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AlphaChat
- Last updated: 11 Aug 2024
What is AlphaChat?
AlphaChat is a Conversational AI platform designed for customer service automation. It features Natural Language Understanding (NLU) and intent detection to serve customers in 71 languages. The tool assists in automating repetitive tasks and increasing support efficiency by deflecting common inquiries while enabling human agents to focus on complex issues. Additionally, AlphaChat offers features such as quick setup with enterprise-grade templates and APIs for integration with various messaging channels and back-end systems.
AlphaChat use cases
- Customer service teams automating FAQ responses.
- Businesses deploying multilingual chatbots on their websites.
- Support agents handling more complex issues while the bot deflects simpler queries.
- Companies integrating AI chat with CRM and other backend systems.
AlphaChat functionalities
- Natural Language Understanding: Pre-trained in all languages.
- Quick Setup: Launch a chatbot in minutes.
- Deep Automation: APIs for CRM and backend integration.
- Customizable Widget: Change colors, text, and logos.
AlphaChat review summary
Pros
Many users appreciate the ease of use and flexibility that Alpha Blues offers, including the ability to change chat bot responses on the fly. Multilingual support and excellent customer service are consistently praised as well, alongside the effectiveness of automation in handling significant portions of customer contacts.
Cons
There are mentions of some desired additional features and tools, such as a more visual flow diagram for better chat bot response visibility and scheduling capabilities for bot intents. While generally satisfied, some users express a desire for greater automation in bot learning and more visual aids.
Ease of Use
The tool's intuitive design allows for easy updates and changes to chat bot responses, which is extremely beneficial for rapidly changing products.
Lack of Visual Flow Diagram
Users desire a tool for better visibility into how chat bots manage follow-up responses to further improve customer interactions.
The tool itself is intuitive and gives us the freedom to easily update and change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly.
A visual flow diagram of the journey of the customer's chat and different chat bot responses would be really good addition to the tool.
Multilingual Support
Multilingual capabilities allow for obtaining customer preferred language and handling queries in additional languages beyond English.
Need for Enhanced Bot Training Templates
Increased automation in the bot teaching process via pre-made templates is a request.
Alpha Blues has also supported us in providing multilingual support by allowing us to obtain the customer's preferred language before we engage with the customer as well as using an additional Chat Bot to help deflect enquires in a specific language other than English.
It would be great to take teaching and learning the Chat Bot without the need of manual training. Using already made templates to teach the Chat Bot would very nice.
Outstanding Customer Support
Fast responsiveness and the ability to assist with complex issues, including regular bot training, contribute to a positive support experience.
Additional Feature Requests
There are suggestions for features like hiding intents, scheduling intents, and support for more emojis.
For anything that requires additional work, their support has been outstanding, turning around our requests very quickly.
1) Feature for hiding intents would be nice. 2) Feature to schedule the time for intent to be live. 3) Different emojis would be nice
Automation Efficiency
Significant portion of customer inquiries get handled through automation, freeing up human agents for more complex issues.
With any fast growing company, customer contacts are going to grow with it. Using Alpha Blues Chat Bots we have been able to automate over 30% of our contacts.
Real-Time Updates
The ability to implement changes and updates in real time is highly valued.
Clear view on the product's performance, fast responsiveness and implementing of required updates, the ability to apply changes in realtime for bots' interactions with customers and multi-language support.
Pros
Many users appreciate the ease of use and flexibility that Alpha Blues offers, including the ability to change chat bot responses on the fly. Multilingual support and excellent customer service are consistently praised as well, alongside the effectiveness of automation in handling significant portions of customer contacts.
Ease of Use
The tool's intuitive design allows for easy updates and changes to chat bot responses, which is extremely beneficial for rapidly changing products.
The tool itself is intuitive and gives us the freedom to easily update and change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly.
Multilingual Support
Multilingual capabilities allow for obtaining customer preferred language and handling queries in additional languages beyond English.
Alpha Blues has also supported us in providing multilingual support by allowing us to obtain the customer's preferred language before we engage with the customer as well as using an additional Chat Bot to help deflect enquires in a specific language other than English.
Outstanding Customer Support
Fast responsiveness and the ability to assist with complex issues, including regular bot training, contribute to a positive support experience.
For anything that requires additional work, their support has been outstanding, turning around our requests very quickly.
Automation Efficiency
Significant portion of customer inquiries get handled through automation, freeing up human agents for more complex issues.
With any fast growing company, customer contacts are going to grow with it. Using Alpha Blues Chat Bots we have been able to automate over 30% of our contacts.
Real-Time Updates
The ability to implement changes and updates in real time is highly valued.
Clear view on the product's performance, fast responsiveness and implementing of required updates, the ability to apply changes in realtime for bots' interactions with customers and multi-language support.
Cons
There are mentions of some desired additional features and tools, such as a more visual flow diagram for better chat bot response visibility and scheduling capabilities for bot intents. While generally satisfied, some users express a desire for greater automation in bot learning and more visual aids.
Lack of Visual Flow Diagram
Users desire a tool for better visibility into how chat bots manage follow-up responses to further improve customer interactions.
A visual flow diagram of the journey of the customer's chat and different chat bot responses would be really good addition to the tool.
Need for Enhanced Bot Training Templates
Increased automation in the bot teaching process via pre-made templates is a request.
It would be great to take teaching and learning the Chat Bot without the need of manual training. Using already made templates to teach the Chat Bot would very nice.
Additional Feature Requests
There are suggestions for features like hiding intents, scheduling intents, and support for more emojis.
1) Feature for hiding intents would be nice. 2) Feature to schedule the time for intent to be live. 3) Different emojis would be nice
AlphaChat user reviews
Strong Chat Bot Platform that is pe...
What do you like best about Alphachat.ai?
Alpha Blues have really supported us over the years - and have done exactly what we have asked, to auto...
Alpha Blues have really supported us over the years - and have done exactly what we have asked, to auto...
What do you like best about Alphachat.ai?
Alpha Blues have really supported us over the years – and have done exactly what we have asked, to automate more of our chat contacts to help solve our customer’s issues.
The tool itself is intuitive and gives us the freedom to easily update and change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I’ve been quite impressed with their roadmap, and taking our feedback onboard.
Assistance in training the Bot is also a welcomed resource, something that we struggle to always allocate internally. Alpha Blues have helped support us in ensuring the Bot is trained at regular intervals so we can always stay on top of the different customer enquires.
Finally they have always been open to supporting the tools that we use and additional plugin such as translation software to we can utilise some of these tool into the Chat Bot instead of only at an human/agent level. Review collected by and hosted on G2.com.
What do you dislike about Alphachat.ai?
Not much to say, it would be great to take teaching and learning the Chat Bot without the need of manual training. Using already made templates to teach the Chat Bot would very nice, but this is something we have not been able to utilise with out current chat tool.
A visual flow diagram of the journey of the customer’s chat and different chat bot responses would be really good addition to the tool. This will allow us to not only focus on that first reply but invest more time in our Chat Bot answering follow up and customer replies to their original enquiry – so we can pass less of these chats to our agents. Review collected by and hosted on G2.com.
What problems is Alphachat.ai solving and how is that benefiting you?
With any fast growing company, customer contacts are going to grow with it. Using Alpha Blues Chat Bots we have been able to automate over 30% of our contacts. This has allowed us to focus on those complex customer issues that require a human intervention, while those simpler issues can be easily handled by our Chat bot.
Alpha Blues has also supported us in providing multilingual support by allowing us to obtain the customer’s preferred language before we engage with the customer as well as using an additional Chat Bot to help deflect enquires in a specific language other than English. Review collected by and hosted on G2.com.
Alpha Blues have really supported us over the years – and have done exactly what we have asked, to automate more of our chat contacts to help solve our customer’s issues.
The tool itself is intuitive and gives us the freedom to easily update and change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I’ve been quite impressed with their roadmap, and taking our feedback onboard.
Assistance in training the Bot is also a welcomed resource, something that we struggle to always allocate internally. Alpha Blues have helped support us in ensuring the Bot is trained at regular intervals so we can always stay on top of the different customer enquires.
Finally they have always been open to supporting the tools that we use and additional plugin such as translation software to we can utilise some of these tool into the Chat Bot instead of only at an human/agent level. Review collected by and hosted on G2.com.
What do you dislike about Alphachat.ai?
Not much to say, it would be great to take teaching and learning the Chat Bot without the need of manual training. Using already made templates to teach the Chat Bot would very nice, but this is something we have not been able to utilise with out current chat tool.
A visual flow diagram of the journey of the customer’s chat and different chat bot responses would be really good addition to the tool. This will allow us to not only focus on that first reply but invest more time in our Chat Bot answering follow up and customer replies to their original enquiry – so we can pass less of these chats to our agents. Review collected by and hosted on G2.com.
What problems is Alphachat.ai solving and how is that benefiting you?
With any fast growing company, customer contacts are going to grow with it. Using Alpha Blues Chat Bots we have been able to automate over 30% of our contacts. This has allowed us to focus on those complex customer issues that require a human intervention, while those simpler issues can be easily handled by our Chat bot.
Alpha Blues has also supported us in providing multilingual support by allowing us to obtain the customer’s preferred language before we engage with the customer as well as using an additional Chat Bot to help deflect enquires in a specific language other than English. Review collected by and hosted on G2.com.
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Read less
Improving customer contact efficien...
What do you like best about Alphachat.ai?
Clear view on the product's performance, fast responsiveness and implementing of required updates, the ...
Clear view on the product's performance, fast responsiveness and implementing of required updates, the ...
What do you like best about Alphachat.ai?
Clear view on the product’s performance, fast responsiveness and implementing of required updates, the ability to apply changes in realtime for bots’ interactions with customers and multi-language support. Review collected by and hosted on G2.com.
What do you dislike about Alphachat.ai?
Could not think of any downside when it comes to Alphablues. Review collected by and hosted on G2.com.
Recommendations to others considering Alphachat.ai:
Go for it, the Alphablues solution is great, constantly improving, making customer experience more efficient. Review collected by and hosted on G2.com.
What problems is Alphachat.ai solving and how is that benefiting you?
The Alphablues bots are the first contact for the customers in our chat platform. They help solve some of the enquiries that customers have or get more information before the chat gets handled by a human agent. Review collected by and hosted on G2.com.
Clear view on the product’s performance, fast responsiveness and implementing of required updates, the ability to apply changes in realtime for bots’ interactions with customers and multi-language support. Review collected by and hosted on G2.com.
What do you dislike about Alphachat.ai?
Could not think of any downside when it comes to Alphablues. Review collected by and hosted on G2.com.
Recommendations to others considering Alphachat.ai:
Go for it, the Alphablues solution is great, constantly improving, making customer experience more efficient. Review collected by and hosted on G2.com.
What problems is Alphachat.ai solving and how is that benefiting you?
The Alphablues bots are the first contact for the customers in our chat platform. They help solve some of the enquiries that customers have or get more information before the chat gets handled by a human agent. Review collected by and hosted on G2.com.
Read more
Read less
The Chat Bot Platform perfect for s...
Overall:
Our overall experience with Alpha Blues has been very positive. They have delivered on what we needed, and have been able to automate 30...
Our overall experience with Alpha Blues has been very positive. They have delivered on what we needed, and have been able to automate 30...
Overall:
Our overall experience with Alpha Blues has been very positive. They have delivered on what we needed, and have been able to automate 30% of our incoming chat volumes. As a product that also offers multilingual support, Alpha Blues has been able to fully support us in offering a Chat Bot in an additional language as well as obtaining the customer’s preferred language through our Bot as well.
Pros:
The tool itself is easy to use and allows us to change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I’ve been quite impressed with their roadmap, and taking our feedback onboard as well. They have done a great job in supporting us in training our Chat bot as well as being open to supporting the tools that we utilise on our chat platform.
Cons:
Not much to add considering the overall experience has been very positive. A more visual flow diagram within the Alpha Blues platform would be great, to allow us greater visibility in how the chat bot responds to follow ups. But cannot fault them, the Alpha Blues team have done a terrific job!
Our overall experience with Alpha Blues has been very positive. They have delivered on what we needed, and have been able to automate 30% of our incoming chat volumes. As a product that also offers multilingual support, Alpha Blues has been able to fully support us in offering a Chat Bot in an additional language as well as obtaining the customer’s preferred language through our Bot as well.
Pros:
The tool itself is easy to use and allows us to change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I’ve been quite impressed with their roadmap, and taking our feedback onboard as well. They have done a great job in supporting us in training our Chat bot as well as being open to supporting the tools that we utilise on our chat platform.
Cons:
Not much to add considering the overall experience has been very positive. A more visual flow diagram within the Alpha Blues platform would be great, to allow us greater visibility in how the chat bot responds to follow ups. But cannot fault them, the Alpha Blues team have done a terrific job!
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AlphaChat review
Overall:
Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers ...
Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers ...
Overall:
Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company.
Pros:
Ease of use and support speed it it is needed.
Cons:
Our experience with Chat is still quite short but so far most of the expectations have been nicely met.
Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company.
Pros:
Ease of use and support speed it it is needed.
Cons:
Our experience with Chat is still quite short but so far most of the expectations have been nicely met.
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Review for Tallink chatbot
Overall:
Overall experience is good, clients are using chatbot quite a lot and the main menu seems to work well for marketing campaigns.
Pro...
Overall experience is good, clients are using chatbot quite a lot and the main menu seems to work well for marketing campaigns.
Pro...
Overall:
Overall experience is good, clients are using chatbot quite a lot and the main menu seems to work well for marketing campaigns.
Pros:
Overall looking of the bot view on the page looks nice :)
Cons:
1) Feature for hiding intents would be nice. Hided intents should be visible in the tree view, marked somehow so they would be easily separated from the intents that are “live”. 2) Feature to schedule the time for intent to be live. This is useful especially with campaigns that are valid only for certain period of time. 3) Different emojis would be nice
Overall experience is good, clients are using chatbot quite a lot and the main menu seems to work well for marketing campaigns.
Pros:
Overall looking of the bot view on the page looks nice :)
Cons:
1) Feature for hiding intents would be nice. Hided intents should be visible in the tree view, marked somehow so they would be easily separated from the intents that are “live”. 2) Feature to schedule the time for intent to be live. This is useful especially with campaigns that are valid only for certain period of time. 3) Different emojis would be nice
Read more
Read less
AlphaBlues review
What do you like best about Alphachat.ai?
I like the reaction speed to any questions and possible setup changes. Review collected by and hosted o...
I like the reaction speed to any questions and possible setup changes. Review collected by and hosted o...
What do you like best about Alphachat.ai?
I like the reaction speed to any questions and possible setup changes. Review collected by and hosted on G2.com.
What do you dislike about Alphachat.ai?
We have been using their Chat service for a short time, during which time there have been no problems. Review collected by and hosted on G2.com.
What problems is Alphachat.ai solving and how is that benefiting you?
Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company. Review collected by and hosted on G2.com.
I like the reaction speed to any questions and possible setup changes. Review collected by and hosted on G2.com.
What do you dislike about Alphachat.ai?
We have been using their Chat service for a short time, during which time there have been no problems. Review collected by and hosted on G2.com.
What problems is Alphachat.ai solving and how is that benefiting you?
Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company. Review collected by and hosted on G2.com.
Read more
Read less
Tallink alphachat review
What do you like best about Alphachat.ai?
Customer support is the best, although sometimes the reply time is a bit long Review collected by and h...
Customer support is the best, although sometimes the reply time is a bit long Review collected by and h...
What do you like best about Alphachat.ai?
Customer support is the best, although sometimes the reply time is a bit long Review collected by and hosted on G2.com.
What do you dislike about Alphachat.ai?
Some new features would be nice.
1) Hiding intents
2) Emojis
3) Scheduling intents Review collected by and hosted on G2.com.
What problems is Alphachat.ai solving and how is that benefiting you?
Alphablues helps to communicate with clients, help them to get quick answers, to see main campaigns, to sell more. Review collected by and hosted on G2.com.
Customer support is the best, although sometimes the reply time is a bit long Review collected by and hosted on G2.com.
What do you dislike about Alphachat.ai?
Some new features would be nice.
1) Hiding intents
2) Emojis
3) Scheduling intents Review collected by and hosted on G2.com.
What problems is Alphachat.ai solving and how is that benefiting you?
Alphablues helps to communicate with clients, help them to get quick answers, to see main campaigns, to sell more. Review collected by and hosted on G2.com.
Read more
Read less
Overall
Alpha Blues stands out as a flexible, user-friendly solution that excels in automating customer interactions and providing multilingual support. Real-time updates and outstanding customer service bolster its positive reception. However, users express a desire for better visual tools to enhance the bot’s flow and additional features for improved functionality. Overall, the sentiment leans positive, noting inefficiencies mainly as areas for potential enhancement rather than critical flaws.
AlphaChat pricing
The service offers two main pricing plans: Standard and Enterprise. The Standard plan has a fixed monthly and annual cost, whereas the Enterprise plan requires contacting the service for pricing. Below is a detailed breakdown of the pricing and some key features for each plan.
| Standard | Enterprise | |
|---|---|---|
| Price (Monthly) | €399 | Contact for pricing |
| Price (Annually) | €3999 | Contact for pricing |
| Number of Intelligent Virtual Assistants | 1 | Unlimited |
| Number of live chat licenses | 1 | Unlimited |
| Number of chats per month | Up to 3,000 | Unlimited |
User reviews
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AlphaChat FAQ
What is AlphaChat?
AlphaChat is a conversational AI platform that allows users to build their own AI-powered chatbots for customer service and automation. It utilizes deep learning algorithms for Natural Language Understanding and supports multiple languages.
How much does AlphaChat cost?
AlphaChat offers a Standard package at €399 per month, which includes 3,000 chats per month. For larger companies with specific needs, custom pricing is available for the Enterprise package.
Can I try AlphaChat for free?
Yes, you can use AlphaChat for free for 10 days with access to all features. No credit card is required to sign up for the trial.
What are the main features of AlphaChat?
AlphaChat provides features including multilingual support, APIs for integration, authentication, personalized answers, SSO, SLA, and custom code writing with AlphaOS. It also supports live chat integration and customizable chat widgets.
Can AlphaChat be integrated with other platforms?
Yes, AlphaChat can be integrated with various platforms, including CRMs, messaging channels like Facebook Messenger, WhatsApp, and voice channels. For Enterprise users, it also offers API access for further customization.
Is AlphaChat GDPR compliant?
Yes, AlphaChat is GDPR compliant. Data is stored in MongoDB Atlas servers within Amazon Web Services in Frankfurt, Germany, and is deleted after 6 months by default.
What kind of support does AlphaChat offer?
For Standard package users, support is available via a virtual assistant and email. Enterprise users have access to dedicated account managers and premium support through Slack or Jira.
How quickly can I set up an AlphaChat bot?
AlphaChat allows users to launch a chatbot in just a few minutes using its enterprise-grade, SaaS-specific templates. The average time to launch is approximately 3 minutes.
Does AlphaChat support multilingual chatbots?
Yes, AlphaChat supports chatbots that can operate in 71 different languages. It provides automatic language detection and response capabilities.
What happens to my data if I cancel my subscription?
If you cancel your subscription, your data remains available for 180 days, allowing you to reactivate your subscription during this period. After 180 days, your account and data will be automatically deleted.
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Andi is a generative AI search assistant that delivers direct answers to natural language queries.
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About the author
M. Kooiker
As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.