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Tidio
- Last updated: 10 Jun 2024
What is Tidio?
Tidio combines live chat capabilities with AI-driven automation to enhance customer service. This tool integrates with various platforms, including Shopify and WordPress, and offers a range of functionalities like Lyro AI, an AI support agent for handling customer inquiries.
Utilizing automation, businesses can manage conversations, support tickets, and email campaigns more efficiently. Tidio also provides analytics to help improve customer interactions and service outcomes.
By capitalizing on AI technology, Tidio supports businesses in scaling customer service operations, thus potentially reducing response times and increasing customer satisfaction.
Tidio use cases
- A business owner automating customer service with chatbots.
- An e-commerce manager tracking customer inquiries with analytics.
- A marketing team creating targeted email campaigns for engagement.
- A support team utilizing AI for handling high chat volumes.
Tidio functionalities
- Live Chat: Real-time customer conversations
- AI Chatbots: Automated customer interactions
- Analytics: Data-driven service improvements
- Lyro AI: AI-driven customer support agent
Pros and Cons
Pros
- Provides 24/5 support for continuous assistance
- Offers a lightweight widget for ease of integration
- Enhances productivity with AI automation
- Features multichannel support to reach customers on various platforms
Cons
- Free version may have limited features compared to paid plans
- May require a learning curve for setting up advanced chatbot workflows
Tidio pricing
| Feature name | Free | Starter | Growth | Tidio+ |
|---|---|---|---|---|
| Price per month | $0 | $29 | Starts at $59 | Starts at $398 |
| Conversations | 50 | 100 | 250 – 1000 | Custom |
| Seats | Unlimited | Unlimited | Unlimited | Unlimited |
| Live chat & Ticketing | Yes | Yes | Yes | Yes |
| Advanced analytics | No | No | Yes | Yes |
| Custom branding | No | Add-on | Add-on | Yes |
Tidio reviews
Tidio’s AI chatbot service receives mixed reviews. On one hand, users praise its value for money and the robustness of the AI, finding it a useful tool for engaging with customers, especially in small business contexts. The company’s prompt action against scammers using the platform also earns positive marks, demonstrating a commitment to user safety and service quality.
However, feedback is not universally positive. Some users encounter hurdles with the service’s functionality, including limited integration and issues with chatbot effectiveness. Concerns about subscription renewals, upgrading problems, and a need for improved customer integration reflect areas for enhancement. Despite these hurdles, many appreciate the concepts behind Tidio’s offerings but call for a smoother user experience.
Negative remarks center on problems like abrupt subscription renewals, price hikes without warning, and a lack of responsive customer service. Additionally, critiques about the service being exploited by scammers raise concerns over Tidio’s user verification process. These complaints paint a picture of a service with potential, hampered by significant operational and ethical issues.
Considering the feedback, Tidio presents a mixed bag of compelling features and challenging shortcomings. Positive aspects like effective AI and proactive scam prevention sit alongside critical concerns about billing practices and customer service. Prospective users should approach with caution, keeping in mind both the reported strengths and weaknesses of the service.
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Tidio FAQ
Can Tidio's AI agent handle conversations in multiple languages?
Yes, Lyro, Tidio’s AI support agent, can communicate with customers in 7 different languages.
Is Tidio easy to integrate with my website?
Tidio offers a lightweight widget that is easy to install and integrate with various website platforms.
What are the advantages of using Tidio for customer support?
Tidio automates customer service, enabling quick responses and reducing the workload for support teams.
Can I use Tidio's chatbots for lead generation?
Yes, Tidio’s chatbots can proactively engage visitors to help convert leads and move them through sales funnels.
Does Tidio offer analytics to measure customer service performance?
Tidio provides analytics to track user interactions and improve customer service outcomes based on data-driven insights.
How does Tidio's ticketing system improve customer support?
The ticketing system helps organize incoming messages and assign them to the correct team for efficient resolution.
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About the author
M. Kooiker
As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.