to say, I know that this is Artificial intelligence but it can be improved to be more efficient and allow us to make our job easier Review collected by and hosted on G2.com.
What problems is Sapling solving and how is that benefiting you?
It is very common that I’m working on an email and then I get a different one at the same time, with Sapling I can be multitasking as the AI helps me to make it quick and easy Review collected by and hosted on G2.com.
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15/07/2022
Sapling
Overall:
Sapling is the best tool for HR to manage the workflow of the companies. It is used by most mid-market agencies. It helps the HR team su...
Overall:
Sapling is the best tool for HR to manage the workflow of the companies. It is used by most mid-market agencies. It helps the HR team support data-driven decisions.
Pros:
Time management as we upcoming task can schedule To do list can track onboarding workflow management
Cons:
the org chart takes a lot of time to load log in after every 30 minutes is not good
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12/06/2024
Write like a pro with the Sapling.a...
I love using the Sapling.ai extension to help ensure that my words come out just right!
Not sure if this great review will show up on TrustPilot ...
I love using the Sapling.ai extension to help ensure that my words come out just right!
Not sure if this great review will show up on TrustPilot or not. Hope this helps, TJ
Date of experience:
June 10, 2024
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Overall

Choosing the right tool involves balancing benefits and shortcomings. Sapling shines with its ease of use and integration capabilities, providing significant time-saving benefits through advanced writing assistance features. However, you should be ready to face potential challenges, like limited browser support and integration complexities, especially if you rely on specific platforms like Safari. Be aware of additional costs for accessing all features. Despite its strengths, customer support reports suggest checking this aspect thoroughly before committing to Sapling. While it offers excellent assistance for text-based tasks, weigh these aspects against your needs to decide if it’s the right tool for you. Overall, feedback leans toward a positive sentiment, but with caution advised.

Sapling pricing

Sapling offers a range of pricing plans tailored for individuals, teams, and developers. Here’s a breakdown of the available plans:

Feature Free Pro Enterprise
Price $0 / mo $25 / month
($12 / mo if paid annually)
Contact Us
Basic suggestions Use on free domains Unlimited use on premium domains Unlimited use on premium domains
Snippets 20 Unlimited Unlimited
Advanced premium suggestions Enabled Enabled
Email & ticket support Yes Yes
Team analytics Yes

User reviews

There are no reviews yet. Be the first one to write one.

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About the author

Picture of M. Kooiker

M. Kooiker

As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.