The AI Reports

Tiledesk

What is Tiledesk?

Tiledesk is a comprehensive customer engagement tool that utilizes artificial intelligence to streamline communication between businesses and their clients. It integrates with platforms like WhatsApp, Facebook, and Shopify, offering a no-code design studio for creating AI chatbots.

These AI chatbots improve customer service efficiency by using GPT technology to handle inquiries and support tasks. They also provide a seamless multichannel support experience.

Additionally, Tiledesk supports collaboration among chatbot developers through its open-source community, encouraging innovation and sharing in the field of conversational AI.

Tiledesk use cases

  1. Businesses enhancing customer support with AI chatbots.
  2. Teams designing custom chat flows using a no-code interface.
  3. Developers integrating live chat functions with existing websites.
  4. Marketers boosting engagement through automated conversation strategies.

Tiledesk functionalities

  • Customize Chatbots: Design without coding skills.
  • AI Support: Utilize GPT-powered assistance.
  • Integration: Cross-platform connection enabled.
  • Collaboration: Open-source community participation.

Pros and Cons

Pros

  • No-code chatbot customization.
  • Integration with multiple platforms.
  • GPT-powered AI assistance.
  • Access to a supportive open-source community.

Cons

  • Limited free plan.
  • Potential learning curve for advanced customizations.

Tiledesk pricing

Feature nameSandboxBasicBasic (Yearly)PremiumPremium (Yearly)Custom
Price per monthFree Forever€15€12.50€100€83.33Contact Sales
Seats included11122Custom
Conversations (per month)2008008003,0003,000Custom
Chatbots2552020Custom
AI Tokens10,00050,00050,000250,000250,000Custom

Tiledesk reviews

4.3

Based on 8 reviews online

Customers have high praise for Tiledesk, highlighting its effective blend of AI and human support that boosts website assistance capabilities. The “Free Forever” plan comes up often as a big plus, making Tiledesk accessible for many businesses. The helpful and prompt customer service from the Tiledesk team is another commendable aspect.

On the downside, the reviews don’t delve into how Tiledesk stands up against its rivals or detail its performance over time. This leaves some questions unanswered about its practical day-to-day use and how it fits into varied business contexts.

Notably, there’s an absence of explicit criticism in the shared opinions, suggesting either a particularly satisfied user base or a limited array of feedback. This lack could either point to the service’s efficiency or hint at a need for more varied user experiences to unearth any weaknesses.

Taking the review sentiment into account, the verdict on Tiledesk is predominantly positive. The service seems to offer significant value with its feature-rich platform and exceptional customer support. Although a deeper analysis and comparisons could enhance understanding, the available feedback positions Tiledesk as a potent tool for improving customer support activities.

User reviews

There are no reviews yet. Be the first one to write one.

Tiledesk FAQ

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About the author

M. Kooiker

M. Kooiker

As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.