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Tiledesk
- Last updated: 2 Jul 2024
What is Tiledesk?
Tiledesk is a comprehensive customer engagement tool that utilizes artificial intelligence to streamline communication between businesses and their clients. It integrates with platforms like WhatsApp, Facebook, and Shopify, offering a no-code design studio for creating AI chatbots.
These AI chatbots improve customer service efficiency by using GPT technology to handle inquiries and support tasks. They also provide a seamless multichannel support experience.
Additionally, Tiledesk supports collaboration among chatbot developers through its open-source community, encouraging innovation and sharing in the field of conversational AI.
Tiledesk use cases
- Businesses enhancing customer support with AI chatbots.
- Teams designing custom chat flows using a no-code interface.
- Developers integrating live chat functions with existing websites.
- Marketers boosting engagement through automated conversation strategies.
Tiledesk functionalities
- Customize Chatbots: Design without coding skills.
- AI Support: Utilize GPT-powered assistance.
- Integration: Cross-platform connection enabled.
- Collaboration: Open-source community participation.
Pros and Cons
Pros
- No-code chatbot customization.
- Integration with multiple platforms.
- GPT-powered AI assistance.
- Access to a supportive open-source community.
Cons
- Limited free plan.
- Potential learning curve for advanced customizations.
Tiledesk pricing
| Feature name | Sandbox | Basic | Basic (Yearly) | Premium | Premium (Yearly) | Custom |
|---|---|---|---|---|---|---|
| Price per month | Free Forever | €15 | €12.50 | €100 | €83.33 | Contact Sales |
| Seats included | 1 | 1 | 1 | 2 | 2 | Custom |
| Conversations (per month) | 200 | 800 | 800 | 3,000 | 3,000 | Custom |
| Chatbots | 2 | 5 | 5 | 20 | 20 | Custom |
| AI Tokens | 10,000 | 50,000 | 50,000 | 250,000 | 250,000 | Custom |
Tiledesk reviews
Tiledesk users have a lot to say about how the service turned their helpdesk operations around. There’s a lot of love for its comprehensive features, such as the seamless integration with social media and the mix of AI and human support, which seems to be a big hit. The service’s support team gets a shoutout for being right on the ball, with users appreciating their prompt and effective assistance. The cherry on top for many is the ‘Free Forever’ plan, which is a rare find and adds a lot of value.
There’s a notable lack of gripes or even neutral sentiments in the feedback provided, which might imply that users didn’t find much to complain about, or possibly, criticisms were just not mentioned. It’s a bit of a one-sided story without those constructive critiques that help round out the picture.
With not a negative word in sight within the shared reviews, it’s clear that those who’ve had a voice are fans of what Tiledesk brings to their table.
Giving a final nod to Tiledesk, the outcome is unmistakably positive. It seems to be hitting all the right notes with its user base, providing not just a tool, but a solution that users are happy to rally behind. The lack of negative feedback, whether it’s the absence of issues or just unmentioned, underlines a general user satisfaction that’s hard to ignore.
User reviews
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Tiledesk FAQ
What is included in Tiledesk's free plan?
The free plan offers basic chatbot functionalities, limited conversation counts, and a drag-and-drop design interface for 14 days without a credit card.
Can Tiledesk chatbots be integrated on multiple sites?
Yes, the Tiledesk platform allows chatbots to be utilized across different websites, enhancing customer support capabilities.
Which credit cards are accepted by Tiledesk?
Tiledesk accepts payments through commonly used credit cards such as Visa, Mastercard, and American Express.
How does Tiledesk use AI tokens?
AI tokens are used in Tiledesk to operate GPT-3.5 and GPT-4 models for natural language processing in chatbots.
How are conversation limits calculated in Tiledesk?
Conversation limits are based on the number of individual engagements with a chatbot, with each conversation counting as one session, irrespective of message quantity.
Does Tiledesk offer chatbot customization?
Tiledesk facilitates chatbot customization through a user-friendly, no-code design studio, available for different subscription plans.
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About the author
M. Kooiker
As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.