The AI Reports

Tidio

What is Tidio?

Tidio combines live chat capabilities with AI-driven automation to enhance customer service. This tool integrates with various platforms, including Shopify and WordPress, and offers a range of functionalities like Lyro AI, an AI support agent for handling customer inquiries.

Utilizing automation, businesses can manage conversations, support tickets, and email campaigns more efficiently. Tidio also provides analytics to help improve customer interactions and service outcomes.

By capitalizing on AI technology, Tidio supports businesses in scaling customer service operations, thus potentially reducing response times and increasing customer satisfaction.

Tidio use cases

  1. A business owner automating customer service with chatbots.
  2. An e-commerce manager tracking customer inquiries with analytics.
  3. A marketing team creating targeted email campaigns for engagement.
  4. A support team utilizing AI for handling high chat volumes.

Tidio functionalities

  • Live Chat: Real-time customer conversations
  • AI Chatbots: Automated customer interactions
  • Analytics: Data-driven service improvements
  • Lyro AI: AI-driven customer support agent

Pros and Cons

Pros

  • Provides 24/5 support for continuous assistance
  • Offers a lightweight widget for ease of integration
  • Enhances productivity with AI automation
  • Features multichannel support to reach customers on various platforms

Cons

  • Free version may have limited features compared to paid plans
  • May require a learning curve for setting up advanced chatbot workflows

Tidio pricing

Feature nameFreeStarterGrowthTidio+
Price per month$0$29Starts at $59Starts at $398
Conversations50100250 – 1000Custom
SeatsUnlimitedUnlimitedUnlimitedUnlimited
Live chat & TicketingYesYesYesYes
Advanced analyticsNoNoYesYes
Custom brandingNoAdd-onAdd-onYes

Tidio reviews

2.4

Based on 44 reviews online

Tidio’s AI chatbot service receives mixed reviews. On one hand, users praise its value for money and the robustness of the AI, finding it a useful tool for engaging with customers, especially in small business contexts. The company’s prompt action against scammers using the platform also earns positive marks, demonstrating a commitment to user safety and service quality.

However, feedback is not universally positive. Some users encounter hurdles with the service’s functionality, including limited integration and issues with chatbot effectiveness. Concerns about subscription renewals, upgrading problems, and a need for improved customer integration reflect areas for enhancement. Despite these hurdles, many appreciate the concepts behind Tidio’s offerings but call for a smoother user experience.

Negative remarks center on problems like abrupt subscription renewals, price hikes without warning, and a lack of responsive customer service. Additionally, critiques about the service being exploited by scammers raise concerns over Tidio’s user verification process. These complaints paint a picture of a service with potential, hampered by significant operational and ethical issues.

Considering the feedback, Tidio presents a mixed bag of compelling features and challenging shortcomings. Positive aspects like effective AI and proactive scam prevention sit alongside critical concerns about billing practices and customer service. Prospective users should approach with caution, keeping in mind both the reported strengths and weaknesses of the service.

User reviews

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Tidio FAQ

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About the author

M. Kooiker

M. Kooiker

As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.