"The Chat Bot Platform perfect for scaling and automation"
Overall:
Our overall experience with Alpha Blues has been very positive. They hav...
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AlphaChat
- Last updated: 26 Nov 2024
What is AlphaChat?
AlphaChat is a robust conversational AI platform designed to streamline customer service automation. With support for Natural Language Understanding (NLU) and rapid deployment capabilities, it enables efficient self-service options for your customers, reducing the workload on human agents.
Integrating comprehensive multilingual support, AlphaChat is pre-trained in numerous languages, making it suitable for businesses operating globally. It offers a no-code editor to customize chat workflows and interface, easing the task of setting up personalized customer interactions.
The platform provides connectivity to various CRM systems and messaging channels, facilitating seamless communication across platforms. With tools such as AlphaOS for custom coding, it ensures flexible deployment according to user needs, enhancing the overall capability of automated customer service.
AlphaChat use cases
- If you’re a customer support manager looking to automate customer inquiries and reduce agent workload.
- If you run an e-commerce business aiming to provide 24/7 multilingual customer support with minimal resources.
- If you are a SaaS product owner wanting to integrate a conversational AI into your product suite quickly.
- If you manage a multilingual team and need a communication tool that handles various languages effortlessly.
- If you are a CRM specialist, requiring efficient integration of conversational bots into your existing customer management systems.
AlphaChat functionalities
- Launch chatbot quickly: In just a few minutes.
- Automate customer service: Intelligent self-service for efficiency.
- Support numerous languages: 71 languages available.
- Integration with messaging channels: API and CRM connectivity.
AlphaChat review summary
Pros
Alphachat.ai receives praise for its ease of use, multilingual support, and efficient customer support. The platform is noted for substantial automation capabilities, allowing the handling of frequent inquiries which offloads simpler tasks from human agents. Users appreciate the ability to update and adjust chatbot responses quickly and the platform's support for growth with regular updates.
Cons
Some users express a desire for enhanced visualization tools, such as flow diagrams for clearer journey mapping. Suggestions for additional features like pre-made training templates, hiding and scheduling intents, and more emoji options are common.
Ease of Use and Real-time Updates
The platform is intuitive, allowing quick updates to chatbot responses, which is crucial for dynamic environments.
Lack of Visual Flow Diagrams
Users seek a more visual representation of chatbot interactions to better understand and improve follow-ups.
The tool itself is intuitive and gives us the freedom to easily update and change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly.
A more visual flow diagram within the Alpha Blues platform would be great, to allow us greater visibility in how the chat bot responds to follow-ups.
Responsive Customer Support
Strong support team that promptly addresses user requests and supports in Chatbot training.
Desire for More Features
Suggestions for additional features like hiding or scheduling of intents and using templates for bot training.
For anything that requires additional work, their support has been outstanding, turning around our requests very quickly.
A visual flow diagram of the journey of the customer's chat and different chat bot responses would be really good addition to the tool.
Multi-language Support
Ability to support chat in multiple languages, enhancing communication with diverse customer bases.
Limited Initial Experience
Some feedback arises from relatively short experiences with the platform, indicating room for deeper engagement.
Alpha Blues has also supported us in providing multilingual support by allowing us to obtain the customer's preferred language before we engage with the customer.
Our experience with Chat is still quite short but so far most of the expectations have been nicely met.
Effective Automation
Enabled automation of significant portions of communication, freeing up time for complex problem-solving.
We have been able to automate over 30% of our contacts. This has allowed us to focus on those complex customer issues that require a human intervention.
Customization Capabilities
Users can tailor chatbots according to specific business needs, improving customer interaction efficiency.
Alpha Blues have helped support us in ensuring the Bot is trained at regular intervals so we can always stay on top of the different customer enquiries.
Pros
Alphachat.ai receives praise for its ease of use, multilingual support, and efficient customer support. The platform is noted for substantial automation capabilities, allowing the handling of frequent inquiries which offloads simpler tasks from human agents. Users appreciate the ability to update and adjust chatbot responses quickly and the platform's support for growth with regular updates.
Ease of Use and Real-time Updates
The platform is intuitive, allowing quick updates to chatbot responses, which is crucial for dynamic environments.
The tool itself is intuitive and gives us the freedom to easily update and change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly.
Responsive Customer Support
Strong support team that promptly addresses user requests and supports in Chatbot training.
For anything that requires additional work, their support has been outstanding, turning around our requests very quickly.
Multi-language Support
Ability to support chat in multiple languages, enhancing communication with diverse customer bases.
Alpha Blues has also supported us in providing multilingual support by allowing us to obtain the customer's preferred language before we engage with the customer.
Effective Automation
Enabled automation of significant portions of communication, freeing up time for complex problem-solving.
We have been able to automate over 30% of our contacts. This has allowed us to focus on those complex customer issues that require a human intervention.
Customization Capabilities
Users can tailor chatbots according to specific business needs, improving customer interaction efficiency.
Alpha Blues have helped support us in ensuring the Bot is trained at regular intervals so we can always stay on top of the different customer enquiries.
Cons
Some users express a desire for enhanced visualization tools, such as flow diagrams for clearer journey mapping. Suggestions for additional features like pre-made training templates, hiding and scheduling intents, and more emoji options are common.
Lack of Visual Flow Diagrams
Users seek a more visual representation of chatbot interactions to better understand and improve follow-ups.
A more visual flow diagram within the Alpha Blues platform would be great, to allow us greater visibility in how the chat bot responds to follow-ups.
Desire for More Features
Suggestions for additional features like hiding or scheduling of intents and using templates for bot training.
A visual flow diagram of the journey of the customer's chat and different chat bot responses would be really good addition to the tool.
Limited Initial Experience
Some feedback arises from relatively short experiences with the platform, indicating room for deeper engagement.
Our experience with Chat is still quite short but so far most of the expectations have been nicely met.
AlphaChat user reviews
“The Chat Bot Platform perfect for scaling and automation”
Overall:
Our overall experience with Alpha Blues has been very positive. They have delivered on what we needed, and have been able to automate 30% of our incoming chat volumes. As a product that also offers multilingual support, Alpha Blues has been able to fully support us in offering a Chat Bot in an additional language as well as obtaining the customer’s preferred language through our Bot as well.
Pros:
The tool itself is easy to use and allows us to change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I’ve been quite impressed with their roadmap, and taking our feedback onboard as well. They have done a great job in supporting us in training our Chat bot as well as being open to supporting the tools that we utilise on our chat platform.
Cons:
Not much to add considering the overall experience has been very positive. A more visual flow diagram within the Alpha Blues platform would be great, to allow us greater visibility in how the chat bot responds to follow ups. But cannot fault them, the Alpha Blues team have done a terrific job!
Overall:
Our overall experience with Alpha Blues has been very positive. They have delivered on what we needed, and have been able to automate 30% of our incoming chat volumes. As a product that also offers multilingual support, Alpha Blues has been able to fully support us in offering a Chat Bot in an additional language as well as obtaining the customer’s preferred language through our Bot as well.
Pros:
The tool itself is easy to use and allows us to change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I’ve been quite impressed with their roadmap, and taking our feedback onboard as well. They have done a great job in supporting us in training our Chat bot as well as being open to supporting the tools that we utilise on our chat platform.
Cons:
Not much to add considering the overall experience has been very positive. A more visual flow diagram within the Alpha Blues platform would be great, to allow us greater visibility in how the chat bot responds to follow ups. But cannot fault them, the Alpha Blues team have done a terrific job!
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Strong Chat Bot Platform that is pe...
What do you like best about Alphachat.ai?
Alpha Blues have really supported us over the years - and have done exactly what we have asked, to auto...
Alpha Blues have really supported us over the years - and have done exactly what we have asked, to auto...
What do you like best about Alphachat.ai?
Alpha Blues have really supported us over the years – and have done exactly what we have asked, to automate more of our chat contacts to help solve our customer’s issues.
The tool itself is intuitive and gives us the freedom to easily update and change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I’ve been quite impressed with their roadmap, and taking our feedback onboard.
Assistance in training the Bot is also a welcomed resource, something that we struggle to always allocate internally. Alpha Blues have helped support us in ensuring the Bot is trained at regular intervals so we can always stay on top of the different customer enquires.
Finally they have always been open to supporting the tools that we use and additional plugin such as translation software to we can utilise some of these tool into the Chat Bot instead of only at an human/agent level. Review collected by and hosted on G2.com.
What do you dislike about Alphachat.ai?
Not much to say, it would be great to take teaching and learning the Chat Bot without the need of manual training. Using already made templates to teach the Chat Bot would very nice, but this is something we have not been able to utilise with out current chat tool.
A visual flow diagram of the journey of the customer’s chat and different chat bot responses would be really good addition to the tool. This will allow us to not only focus on that first reply but invest more time in our Chat Bot answering follow up and customer replies to their original enquiry – so we can pass less of these chats to our agents. Review collected by and hosted on G2.com.
What problems is Alphachat.ai solving and how is that benefiting you?
With any fast growing company, customer contacts are going to grow with it. Using Alpha Blues Chat Bots we have been able to automate over 30% of our contacts. This has allowed us to focus on those complex customer issues that require a human intervention, while those simpler issues can be easily handled by our Chat bot.
Alpha Blues has also supported us in providing multilingual support by allowing us to obtain the customer’s preferred language before we engage with the customer as well as using an additional Chat Bot to help deflect enquires in a specific language other than English. Review collected by and hosted on G2.com.
Alpha Blues have really supported us over the years – and have done exactly what we have asked, to automate more of our chat contacts to help solve our customer’s issues.
The tool itself is intuitive and gives us the freedom to easily update and change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I’ve been quite impressed with their roadmap, and taking our feedback onboard.
Assistance in training the Bot is also a welcomed resource, something that we struggle to always allocate internally. Alpha Blues have helped support us in ensuring the Bot is trained at regular intervals so we can always stay on top of the different customer enquires.
Finally they have always been open to supporting the tools that we use and additional plugin such as translation software to we can utilise some of these tool into the Chat Bot instead of only at an human/agent level. Review collected by and hosted on G2.com.
What do you dislike about Alphachat.ai?
Not much to say, it would be great to take teaching and learning the Chat Bot without the need of manual training. Using already made templates to teach the Chat Bot would very nice, but this is something we have not been able to utilise with out current chat tool.
A visual flow diagram of the journey of the customer’s chat and different chat bot responses would be really good addition to the tool. This will allow us to not only focus on that first reply but invest more time in our Chat Bot answering follow up and customer replies to their original enquiry – so we can pass less of these chats to our agents. Review collected by and hosted on G2.com.
What problems is Alphachat.ai solving and how is that benefiting you?
With any fast growing company, customer contacts are going to grow with it. Using Alpha Blues Chat Bots we have been able to automate over 30% of our contacts. This has allowed us to focus on those complex customer issues that require a human intervention, while those simpler issues can be easily handled by our Chat bot.
Alpha Blues has also supported us in providing multilingual support by allowing us to obtain the customer’s preferred language before we engage with the customer as well as using an additional Chat Bot to help deflect enquires in a specific language other than English. Review collected by and hosted on G2.com.
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"Review for Tallink chatbot"
Overall:
Overall experience is good, clients are using chatbot quite a lot and the main menu seems to work well...
Overall:
Overall experience is good, clients are using chatbot quite a lot and the main menu seems to work well...
“Review for Tallink chatbot”
Overall:
Overall experience is good, clients are using chatbot quite a lot and the main menu seems to work well for marketing campaigns.
Pros:
Overall looking of the bot view on the page looks nice :)
Cons:
1) Feature for hiding intents would be nice. Hided intents should be visible in the tree view, marked somehow so they would be easily separated from the intents that are “live”. 2) Feature to schedule the time for intent to be live. This is useful especially with campaigns that are valid only for certain period of time. 3) Different emojis would be nice
Overall:
Overall experience is good, clients are using chatbot quite a lot and the main menu seems to work well for marketing campaigns.
Pros:
Overall looking of the bot view on the page looks nice :)
Cons:
1) Feature for hiding intents would be nice. Hided intents should be visible in the tree view, marked somehow so they would be easily separated from the intents that are “live”. 2) Feature to schedule the time for intent to be live. This is useful especially with campaigns that are valid only for certain period of time. 3) Different emojis would be nice
Read more
Read less
Improving customer contact efficien...
What do you like best about Alphachat.ai?
Clear view on the product's performance, fast responsiveness and implementing of required updates, the ...
Clear view on the product's performance, fast responsiveness and implementing of required updates, the ...
What do you like best about Alphachat.ai?
Clear view on the product’s performance, fast responsiveness and implementing of required updates, the ability to apply changes in realtime for bots’ interactions with customers and multi-language support. Review collected by and hosted on G2.com.
What do you dislike about Alphachat.ai?
Could not think of any downside when it comes to Alphablues. Review collected by and hosted on G2.com.
Recommendations to others considering Alphachat.ai:
Go for it, the Alphablues solution is great, constantly improving, making customer experience more efficient. Review collected by and hosted on G2.com.
What problems is Alphachat.ai solving and how is that benefiting you?
The Alphablues bots are the first contact for the customers in our chat platform. They help solve some of the enquiries that customers have or get more information before the chat gets handled by a human agent. Review collected by and hosted on G2.com.
Clear view on the product’s performance, fast responsiveness and implementing of required updates, the ability to apply changes in realtime for bots’ interactions with customers and multi-language support. Review collected by and hosted on G2.com.
What do you dislike about Alphachat.ai?
Could not think of any downside when it comes to Alphablues. Review collected by and hosted on G2.com.
Recommendations to others considering Alphachat.ai:
Go for it, the Alphablues solution is great, constantly improving, making customer experience more efficient. Review collected by and hosted on G2.com.
What problems is Alphachat.ai solving and how is that benefiting you?
The Alphablues bots are the first contact for the customers in our chat platform. They help solve some of the enquiries that customers have or get more information before the chat gets handled by a human agent. Review collected by and hosted on G2.com.
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Tallink alphachat review
What do you like best about Alphachat.ai?
Customer support is the best, although sometimes the reply time is a bit long Review collected by and h...
Customer support is the best, although sometimes the reply time is a bit long Review collected by and h...
What do you like best about Alphachat.ai?
Customer support is the best, although sometimes the reply time is a bit long Review collected by and hosted on G2.com.
What do you dislike about Alphachat.ai?
Some new features would be nice.
1) Hiding intents
2) Emojis
3) Scheduling intents Review collected by and hosted on G2.com.
What problems is Alphachat.ai solving and how is that benefiting you?
Alphablues helps to communicate with clients, help them to get quick answers, to see main campaigns, to sell more. Review collected by and hosted on G2.com.
Customer support is the best, although sometimes the reply time is a bit long Review collected by and hosted on G2.com.
What do you dislike about Alphachat.ai?
Some new features would be nice.
1) Hiding intents
2) Emojis
3) Scheduling intents Review collected by and hosted on G2.com.
What problems is Alphachat.ai solving and how is that benefiting you?
Alphablues helps to communicate with clients, help them to get quick answers, to see main campaigns, to sell more. Review collected by and hosted on G2.com.
Read more
Read less
"AlphaChat review"
Overall:
Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat serv...
Overall:
Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat serv...
“AlphaChat review”
Overall:
Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company.
Pros:
Ease of use and support speed it it is needed.
Cons:
Our experience with Chat is still quite short but so far most of the expectations have been nicely met.
Overall:
Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company.
Pros:
Ease of use and support speed it it is needed.
Cons:
Our experience with Chat is still quite short but so far most of the expectations have been nicely met.
Read more
Read less
AlphaBlues review
What do you like best about Alphachat.ai?
I like the reaction speed to any questions and possible setup changes. Review collected by and hosted o...
I like the reaction speed to any questions and possible setup changes. Review collected by and hosted o...
What do you like best about Alphachat.ai?
I like the reaction speed to any questions and possible setup changes. Review collected by and hosted on G2.com.
What do you dislike about Alphachat.ai?
We have been using their Chat service for a short time, during which time there have been no problems. Review collected by and hosted on G2.com.
What problems is Alphachat.ai solving and how is that benefiting you?
Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company. Review collected by and hosted on G2.com.
I like the reaction speed to any questions and possible setup changes. Review collected by and hosted on G2.com.
What do you dislike about Alphachat.ai?
We have been using their Chat service for a short time, during which time there have been no problems. Review collected by and hosted on G2.com.
What problems is Alphachat.ai solving and how is that benefiting you?
Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company. Review collected by and hosted on G2.com.
Read more
Read less
Overall
Alphachat.ai offers a solid automation platform praised for its ease of use, swift support, and multilingual capabilities. You can quickly update chatbot responses, make real-time changes, and manage large volumes of communication efficiently. However, anticipate some feature limitations; enhancements like visual flow diagrams and advanced features such as scheduling and intent management are desirable. While the platform proves effective in automating tasks and reducing human intervention needs, new users might experience a learning curve without certain visualization tools. Overall, the sentiment leans positive due to powerful automation, customizable interactions, and excellent support.
AlphaChat pricing
Here’s a breakdown of the pricing and key features for the Standard and Enterprise packages of the service:
| Feature name | Standard | Enterprise |
|---|---|---|
| Price | €399/month or €3999/year | Ask us for pricing |
| Intelligent Virtual Assistants | 1 | Unlimited |
| Live chat licenses | 1 (Add agent license €49/agent/month) | Unlimited |
| Chats per month | Up to 3,000 (Then €0.03/chat) | Unlimited |
| Phrases trained per action | Unlimited | Unlimited |
User reviews
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AlphaChat FAQ
What features does AlphaChat offer?
AlphaChat provides a Natural Language Understanding Virtual Customer Assistant that you can build without knowing how to code. The platform includes 1 Virtual Customer Assistant, 1 live chat agent license, multi-language support with Polyglot mode, and the ability to integrate with various third-party services.
How much does AlphaChat cost?
The Standard package costs €399/month and includes 3,000 chats per month with additional chats costing €0.03 each. For custom solutions and larger enterprises, AlphaChat offers an Enterprise Package with pricing based on specific needs.
Is there a free trial available for AlphaChat?
Yes, AlphaChat offers a 10-day free trial during which all features are available. No credit card is required to sign up for the trial.
Can AlphaChat be integrated with other platforms?
Yes, AlphaChat can connect with platforms like Facebook Messenger, WhatsApp, Slack, and more. In the Enterprise plan, integration with third-party call center software such as Genesys, Salesforce, and Zendesk is also possible.
Is AlphaChat GDPR compliant?
Yes, AlphaChat is GDPR compliant. The data is stored in MongoDB Atlas servers in Frankfurt, Germany, and data older than six months is typically deleted.
What support options does AlphaChat offer?
Standard package users can get support via the website or email. Enterprise users have access to a dedicated Account Manager and a Service Level Agreement (SLA) for premium support.
How do I set up the AlphaChat bot on my website?
To set up the AlphaChat bot, you copy the widget code into your website builder. The bot can be deployed in minutes, allowing for a quick setup.
What languages does AlphaChat support?
AlphaChat supports all European languages, as well as Russian and Arabic. The platform is designed to work in multilingual environments seamlessly.
What happens to my data if I cancel my AlphaChat subscription?
If you cancel your subscription, your data is retained for up to 180 days, allowing you to renew your subscription within that period to regain access. Afterward, your account and associated data will be deleted.
How does AlphaChat improve customer service efficiency?
AlphaChat enhances customer service efficiency by automating repetitive tasks, offering 24/7 support, and allowing customer service agents to focus on more complex issues. The platform has an average answer detection accuracy of 70%.
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About the author
M. Kooiker
As an experienced online marketeer with a longstanding interest in AI, I've immersed myself in the latest AI advancements in recent years. Passionate about innovation, I actively test AI tools and dedicate myself to guiding users in selecting the right technology. My mission is to connect people with cutting-edge AI solutions.