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CustomGPT.ai
- Last updated: 12 Aug 2024
What is CustomGPT.ai?
CustomGPT.ai is an advanced AI platform that enables businesses to create personalized ChatGPT chatbots using their own data. By leveraging the power of GPT-4, the platform allows the creation of chatbots that provide accurate, relevant responses based on business-specific content. The tool supports multiple languages, document formats, and offers features like secure deployment, citation of sources, and integration with various business workflows.
CustomGPT.ai enhances customer service and employee efficiency by offering quick resolutions to inquiries without hallucinations. It includes capabilities like easy setup, sitemap integration, multi-source data indexing, and privacy-first design, making it versatile for a range of applications from customer engagement to internal document research.
With its no-code setup and robust API integrations, CustomGPT.ai is designed to streamline operations, improve customer interactions, and support comprehensive business intelligence, all within a secure and compliant framework.
CustomGPT.ai use cases
- Customer support teams responding to inquiries using business-specific content.
- Marketing teams generating content that aligns with their brand voice.
- Employees retrieving information from internal documents quickly.
- Researchers analyzing large datasets to extract relevant information.
- Sales teams providing instant, personalized responses to potential leads.
CustomGPT.ai functionalities
- Upload Documents: Supports 1400+ file formats.
- Data Integration: Multi-source data indexing.
- Language Support: 92 languages supported.
- Deploy Chatbot: Private and public access options.
CustomGPT.ai review summary
Pros
CustomGPT is praised for its responsive support team, user-friendly interface, and sleek design.
Cons
Users express frustration with CustomGPT's inflexible policies, high costs, and subscription management issues.
Responsive Support Team
CustomGPT's support team is noted for their prompt and reliable responses when reached via email.
Complex Account Recovery Process
Users report a frustrating and tedious process when trying to gain urgent access to accounts after an employee departure.
Their support will reply if you email them usually.
Despite needing urgent access to our account after an employee's departure, their support team insisted on a tedious process involving the previous account holder, who was no longer with the company.
User-Friendly Interface
The interface of CustomGPT is described as quite nice and not too clunky, which enhances the user experience compared to other chatbot builders.
Inactive Subscription Issues
Some customers experienced issues with inactive subscriptions that blocked access to essential data unless additional payments were made.
I think the UI was quite nice, and not too clunky compared to other chatbot builders.
Even after navigating that hurdle, they surprised us with an inactive subscription issue, blocking access to essential data unless we paid more.
High Cost
Several users mention CustomGPT as being significantly more expensive than other chatbot builders offering similar features.
It seems to be much more expensive than any other chatbot builder ive seen
Pros
CustomGPT is praised for its responsive support team, user-friendly interface, and sleek design.
Responsive Support Team
CustomGPT's support team is noted for their prompt and reliable responses when reached via email.
Their support will reply if you email them usually.
User-Friendly Interface
The interface of CustomGPT is described as quite nice and not too clunky, which enhances the user experience compared to other chatbot builders.
I think the UI was quite nice, and not too clunky compared to other chatbot builders.
Cons
Users express frustration with CustomGPT's inflexible policies, high costs, and subscription management issues.
Complex Account Recovery Process
Users report a frustrating and tedious process when trying to gain urgent access to accounts after an employee departure.
Despite needing urgent access to our account after an employee's departure, their support team insisted on a tedious process involving the previous account holder, who was no longer with the company.
Inactive Subscription Issues
Some customers experienced issues with inactive subscriptions that blocked access to essential data unless additional payments were made.
Even after navigating that hurdle, they surprised us with an inactive subscription issue, blocking access to essential data unless we paid more.
High Cost
Several users mention CustomGPT as being significantly more expensive than other chatbot builders offering similar features.
It seems to be much more expensive than any other chatbot builder ive seen
CustomGPT.ai user reviews
Struggling with Service... My Frust...
Pros:
Their support will reply if you email them usually.
Cons:
Dealing with CustomGPT has been a frustrating experience. Despite needi...
Their support will reply if you email them usually.
Cons:
Dealing with CustomGPT has been a frustrating experience. Despite needi...
Pros:
Their support will reply if you email them usually.
Cons:
Dealing with CustomGPT has been a frustrating experience. Despite needing urgent access to our account after an employee’s departure, their support team insisted on a tedious process involving the previous account holder, who was no longer with the company. Additionally, even after navigating that hurdle, they surprised us with an inactive subscription issue, blocking access to essential data unless we paid more. Their inflexible policies and lack of practical support in crucial business moments make them a challenging partner to rely on.
Their support will reply if you email them usually.
Cons:
Dealing with CustomGPT has been a frustrating experience. Despite needing urgent access to our account after an employee’s departure, their support team insisted on a tedious process involving the previous account holder, who was no longer with the company. Additionally, even after navigating that hurdle, they surprised us with an inactive subscription issue, blocking access to essential data unless we paid more. Their inflexible policies and lack of practical support in crucial business moments make them a challenging partner to rely on.
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Read less
Not the best, not the worst
Pros:
I think the UI was quite nice, and not too clunky compared to other chatbot builders
Cons:
It seems to be much more expensive tha...
I think the UI was quite nice, and not too clunky compared to other chatbot builders
Cons:
It seems to be much more expensive tha...
Pros:
I think the UI was quite nice, and not too clunky compared to other chatbot builders
Cons:
It seems to be much more expensive than any other chatbot builder ive seen
Reasons for Choosing CustomGPT.ai:
I tried it for a few months until I realised that it’s way more expensive than others for the same set of features
I think the UI was quite nice, and not too clunky compared to other chatbot builders
Cons:
It seems to be much more expensive than any other chatbot builder ive seen
Reasons for Choosing CustomGPT.ai:
I tried it for a few months until I realised that it’s way more expensive than others for the same set of features
Read more
Read less
Overall
CustomGPT offers a responsive support team and a user-friendly, sleek interface, making it an attractive option for those who prioritize ease of use. However, potential users should be ready for high costs, potentially cumbersome account recovery processes, and rigid subscription management policies. If these issues align with your experiences, you might find an alternative chatbot builder to be more cost-effective and flexible. Overall, the sentiment appears neutral, with significant pros and cons to consider.
CustomGPT.ai pricing
CustomGPT.ai offers three different pricing plans: Standard, Premium, and Enterprise. Each plan provides various features and capabilities suited to different business needs. The pricing structure is detailed below:
| Feature | Standard | Premium | Enterprise |
|---|---|---|---|
| Price / month (billed annually) | $89 | $449 | Contact Us |
| Price / month (billed monthly) | $99 | $499 | Contact Us |
| Custom chatbots (projects) | 10 | 100 | As needed |
| Items/chatbot | 5000 | 20,000 | As needed |
| Words stored | 60 million | 300 million | As needed |
| Queries/month | 1000 | 5000 | As needed |
| Members in team | 3 | 5 | As needed |
User reviews
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CustomGPT.ai FAQ
What is CustomGPT.ai and how does it work?
CustomGPT.ai creates a personalized ChatGPT chatbot with all your business content. You get accurate, trusted GPT-4 responses from your content without making up facts, within a secure, privacy-first, business-grade platform. It works by ingesting data such as website content, helpdesk articles, knowledge bases, documents, YouTube videos, podcasts, etc., and uses this information to respond to customer and employee inquiries.
How does CustomGPT.ai use my data to build a custom chatbot?
CustomGPT.ai ingests the information you provide into its system, including public content like websites, knowledge bases, helpdesks, YouTube videos, and podcasts, as well as private content such as business and product information documents. This information is used to respond to queries with GPT-4, creating a custom bot that understands your business and provides personalized, accurate responses without hallucinating.
How do I get started with CustomGPT.ai and how do I subscribe to the service?
To get started, sign up for a subscription on CustomGPT.ai’s website. After a simple setup, you can upload your documents, use your website sitemap, or one of the free tools available. Subscription plans are flexible to fit various business needs.
What is the pricing model for CustomGPT.ai?
CustomGPT.ai offers three pricing plans: Standard ($99/month) includes 10 custom chatbots and support for 5,000 items each; Premium ($499/month) includes 100 custom chatbots and support for 20,000 items each; Enterprise (custom pricing) offers scalable configurations to suit enterprise needs.
Can I white-label and customize the bot to my branding?
Yes. You can personalize your chatbot with your brand’s logo, background color, and other visual identity elements. Premium and Enterprise plans allow for the removal of “Powered by CustomGPT.ai” branding for a true white-label experience.
Can I build the bot with PDF or Microsoft Office or Google Docs files I have?
Yes. CustomGPT.ai supports uploading and processing documents in over 1,400 formats, including PDFs, Microsoft Office documents, and Google Docs.
How do I integrate CustomGPT.ai with my application using the API?
You can integrate the CustomGPT.ai API into your applications. Documentation and instructions for the API are available at:
https://docs.customgpt.ai/reference/quickstart-guide
Does CustomGPT.ai support multiple languages?
Yes, CustomGPT.ai supports 92 languages, allowing you to serve a global audience.
Does CustomGPT.ai have a free trial?
Yes. CustomGPT.ai offers a 7-day free trial with full access to Standard features. Sign up on the website to start the trial.
How secure is CustomGPT.ai?
CustomGPT.ai prioritizes security and privacy. Data is encrypted in transit and at rest, and files are stored only if users choose. The platform complies with SOC 2 Type II and GDPR regulations, ensuring your information remains secure and private.
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About the author
M. Kooiker
As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.