The AI Reports

Tidio

What is Tidio?

Tidio combines live chat capabilities with AI-driven automation to enhance customer service. This tool integrates with various platforms, including Shopify and WordPress, and offers a range of functionalities like Lyro AI, an AI support agent for handling customer inquiries.

Utilizing automation, businesses can manage conversations, support tickets, and email campaigns more efficiently. Tidio also provides analytics to help improve customer interactions and service outcomes.

By capitalizing on AI technology, Tidio supports businesses in scaling customer service operations, thus potentially reducing response times and increasing customer satisfaction.

Tidio use cases

  1. A business owner automating customer service with chatbots.
  2. An e-commerce manager tracking customer inquiries with analytics.
  3. A marketing team creating targeted email campaigns for engagement.
  4. A support team utilizing AI for handling high chat volumes.

Tidio functionalities

  • Live Chat: Real-time customer conversations
  • AI Chatbots: Automated customer interactions
  • Analytics: Data-driven service improvements
  • Lyro AI: AI-driven customer support agent

Pros and Cons

Pros

  • Provides 24/5 support for continuous assistance
  • Offers a lightweight widget for ease of integration
  • Enhances productivity with AI automation
  • Features multichannel support to reach customers on various platforms

Cons

  • Free version may have limited features compared to paid plans
  • May require a learning curve for setting up advanced chatbot workflows

Tidio pricing

Feature nameFreeStarterGrowthTidio+
Price per month$0$29Starts at $59Starts at $398
Conversations50100250 – 1000Custom
SeatsUnlimitedUnlimitedUnlimitedUnlimited
Live chat & TicketingYesYesYesYes
Advanced analyticsNoNoYesYes
Custom brandingNoAdd-onAdd-onYes

Tidio reviews

2.8

Based on 34 reviews online

Users praise Tidio for its robust functions, especially noting its compatibility with small business needs and the generous offerings of its free tier. The chatbot is appreciated for handling simple to complex interactions without much hassle.

On the neutral side, reviews suggest that while the free features meet expectations, there are areas such as real-time visitor tracking that leave room for improvement. Some users seem content but not overly impressed.

However, some customers express dissatisfaction, citing issues with unwarranted charges and difficulties with customer support. Complaints about tedious login procedures and a lack of integration with other messaging platforms also surface.

Considering the feedback, the verdict on Tidio is decidedly mixed. While it garners acclaim for its primary chatbot capabilities and usefulness to small ventures, the service faces criticism regarding its customer support and billing methods.

User reviews

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Tidio FAQ

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About the author

M. Kooiker

M. Kooiker

As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.